IBM® Support
Assistant (ISA) is a free, local software serviceability workbench that helps
you resolve questions and problems with IBM software products. Install plug-ins
for the products you have installed. It provides quick access to support-related
information along with serviceability tools for problem determination. Installing
and upgrading it is simple and straightforward.
About this task
IBM Support Assistant
provides the following services:
- Symptom-based data collection
- Access to IBM support
information, IBM newsgroups,
and other resources through a federated search interface (one search, multiple
resources)
- Easy access to IBM educational materials
- Easy access to IBM product home pages, product support pages, and product
forums or newsgroups through convenient links
- A tools framework and update manager to easily update and install ISA
plug-ins and tools
- Fast resolution of problem management records through electronic submission
of critical system data to IBM
You can install and run both version 2 and version 3 of IBM Support Assistant
on a single computer, to get support for a broad range of IBM solutions.
To
install and upgrade IBM Support Assistant, use the following procedure.
How to perform this task
- Go to the IBM Support Assistant Web page at:
http://www.ibm.com/software/support/isa/
- Follow the directions on the Web page to download ISA version 3.0,
and then to extract, install, and use the tool.
- Start ISA.
- Open the Updater component.
- On the Upgrades tab, upgrade ISA to version
3.0.1 or higher.
- On the New Products and Tools tab, install
the plug-ins for your adapter. Select the plug-in for your adapter
from the list for the WebSphere® brand. There is an optional language
pack plug-in for each adapter, which enables you to see adapter-specific information
in languages other than English.
Terms of use |
Last updated: Mon 30 Oct 2006 03:44:39
(c) Copyright IBM Corporation 2005, 2006.
This information center is powered by Eclipse technology (http://www.eclipse.org)