When a task becomes overdue, it might result in an escalation.
You can set up your system to send e-mails to designated people to inform
them about the escalation.
Before you begin
Ensure that your Lightweight Directory Access Protocol (LDAP) configuration
contains the e-mail addresses of the people that need to be notified about
an escalation.
Steps for this task
- In WebSphere Integration Developer, perform the following actions
for the task in the human task editor.
- Under the task settings in the Details tab
of the properties area, edit the value of the JNDI name of staff
plugin configuration field.
Set the Java Naming
and Directory Interface (JNDI) name to bpe/staff/sampleldapconfiguration,
or the LDAP provider configuration JNDI name of your choice.
- Under the escalation settings in the Details tab
of the properties area, set the value of the Notification type field
to E-mail.
- Specify text for the body of the e-mail
that is sent for the escalation.
If you do not specify any text,
the default message text is used.
- In WebSphere Process Server, perform the following actions.
- Ensure that the simple mail transfer protocol (smtp) host is
set.
In the administrative console, go to to check this setting. The smtp host is defined
on a cell level.
- Ensure that the sender e-mail address that you specify when
you configure the human task container is a valid e-mail address.
What to do next
If a problem occurs with escalation e-mails, check the
SystemOut.log file
for error messages.