Sending e-mails for escalations

When a task becomes overdue, it might result in an escalation. You can set up your system to send e-mails to designated people to inform them about the escalation.

Before you begin

Ensure that your Lightweight Directory Access Protocol (LDAP) configuration contains the e-mail addresses of the people that need to be notified about an escalation.

Steps for this task

  1. In WebSphere Integration Developer, perform the following actions for the task in the human task editor.
    1. Under the task settings in the Details tab of the properties area, edit the value of the JNDI name of staff plugin configuration field.

      Set the Java Naming and Directory Interface (JNDI) name to bpe/staff/sampleldapconfiguration, or the LDAP provider configuration JNDI name of your choice.

    2. Under the escalation settings in the Details tab of the properties area, set the value of the Notification type field to E-mail.
    3. Specify text for the body of the e-mail that is sent for the escalation.

      If you do not specify any text, the default message text is used.

  2. In WebSphere Process Server, perform the following actions.
    1. Ensure that the simple mail transfer protocol (smtp) host is set.

      In the administrative console, go to Mail Providers > Built-in Mail Provider > Mail Sessions > HTMMailSession_server to check this setting. The smtp host is defined on a cell level.

    2. Ensure that the sender e-mail address that you specify when you configure the human task container is a valid e-mail address.

What to do next

If a problem occurs with escalation e-mails, check the SystemOut.log file for error messages.

(c) Copyright IBM Corporation 2005, 2006.
This information center is powered by Eclipse technology (http://www.eclipse.org)