In addition to the information center, there are several Web-based
resources for researching and resolving problems related to IBM WebSphere
Process Server, version 6.0.
Product support page: The official site for providing tools and
sharing knowledge about problems with IBM® WebSphere® Process Server, version
6.0, is the WebSphere Process Server support page.
The support page includes the following resources and capabilities:
- A search field for searching the entire support site for documentation
and fixes related to a specific exception, error message, or other problem.
Use this search function before contacting IBM Support directly.
- Hints and Tips, Technotes,
and Solutions links take you to specific problems and
resolutions documented by WebSphere Process Server technical support personnel.
- A link All fixes, fix packs, refresh packs, and tools provides
free WebSphere Process Server maintenance upgrades and problem determination
tools.
- Fixes are software patches which address specific WebSphere Process Server
defects. Selecting a specific defect from the list in the All fixes,
fix packs, refresh packs, and tools page takes you to a description
of what problem the fix addresses.
- Fix packs are bundles of multiple fixes, tested together and released
as a maintenance upgrade to WebSphere Process Server. Refresh packs are fix
packs that also contain new function. If you select a fix pack from this page,
you are taken to a page describing the target platform, WebSphere Process
Server prerequisite level, and other related information. Selecting the list
defects link on that page displays a list of the fixes which the
fix pack includes. If you intend to install a fix which is part of a fix pack,
it is usually better to upgrade to the complete fix pack rather than to just
install the individual fix.
- Tools are free programs that help you analyze the configuration, behavior
and performance of your WebSphere Process Server installation.
Note: Some resources on the
WebSphere Process Server support page are marked with
a key icon. To access these resources, you must supply a user ID and password,
or to register if do not already have an ID. When registering, you are asked
for your contract number, which is supplied as part of a WebSphere Process
Server purchase.
WebSphere Developer Domain: The Developer Domains are IBM-supported
sites for enabling developers to learn about IBM software products and how
to use them. They contain resources such as articles, tutorials, and links
to newsgroups and user groups. You can reach the WebSphere Developer Domain
on the IBM developerWorks® Web
site. Additional information about WebSphere Process Server can be
found on the IBM developerWorks Business Integration Zone.
IBM Support page: IBM Support provides documents that can save you
time gathering information needed to resolve this problem. Before opening
a PMR, see the IBM
Support page.