Resources for troubleshooting IBM WebSphere Process Server, version 6.0, include a strategy for troubleshooting and diagnosing problems, links to technical support Web sites, documentation about WebSphere Process Server tools that help you track and monitor errors, and specific troubleshooting documentation organized by the tasks you are performing in WebSphere Process Server.
To view technical notes specific to IBM(R) WebSphere(R) Process Server, version 6.0, you can search on the WebSphere Process Server technotes Web site.
Troubleshooting overview
Troubleshooting is the process of finding and eliminating the cause of a problem. Whenever you have a problem with your IBM software, the troubleshooting process begins as soon as you ask yourself, “What happened?”Applying service
You can use the IBM Update Installer for WebSphere Software to install interim fixes, fix packs, and refresh packs. The Update Installer for WebSphere Software is also known as the update installer program, the UpdateInstaller program, and the Update Installation Wizard.Debugging applications
In order to debug applications, you must use your application development tool.Adding logging and tracing to your application
Designers and developers of applications that run on IBM WebSphere Process Server, version 6.0, may find it useful to use Java logging for generating their application logging.Diagnosing problems
You can use problem determination to understand why your application, or server is not working.Troubleshooting by function
Depending on the specific problem that you have encountered, it may be necessary to troubleshoot by function. You can troubleshoot based on different issues that are common in installation, configuration, deployment, and administration.Searching knowledge bases
If you have a problem with your IBM software, you want it resolved quickly. Begin by searching the available knowledge bases to determine whether the resolution to your problem is already documented.Getting fixes
A product fix may be available to resolve your problem.Contacting IBM Software Support
IBM Software Support provides assistance with product defects.