In addition to the information center, there are several Web-based
resources for researching and resolving problems related to WebSphere Process Server.
Product support page: The official site for providing tools and
sharing knowledge about problems with WebSphere Process Server,
is the WebSphere Process Server support page.
The support page includes the following resources and capabilities:
- A search field for searching the entire support site for documentation
and fixes related to a specific exception, error message, or other problem.
Use this search function before contacting IBM Support directly.
- Hints and Tips, Technotes,
and Solutions links take you to specific problems and
resolutions documented by WebSphere Process Server technical
support personnel.
- A link All fixes, fix packs, refresh packs, and tools provides
free WebSphere Process Server maintenance
upgrades and problem determination tools.
- Fixes are software patches which address specific WebSphere Process Server defects.
Selecting a specific defect from the list in the All fixes, fix
packs, refresh packs, and tools page takes you to a description
of what problem the fix addresses.
- Fix packs are bundles of multiple fixes, tested together and released
as a maintenance upgrade to WebSphere Process Server.
Refresh packs are fix packs that also contain new function. If you select
a fix pack from this page, you are taken to a page describing the target platform, WebSphere Process Server prerequisite
level, and other related information. Selecting the list defects link
on that page displays a list of the fixes which the fix pack includes. If
you intend to install a fix which is part of a fix pack, it is typically better
to upgrade to the complete fix pack rather than to just install the individual
fix.
- Tools are free programs that help you analyze the configuration, behavior
and performance of your WebSphere Process Server installation.
Note: Some resources on the
WebSphere Process Server support page are marked with
a key icon. To access these resources, you must supply a user ID and password,
or to register if you do not already have an ID. When registering, you are
asked for your contract number, which is supplied as part of a
WebSphere Process Server purchase.
WebSphere developerWorks: IBM developerWorks® is an IBM-supported
site for enabling developers to learn about IBM software products and how
to use them. They contain resources such as articles, tutorials, and links
to newsgroups and user groups. For more information, see IBM developerWorks
Web site. Additional information about WebSphere Process Server can
be found on the IBM developerWorks Business Integration Zone.
IBM Support page: IBM Support provides documents that can save you
time gathering information needed to resolve this problem. Before opening
a PMR, see the IBM
Support page.
Last updated: Tue 31 Oct 2006 09:53:28
(c) Copyright IBM Corporation 2005, 2006.
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