A long-running process appears to have stopped

A long-running process is in the state running, but it appears that it is doing nothing.

Reason

There are various possible reasons for such behavior:
  1. A navigation message has been retried too many times and has been moved to the retention or hold queue.
  2. A reply message from the Service Component Architecture (SCA) infrastructure failed repeatedly.
  3. The process is waiting for an event, timeout, or for a long-running invocation or task to return.
  4. An activity in the process is in the stopped state.

Resolution

Each of the above reasons requires different corrective actions:
  1. Perform Querying and replaying failed messages, using the administrative console.
  2. Check if there are any in the failed event management view of the administrative console. Perform Finding failed events.
    • If there are any failed events from Service Component Architecture (SCA) reply messages, reactivate the messages.
    • Otherwise, either force complete or force retry the long-running activity.
  3. Check if there are activities in the stopped state, and repair these activities. If your system log contains a CWWBE0057I message you might also need to correct your model as described in Message: CWWBE0057I.

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