This topic discusses problems that you can encounter when you attempt to access the console.
If you can bring up the browser page, but the administrative console behavior is inconsistent, error prone, or unresponsive, try upgrading your browser. Older browsers might not support all the features of the administrative console.
If none of these steps solves the problem, see if the problem is identified and documented by using the links in Diagnosing and fixing problems: Resources for learning.
If you do not see a problem that resembles yours, or if the information provided does not solve your problem, see Troubleshooting help from IBM.
An Internal Server Error, Page cannot be found, 404, or similar error occurs trying to view the administrative console
Before viewing the administrative console, you must take one of the following actions:
An Unable to process login. Check user ID and password and try again. error occurs when trying to access the administrative console page
This error indicates that security is enabled for WebSphere Application Server, and that the user ID or password supplied is either not valid or not authorized to access the console.
The directory paths in the administrative console contain strange characters
Directory paths that are used for class paths or resources specified in an assembly tool, in configuration files, or elsewhere that contain strange characters when they are viewed in the administrative console might result from the Java run time interpreting a backslash (\) as a control character.
To resolve this problem, modify Windows-style class paths by replacing occurrences of single back slashes to two. For example, change c:\MyFiles\MyJsp.jsp to c:\\MyFiles\\MyJsp.jsp.
Related tasks
Troubleshooting by task
Troubleshooting by component
Related reference
Installation problems