Managing alerts

WebSphere Partner Gateway's alerts are used to notify key personnel of unusual fluctuations in the volume of transmissions you receive, or when business document processing errors occur.

A companion option in the Viewer module, Event Viewer, helps you further identify, it, and resolve processing errors.

Viewing or editing alert details and contacts

The Community Manager can view all alerts, regardless of the Alert Owner (the creator of the alert).

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Select the search criteria from the drop-down lists; enter the Alert Name. You can also click Search without selecting any search criteria (the system displays all alerts).
  3. Click Search. The system displays the Alert Search Results screen.
  4. Click the View details icon to view an alert's details.
  5. Click the Edit icon to edit alert details.
  6. Edit information as required.
  7. Click the Notify tab.
  8. Select a participant (Community Manager or Community Operator only). The Community Manager can view all alerts regardless of the Alert Owner.
  9. Edit contacts for this alert, if desired.
  10. Click Save.

Searching for alerts

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Select the search criteria from the drop-down lists; enter the Alert Name. You can also click Search without selecting any search criteria (the system displays all alerts).
    Table 11. Alert search criteria for Participants
    Value Description

    Alert Type

    Volume, event, or all alert types.

    Alert Name

    Name of alert.

    Alert Status

    Alerts that are enabled, disabled, or all.

    Subscribed Contacts

    Alert's assigned contacts. Selections are Has Subscribers, No Subscribers, or All.

    Results Per Page

    Controls how search results are displayed.

    Table 12. Alert search criteria for Community Manager and Community Operator
    Value Description

    Alert Owner

    Creator of the alert.

    Alert Participant

    Participant that the alert applies to.

    Alert Type

    Volume, event, or all alert types.

    Alert Name

    Name of alert.

    Alert Status

    Alerts that are enabled, disabled, or all.

    Subscribed Contacts

    Alert's assigned contacts. Selections are Has Subscribers, No Subscribers, or All.

    Results Per Page

    Controls how search results are displayed.

  3. Click Search. The system displays a list of alerts that meet your search criteria, if any.

Disabling or enabling an alert

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Select the search criteria from the drop-down lists; enter the Alert Name.
  3. Click Search. The system displays a list of alerts that meet your search criteria, if any.
  4. Locate the alert and click Disabled or Enabled under Status. Only the Community Operator and Alert Owner (creator of the alert) has permission to edit alert Status.

Removing an alert

  1. Click Account Admin > Alerts. The system displays the Alert Search screen.
  2. Select the search criteria from the drop-down lists; enter the Alert Name.
  3. Click Search. The system displays a list of alerts that meet your search criteria, if any.
  4. Locate the alert and click the Delete icon to delete. Only the Community Operator and Alert Owner (the creator of the alert) can remove an alert.

Copyright IBM Corp. 2003, 2005