Managing
alerts
WebSphere Partner Gateway's alerts are used to
notify key personnel of unusual fluctuations in the volume of transmissions
you receive, or when business document processing errors occur.
A companion option in the Viewer module, Event Viewer, helps
you further identify, it, and resolve processing errors.
Viewing
or editing alert details and contacts
The Community Manager can view all alerts, regardless
of the Alert Owner (the creator of the alert).
- Click Account Admin > Alerts.
The system displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the
Alert Name. You can also click Search without
selecting any search criteria (the system displays all alerts).
- Click Search. The system displays the
Alert Search Results screen.
- Click the View details icon to view an alert's details.
- Click the Edit icon to edit alert details.
- Edit information as required.
- Click the Notify tab.
- Select a participant (Community Manager or Community Operator
only). The Community Manager can view all alerts regardless of the
Alert Owner.
- Edit contacts for this alert, if desired.
- Click Save.
Searching
for alerts
- Click Account Admin > Alerts.
The system displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the
Alert Name. You can also click Search without
selecting any search criteria (the system displays all alerts).
Table 11. Alert search criteria for Participants
Value |
Description |
Alert Type |
Volume, event, or all alert types. |
Alert Name |
Name of alert. |
Alert Status |
Alerts that are enabled, disabled, or all. |
Subscribed Contacts |
Alert's assigned contacts. Selections
are Has Subscribers, No Subscribers, or All. |
Results Per Page |
Controls how search results are displayed. |
Table 12. Alert search criteria for Community Manager and Community Operator
Value |
Description |
Alert Owner |
Creator of the alert. |
Alert Participant |
Participant that the alert applies to. |
Alert Type |
Volume, event, or all alert types. |
Alert Name |
Name of alert. |
Alert Status |
Alerts that are enabled, disabled, or all. |
Subscribed Contacts |
Alert's assigned contacts. Selections
are Has Subscribers, No Subscribers, or All. |
Results Per Page |
Controls how search results are displayed. |
- Click Search. The system displays a list
of alerts that meet your search criteria, if any.
Disabling
or enabling an alert
- Click Account Admin > Alerts.
The system displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the
Alert Name.
- Click Search. The system displays a list
of alerts that meet your search criteria, if any.
- Locate the alert and click Disabled or Enabled under
Status. Only the Community Operator and Alert Owner (creator of
the alert) has permission to edit alert Status.
Removing
an alert
- Click Account Admin > Alerts.
The system displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the
Alert Name.
- Click Search. The system displays a list
of alerts that meet your search criteria, if any.
- Locate the alert and click the Delete icon to delete. Only the
Community Operator and Alert Owner (the creator of the alert) can
remove an alert.
