Order Management overview

Order Management V1.0 provides pre-built templates that streamline synchronizing information related to ordering processes such as prices, availability, returns, and customer information, across relevant enterprise systems, such as Enterprise Resource Planning (ERP) systems (Sales and Distribution, Warehouse Management, and Billing), Customer Interaction Management (CIM) systems (Quote Management, Order Entry, and Order Status), and Financials systems.

The following collaboration templates are included:

Collaboration for ATP To SalesOrder

The Collaboration for ATP To Sales Order is used when ATP checks are a dependency of the Sales Order creation and update process.

For detailed information about this collaboration, see ATPToSalesOrder collaboration template.

Collaboration for Available to Promise

The Collaboration for Available to Promise is used to enable eBusiness and customer care applications to access product availability information from an inventory management or supply chain application.

For detailed information about this collaboration, see AvailableToPromise collaboration template.

Collaboration for Contact Manager

The Collaboration for Contact Manager consists of a set of collaboration templates that manage contact information across enterprise applications.

For detailed information about each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
ContactSync Synchronizes data about specific customer contacts between a source application and a destination application.
ContactWrapper Standard intermediate collaboration template for synchronizing contact data.

Collaboration for Customer Manager

The Collaboration for Customer Manager consists of a set of collaboration templates that synchronize customer account data across multiple applications. Each of these applications supports a different business function, which can include customer care, order management, billing, and provisioning.

For detailed information about each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
CustomerPartnerSync Specifies a common process for maintaining and synchronizing customer entities that are related to the SoldTo customer.
CustomerPartnerWrapper Standard intermediate collaboration template for synchronizing CustomerPartner data.
CustomerSync Specifies a common process for maintaining and synchronizing customer information across all systems that use it.
CustomerWrapper Standard intermediate collaboration template for synchronizing Customer data.
SiteSync Specifying a common process for maintaining and synchronizing site (a representation of the location where an organization's products have been installed) information across all systems that use it.
SiteWrapper Standard intermediate collaboration template for synchronizing Customer data.

Collaboration for Item Manager

The Collaboration for Item Manager consists of a set of collaboration templates that help maintain accurate and up-to-date item information across time, locations, and business processes.

For detailed information about each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
ItemSync Maintains the integrity of item information that is replicated across multiple systems, ensuring that all systems are updated with the most current item information.
ItemWrapper Standard intermediate collaboration template for synchronizing Item data.

Collaboration for Order Billing Status

The Collaboration for Order Billing Status synchronizes order billing status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on invoices against orders changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.

For detailed information about this collaboration, see OrderBillingStatus collaboration template..

Collaboration for Order Delivery Status

The Collaboration for Order Delivery Status synchronizes order delivery data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on order deliveries changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.

For detailed information about this collaboration, see OrderDeliveryStatus collaboration template.

Collaboration for Order Status

The Collaboration for Order Status synchronizes order status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on orders changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.

For detailed information on this collaboration, see OrderStatus collaboration template.

Collaboration for Price List Manager

The Collaboration for Price List Manager synchronizes price-list line information between applications. This collaboration is used to maintain price-list items centrally in an Enterprise Resource Planning (ERP) application and synchronize that information with SFA (Sales Force Automation) and front-office applications that are used for placing orders.

For detailed information about this collaboration, see PriceManager collaboration template.

Collaboration for Return Billing Status

The Collaboration for Return Billing Status synchronizes returns billing status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on invoices against returns changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.

For detailed information about this collaboration, see ReturnBillingStatus collaboration template.

Collaboration for Return Delivery Status

The Collaboration for Return Delivery Status synchronizes return delivery status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on return deliveries changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.

For detailed information about this collaboration, see ReturnDeliveryStatus collaboration template.

Collaboration for Return Status

The Collaboration for Return Status synchronizes status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on orders and returns changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.

For detailed information about this collaboration, see ReturnStatus collaboration template.

Collaboration for Sales Order Processing

The Collaboration for Sales Order Processing synchronizes sales order data between customer-facing applications and ERP systems for instant processing.

For detailed information about this collaboration, see SalesOrderProcessing collaboration template.

Collaboration for Trading Partner Order Management

The Collaboration for Trading Partner Order Management creates and updates Sales Orders in the supplier's order management application.

For detailed information about this collaboration, see TradingPartnerOrderManagement collaboration template.

Installing the Collaboration Capacity Pack

Order Management V1.0 is a component of the Collaboration Capacity Pack for WebSphere(R) Business Integration Server Express Plus. For information about installing collaborations, see the WebSphere Business Integration Server Express installation guide for Windows, for Linux, or for OS/400 located in the IBM WebSphere Business Integration Server Express Infocenter at the following site:

http://www.ibm.com/websphere/wbiserverexpress/infocenter

Capacity Packs can be installed and used only if you purchase IBM WebSphere Business Integration Server Express Plus. Capacity Packs are not available with IBM WebSphere Business Integration Server Express.

Copyright IBM Corp. 2004