Use the Contacts feature to create contact information for key personnel. You will use this contact information to identify who should receive notification when events occur and the system generates alert notifications.
Depending on the size of your organization, you will probably want to notify different contacts when different types of events occur. For example, when a document fails validation, security personnel should be notified so that they can evaluate the problem. When the Community Manager's transmissions exceed normal boundaries, your network administrator should be notified to ensure that the system is handling the increase in transmissions efficiently.
After you create your contacts, you will return to the Alert feature to link the appropriate contacts to each alert that you created.
To create new contacts:
To add a contact to an existing alert, see Adding a new contact to an existing alert.
To create a volume-based alert and add contacts to the alert, see Creating a volume-based alert.
To create an event-based alert and add contacts to the alert, see Creating an event-based alert.