An escalation notifies the escalation receiver that a user might
have problems completing their assigned task on time.
Why and when to perform this task
When a task becomes overdue, it might result in an escalation. An
escalation can result in the following actions:
- A new work item is created, for example, for a manager to take action
to support the resolution of the problem.
- If you specified e-mail settings when you configured the human task
container, an e-mail is sent to a designated person to inform them about the
escalated task.
- An event notification handler is called.
Steps for this task
To view escalations, click My Escalations under
Task Instances. - To view information about an escalation, click the escalation ID.
- To view information about an escalated task, click the task name.