This describes what to do before contacting support.
*=info:com.ibm.bpe.*=all:com.ibm.task.*=all:com.ibm.ws.staffsupport.*=allwhere com.ibm.bpe.*=all traces business processes and com.ibm.task.*=all traces human tasks. The remaining aspects of human tasks, the staff plug-ins, are traced by com.ibm.ws.staffsupport.
On Linux and UNIX systems, these files are located in install_root/profiles/profile_name/logs/
On Windows platforms they are located in install_root\profiles\profile_name\logs
The WebSphere Application Server FFDC log, located in the ffdc folder, also contains information helpful to support in the absence of a trace.
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