Creating alerts and adding contacts

Delivering information about system problems to the right people at the right time is the key to rapid problem resolution.

WebSphere Partner Gateway's alerts are used to notify key personnel of unusual fluctuations in the volume of transmissions you receive, or when business document processing errors occur.

A companion option in the Viewer module, Event Viewer, helps you further identify, troubleshoot, and resolve processing errors.

An alert consists of a text-based e-mail message sent to subscribed contacts or a distribution list of key personnel. Alerts are based on the occurrence of a system event (event-based alert) or expected document flow volume (volume-based alert).

Note:
The Community participant can only create a volume-based alert on the volume of documents sent to the Community Manager. For the participant to set up a volume-based alert on the volume of documents sent from the Community Manager to the participant, the participant would request the Community Operator to set up a volume-based alert on the participant's behalf, specifying the participant as the alert owner.

Tip:

Creating a volume-based alert

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Click Create in the upper right corner of the screen. The system displays the Alerts Define tab.
  3. Select Volume Alert for Alert Type (this is the default setting). The system displays the appropriate text boxes for a volume alert.
  4. Enter a name for the alert in the text box.
  5. Select a participant with rights to create a volume-based alert (Community Manager and Community Operator only).
  6. Select Package, Protocol, and Document Flow from the drop-down lists.

    The selected Package, Protocol, and Document Flow must match the Package, Protocol, and Document Flow of the source Community participant.

  7. Select one of three volume options (Expected, Range, or Zero Volume), then proceed to 8:
  8. Select either Daily or Range for the time frame (Frequency) that the system will use to monitor document flow volume for alert generation.
  9. Select the Starting and Ending time (24-hour day) that the system will monitor document flow volume for the days selected in the next step. Note that when a Range frequency is selected, the document flow volume is monitored from the Starting time of the first day of the range through the Ending time on the last day of the range.
  10. Select the appropriate days during the week or month that alert monitoring will occur. If you selected Daily as a frequency, select either the actual days of the week or days of the month for alert monitoring. If you selected Range as a frequency, select two days during the week, or two days during the month that alert monitoring will fall between.
  11. Select the status of this alert: Enabled or Disabled.
  12. Click Save.
  13. Click the Notify tab.
  14. Click the Edit icon.
  15. Select a participant (Community Manager and Community Operator only).
  16. If the contact that you want to add is listed in the Contacts text box, select the contact and click Subscribe. Go to 21.

    If the contact that you want to add is not listed in the Contacts text box, click Add New Entry to Contacts. The system displays the Create New Contact pop-up window.

    Note that the Add New Entry to Contacts option is only presented to the Alert Owner to create contacts associated with the Alert Owner. This feature does not allow the Alert Owner to add contacts for Alert participants.

  17. Enter the contact's name, e-mail address, telephone and fax numbers.
  18. Select the contact's Alert Status.
  19. Select the contact's visibility.
  20. Click Save to save the contact; click Save & Subscribe to add the contact to the list of contacts for this alert.
  21. Click Save.
    Note:
    Changes made to volume-based alerts, after the original monitoring period, become effective on the next monitoring period day. For example, an alert monitors from 1-3 PM on Wednesdays and Thursdays. On Wednesday at 4 PM, the alert is changed to monitor from 5-7 PM. The alert will not monitor twice on Wednesday; the change will become effective on Thursday.

Creating an event-based alert

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Click Create in the upper right corner of the screen. The system displays the Alerts Define tab.
  3. Select Event Alert for Alert Type. The system displays the appropriate text boxes for an event-based alert.
  4. Enter a name for the alert in the text box.
  5. Select a participant that will trigger the alert (this option is only available to the Community Manager and Community Operator).

    Select the Any Participant option to associate the alert with all the participants in the system. When you perform an alert search and select Any participant as the Alert Participant, the system displays all alerts that are not associated with a specific participant.

  6. Select the event type: Debug, Information, Warning, Error, Critical, or All.
  7. Select the event that will activate the alert, for example, BCG240601 AS Retry Failure, or 108001 Not a Certificate. To create an alert that notifies you when a certificate is about to expire, select one of the following:
  8. Select the status of this alert: Enabled or Disabled.
  9. Click Save.
  10. Click the Notify tab.
  11. Click the Edit icon.
  12. Select a participant (Community Manager and Community Operator only).
  13. If the contact that you want to add is listed in the Contacts text box, select the contact and click Subscribe. Go to 18.

    If the contact that you want to add is not listed in the Contacts text box, click Add New Entry to Contacts. The system displays the Create New Contact pop-up window.

    Note that the Add New Entry to Contacts option is only presented to the Alert Owner to create contacts associated with the Alert Owner. This feature does not allow the Alert Owner to add contacts for Alert Participants.

  14. Enter the contact's name, e-mail address, telephone and fax numbers.
  15. Select the contact's Alert Status.
  16. Select the contact's visibility.
  17. Click Save to save the contact. Click Save and Subscribe to save the contact and add the contact to the list of contacts for this alert.
  18. Select the Mode of Delivery:
  19. Click Save.

Adding a new contact to an existing alert

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Enter the search criteria from the drop-down lists; enter the Alert Name.
  3. Click Search. The system displays a list of alerts that meet your search criteria, if any.
  4. Click the View details icon to view alert details.
  5. Click the Edit icon to edit alert details.
  6. Click the Notify tab.
  7. Select a participant (Community Manager and Community Operator only).
  8. If the contact that you want to add is listed in the Contacts text box, select the contact and click Subscribe. Go to 13.

    If the contact that you want to add is not listed in the Contacts text box, click Add New Entry to Contacts. The system displays the Create New Contact pop-up window.

    Note that the Add New Entry to Contacts option is only presented to the Alert Owner to create contacts associated with the Alert Owner. This feature does not allow the Alert Owner to add contacts for Alert Participants.

  9. Enter the contact's name, e-mail address, telephone and fax numbers.
  10. Select the contact's Alert Status.
  11. Select the contact's visibility.
  12. Click Save to save the contact. Click Save and Subscribe to save the contact and add the contact to the list of contacts for this alert.
  13. Click Save.

Copyright IBM Corp. 2003, 2005