Login error

Upon logging in, you receive a login error message.

Why and when to perform this task

The login error message:

Unable to process login. Please check User ID and password and try again.

This error occurs when global security is enabled and either the userid, the password, or both, are incorrect.
Note: Login errors occur only when global security is enabled.

Steps for this task

  1. Click OK on the error message.

    You return to the login page.

  2. Enter valid User ID and Password.

    Make sure that Caps Lock key is not on, if passwords are case sensitive.

    Make sure the userid and password are spelled correctly.

    Check with the system administrator to see that the userid and password are correct.

  3. Click the Login button.

What to do next

If you resolve the login error, you will now be able to login to the business rules manager. If the error is not resolved, contact your system administrator.
Related tasks
Login conflict error
Access conflict errors

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Last updated: Thu Apr 27 15:07:55 2006

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