Troubleshooting

The following procedures describe how to troubleshoot problems with WebSphere Partner Gateway installations.

This chapter contains the following sections:

Locating Database Loader errors

If you encountered problems while installing the Database Loader, consult the Database Loader logs in the system temp\bcgdbloader\logs directory for information on the problem. Once the problem is resolved, do the following to delete the created database:

  1. Run the Database Loader uninstaller and remove the database.
  2. Once you have deleted the database, rerun the Database Loader wizard.

If you experience problems installing the WebSphere Partner Gateway components, review the following component installation logs:

{INSTALL DIR}\logs\bcgconsole

{INSTALL DIR}\logs\bcgreceiver

{INSTALL DIR}\logs\bcgdocmgr

You should also examine the following runtime logs:

Embedded WebSphere Application Server

{INSTALL DIR}was\profiles\bcgconsole\logs

{INSTALL DIR}was\profiles\bcgreceiver\logs

{INSTALL DIR}was\profiles\bcgdocmgr\logs

WebSphere Application Server v6.0

{INSTALL DIR}profiles\bcgconsole\logs

{INSTALL DIR}profiles\bcgreceiver\logs

{INSTALL DIR}profiles\bcgdocmgr\logs

Recovering from incorrect version detection problems

Refer to Recovering from incorrect version detection problems for more information.

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