Upon logging in, you receive a login error message.
Why and when to perform this task
The login error message:
Unable to process login. Please
check User ID and password and try again.
This error occurs
when global security is enabled and either the userid, the password, or both,
are incorrect.
Note: Login errors occur only when global security is enabled.
Steps for this task
- Click OK on the error message.
You return
to the login page.
- Enter valid User ID and Password.
Make
sure that Caps Lock key is not on, if passwords are case sensitive.
Make
sure the userid and password are spelled correctly.
Check with the system
administrator to see that the userid and password are correct.
- Click the Login button.
What to do next
If you resolve the login error, you will now be able to login to
the business rules manager. If the error is not resolved, contact your system
administrator.