Use this predefined database view to query data for escalations.
Column name | Type | Comments |
---|---|---|
ESIID | String | The ID of the escalation instance. |
ACTION | Integer | The action triggered by the escalation. Possible values
are:
|
ACTIVATION_STATE | Integer | An escalation instance is created if the corresponding
task reaches one of the following states:
|
ACTIVATION_TIME | Timestamp | The time when the escalation is activated. |
AT_LEAST_EXP_STATE | Integer | The state of the task that is expected by the escalation.
If a timeout occurs, the task state is compared with the value of this attribute.
Possible values are:
|
ESTID | String | The ID of the corresponding escalation template. |
FIRST_ESIID | String | The ID of the first escalation in the chain. |
INCREASE_PRIORITY | Integer | Indicates how the task priority will be increased. Possible
values are:
|
NAME | String | The name of the escalation. |
STATE | Integer | The state of the escalation. Possible values are: STATE_INACTIVE |
TKIID | String | The task instance ID to which the escalation belongs. |
Last updated: Tue Dec 06 04:14:40 2005
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