Login error

A log in error occurs upon logging in.

Why and when to perform this task

The login error message is as follows:

Unable to process login. Please check User ID and password and try again.

Note: Login errors occur only when global security is enabled and either the user ID, password, or both, are incorrect.

To resolve login errors, perform the following steps:

Steps for this task

  1. Click OK on the error message to return to the Login page.
  2. Enter the valid User ID and Password.
    • If passwords are case sensitive, make sure that Caps Lock key is not on.
    • Make sure the user ID and password are spelled correctly.
    • Check with the system administrator to be sure that the user ID and password are correct.
  3. Click Login.

What to do next

If you resolve the login error, you will now be able to log in to the business rules manager. If the error is not resolved, contact your system administrator.
Related tasks
Login conflict error
Access conflict errors

Last updated: Wed 06 Dec 2006 07:08:08

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