Obtaining help from IBM

If you are not able to resolve a problem with IBM WebSphere Process Server by following the steps described in the Troubleshooting documentation, by looking up error messages in the message reference, or by looking for related documentation on the online help, contact IBM Technical Support.

Before you begin

Purchase of IBM® WebSphere® Process Server entitles you to one year of telephone support under the Passport Advantage® program. For details on the Passport Advantage program, visit Passport Advantage Web site.

The number for Passport Advantage members to call for WebSphere Process Server support is 1-800-237-5511. Have the following information available when you call:

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the WebSphere Process Server MustGather technote, which is available from the IBM Support page for WebSphere Process Server.

For more information, see Contacting IBM Software Support.

Steps for this task

  1. Run the Collector Tool. WebSphere Process Server comes with a built-in utility that collects logs and configuration information into one file, the Collector Tool. IBM Technical Support may ask you to run this tool and submit the output.
  2. Enable tracing. WebSphere Process Server support engineers might ask you to enable tracing on a particular component of the product to diagnose a difficult problem.
  3. Use consulting services. For complex issues such as high availability and integration with legacy systems, education, and help in getting started quickly with the WebSphere product family, consider using IBM consulting services. To learn about these services, browse the IBM Global Services Web site.

Last updated: Tue 31 Oct 2006 09:53:28

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