IBM WebSphere Adapter for JD Edwards EnterpriseOne (Version 6.0.2)

(C) Copyright International Business Machines Corporation 2006. All rights reserved. US Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Release notes

This document contains release notes for version 6.0.2 of the Adapter for JD Edwards EnterpriseOne.

Description
Supported hardware and software
Important installation information
Updates, limitations, and known problems
IBM Software Support

Description

The IBM(R) WebSphere(R) Adapter for JD Edwards EnterpriseOne enables connectivity for integration between J2EE components on IBM WebSphere Process Server and the JD Edwards EnterpriseOne Application.

This JCA adapter includes the following features:

For more information about the complete WebSphere Adapter portfolio, visit: http://www.ibm.com/software/integration/wbiadapters

Announcement letter

Refer to the WebSphere Adapters, version 6.0.2, announcement letter for the following types of information:

Supported hardware and software

For software requirements, see WebSphere Adapters software requirements.

For hardware requirements, see WebSphere Adapters hardware requirements.

Important installation information

Refer to the following Web sites for installation and configuration information for WebSphere Adapter for JD Edwards EnterpriseOne:

Updates, limitations, and known problems

Updates, limitations, and known problems about Adapter for JD Edwards EnterpriseOne, version 6.0.2, are documented in the form of technotes on the IBM Software Support Web site at http://www.ibm.com/software/integration/wbiadapters/support.

As limitations and problems are discovered and resolved, the IBM Software Support team updates the knowledge base. By searching the knowledge base, you can quickly find workarounds or solutions to problems that you experience. The following link launches a customized query of the live Support knowledge base. To create your own query, go to the Advanced search page on the IBM Software Support Web site:

View technotes for Adapter for JD Edwards EnterpriseOne

IBM Software Support

IBM Software Support provides support for WebSphere Adapters either online or by phone. Before contacting IBM Software Support, you can take steps to dramatically increase support responsiveness.

Installing or upgrading IBM Support Assistant

IBM Support Assistant (ISA) is a free, local software serviceability workbench that helps you resolve questions and problems with IBM software products. Install plug-ins for the products you have installed. It provides quick access to support-related information along with serviceability tools for problem determination. Installing and upgrading it is simple and straightforward.

IBM Support Assistant provides the following services:

It is recommended that you install IBM Support Assistant, version 3.0.1, to get support for a broad range of IBM solutions.

To install and upgrade IBM Support Assistant, use the following procedure.

  1. Go to the IBM Support Assistant Web page at:
  2. http://www.ibm.com/software/support/isa/

  3. Follow the directions on the Web page to download ISA version 3.0, and then to extract, install, and use the tool.
  4. Start ISA.
  5. Open the Updater component.
  6. On the Upgrades tab, upgrade ISA to version 3.0.1 or later.
  7. On the New Products and Tools tab, install the plug-ins for your adapter. Select the plug-in for your adapter from the list for the WebSphere(R) brand. There is an optional language pack plug-in for each adapter, which enables you to see adapter-specific information in languages other than English.

Submitting a problem report using IBM Support Assistant

You can use the Service option available in the ISA V.3.0.x to collect data from the system and log problem reports with IBM. Follow these steps:
  1. Make sure you have installed the ISA V3.0-compatible plugins and features for the adapter using the Updater option.
  2. Click Service > Collect Data > adapter_name
  3. Provide the installation folder where the adapter logs are created.
  4. Click Collect. The tool collects all files ending with .cfg, .log, .txt, and .trc from the folder specified in step 3, and create an archive.
  5. Log a problem report using the Log into ESR option and generate a service request (SR). You can attach the log archive when generating the SR.

Contacting IBM Software Support

If you think your problem is defect-related, IBM Software Support provides assistance. Before contacting IBM Software Support, your company must have an active IBM software maintenance contract, and you must be authorized to submit problems to IBM. The type of software maintenance contract that you need depends on the type of product you have:

If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (http://techsupport.services.ibm.com/guides/contacts.html), and click the name of your geographic region for phone numbers of people who provide support for your location.

The IBM Software Support Handbook contains detailed information about the service and support of your IBM products. Read the handbook at http://techsupport.services.ibm.com/guides/handbook.html.

To contact IBM Software Support, use the following procedure:

  1. Describe your problem and gather background information. When explaining a problem to an IBM support specialist, be as specific as possible. Include all relevant background information so that IBM specialists can help you solve the problem efficiently. To save time, know the answers to these questions:
  2. Determine the business impact of your problem. When you report a problem to IBM, you will be asked to supply a severity level. Therefore, you need to understand and assess the business impact of the problem you are reporting. Use the criteria described in the following table.
    Severity Description
    1 critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution.
    2 Significant business impact: The program is usable, but it is severely limited.
    3 Some business impact: The program is usable, but less significant features (not critical to operations) are unavailable.
    4 Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem was implemented.
  3. Submit your problem to IBM Software Support. You can submit your problem in the following ways:

If the problem you submit is for an unreported software defect or for missing or inaccurate documentation, IBM Software Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail and tracks its resolution.

Whenever possible, IBM Software Support provides a workaround for you to implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM product support Web pages daily, so that other users who experience the same problem can benefit from the same resolution.