WebSphere Application Server Network Deployment, Version 6.0.x     Operating Systems: AIX, HP-UX, Linux, Solaris, Windows

Getting IBM® Support Assistant

IBM Support Assistant helps you find and use various IBM Support resources, such as updated documentation and problem determination tools.

Why and when to perform this task

IBM Support Assistant is available the Installation and Migration Tools CD and on the IBM site athttp://www-306.ibm.com/software/support/isa/. IBM Support Assistant offers the following components to help you with software questions:
  • A search component, which helps you access pertinent Support information in multiple locations.
  • A support links component, which provides a convenient location to access various Web resources such as IBM product sites, IBM support sites, and links to IBM news groups.
  • An education component, which provides guided access to IBM product education web sites, including IBM Education Assistant modules.
  • A service component, which helps you submit an enhanced problem report that includes key system data to IBM. The data collector of the service component supports problem-specific data collection.

Steps for this task

  1. Log into the administrative console and select Support from the top menu.

    This opens the product support page, from which you can download the IBM Support Assistant and access various IBM Web resources, such as IBM product sites, IBM support sites, and links to IBM news groups.

  2. Download the tool by selecting "Click here to download the IBM Support Assistant."
  3. Install the tool.

    Instructions can be found in the Installation_and_Troubleshooting_Guide.html file.

  4. Start the tool.

    Instructions can be found in the Installation_and_Troubleshooting_Guide.html file. IBM Support Assistant is a Web application that is launched separately from the administrative console application. On the Windows® platform, the IBM Support Assistant is contained within its own GUI. On all other platforms, it is displayed in a Web browser.

What to do next

To learn more about how to use IBM Support Assistant, click the User Guide tab in the IBM Support Assistant window.




Related tasks
Starting and logging off the administrative console
Diagnosing problems (using diagnosis tools)

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Last updated: Dec 11, 2005 4:07:15 PM CST
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