Managing work items

Why and when to perform this task

A work item represents the assignment of an object to a user or group of users for a particular reason. The object is typically a staff activity instance, a process instance, or a human task. The reasons are derived from the role that the user has for an activity or task. An activity or task can have multiple work items because a user can have different roles in association with the activity or task, and a work item is created for each of these roles.

During the lifetime of an activity instance or a task instance, the set of people associated with the object can change, for example, because a person is on vacation, new people are hired, or the workload needs to be distributed differently. To allow for these changes, you can develop applications to create, delete, or transfer work items.

The actions that can be taken to manage work items depend on the role that the user has, for example, an administrator can create, delete and transfer work items, but the task owner can transfer work items only.


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Last updated: Tue Dec 06 04:14:41 2005

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