Searching knowledge bases

You can often find solutions to problems by searching IBM knowledge bases. Optimize your results by using available resources, support tools, and search methods.

Steps for this task

  1. Search the information center.

    IBM® provides extensive documentation in the form of online information centers. An information center can be installed on your local machine or on a local intranet. An information center can also be viewed on the IBM Web site. You can use the powerful search function of the information center to query conceptual and reference information and detailed instructions for completing tasks.

  2. Search available technical resources. In addition to this information center, the following technical resources are available to help you answer questions and resolve problems:
  3. Search with IBM Support Assistant. IBM Support Assistant (ISA) is a free software serviceability workbench that helps you resolve questions and problems with IBM software products. For more information, see the Support Assistant product plug-in for WebSphere Process Server.
    If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, open the IBM Support Assistant and click Web Search. From this page, you can search a variety of resources including:
    • IBM technotes
    • IBM downloads
    • IBM books and articles
    • IBM developerWorks®
    • IBM newsgroups and forums
    • Google

What to do next

Tip:

Last updated: Tue 31 Oct 2006 09:53:28

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