Order Management V1.0 provides pre-built templates that streamline synchronizing information related to ordering processes such as prices, availability, returns, and customer information, across relevant enterprise systems, such as Enterprise Resource Planning (ERP) systems (Sales and Distribution, Warehouse Management, and Billing), Customer Interaction Management (CIM) systems (Quote Management, Order Entry, and Order Status), and Financials systems.
The following collaboration templates are included:
The Collaboration for ATP To Sales Order is used when ATP checks are a dependency of the Sales Order creation and update process.
For detailed information about this collaboration, see ATPToSalesOrder collaboration template.
The Collaboration for Available to Promise is used to enable eBusiness and customer care applications to access product availability information from an inventory management or supply chain application.
For detailed information about this collaboration, see AvailableToPromise collaboration template.
The Collaboration for Contact Manager consists of a set of collaboration templates that manage contact information across enterprise applications.
For detailed information about each collaboration template, click the name of the collaboration template in the first column of the table below.
Collaboration template | Description |
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ContactSync | Synchronizes data about specific customer contacts between a source application and a destination application. |
ContactWrapper | Standard intermediate collaboration template for synchronizing contact data. |
The Collaboration for Customer Manager consists of a set of collaboration templates that synchronize customer account data across multiple applications. Each of these applications supports a different business function, which can include customer care, order management, billing, and provisioning.
For detailed information about each collaboration template, click the name of the collaboration template in the first column of the table below.
Collaboration template | Description |
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CustomerPartnerSync | Specifies a common process for maintaining and synchronizing customer entities that are related to the SoldTo customer. |
CustomerPartnerWrapper | Standard intermediate collaboration template for synchronizing CustomerPartner data. |
CustomerSync | Specifies a common process for maintaining and synchronizing customer information across all systems that use it. |
CustomerWrapper | Standard intermediate collaboration template for synchronizing Customer data. |
SiteSync | Specifying a common process for maintaining and synchronizing site (a representation of the location where an organization's products have been installed) information across all systems that use it. |
SiteWrapper | Standard intermediate collaboration template for synchronizing Customer data. |
The Collaboration for Item Manager consists of a set of collaboration templates that help maintain accurate and up-to-date item information across time, locations, and business processes.
For detailed information about each collaboration template, click the name of the collaboration template in the first column of the table below.
Collaboration template | Description |
---|---|
ItemSync | Maintains the integrity of item information that is replicated across multiple systems, ensuring that all systems are updated with the most current item information. |
ItemWrapper | Standard intermediate collaboration template for synchronizing Item data. |
The Collaboration for Order Billing Status synchronizes order billing status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on invoices against orders changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.
For detailed information about this collaboration, see OrderBillingStatus collaboration template..
The Collaboration for Order Delivery Status synchronizes order delivery data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on order deliveries changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.
For detailed information about this collaboration, see OrderDeliveryStatus collaboration template.
The Collaboration for Order Status synchronizes order status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on orders changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.
For detailed information on this collaboration, see OrderStatus collaboration template.
The Collaboration for Price List Manager synchronizes price-list line information between applications. This collaboration is used to maintain price-list items centrally in an Enterprise Resource Planning (ERP) application and synchronize that information with SFA (Sales Force Automation) and front-office applications that are used for placing orders.
For detailed information about this collaboration, see PriceManager collaboration template.
The Collaboration for Return Billing Status synchronizes returns billing status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on invoices against returns changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.
For detailed information about this collaboration, see ReturnBillingStatus collaboration template.
The Collaboration for Return Delivery Status synchronizes return delivery status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on return deliveries changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.
For detailed information about this collaboration, see ReturnDeliveryStatus collaboration template.
The Collaboration for Return Status synchronizes status data from an Enterprise Resource Planning (ERP) application to a Customer Interaction Management (CIM) application. As status information on orders and returns changes in an order management system, the collaboration object sends the change in state to a collaborating destination application.
For detailed information about this collaboration, see ReturnStatus collaboration template.
The Collaboration for Sales Order Processing synchronizes sales order data between customer-facing applications and ERP systems for instant processing.
For detailed information about this collaboration, see SalesOrderProcessing collaboration template.
The Collaboration for Trading Partner Order Management creates and updates Sales Orders in the supplier's order management application.
For detailed information about this collaboration, see TradingPartnerOrderManagement collaboration template.
Order Management V1.0 is a component of the Collaboration Capacity Pack for IBM(R) WebSphere(R) Business Integration Server Express Plus. For information about installing collaborations, see the WebSphere Business Integration Server Express Installation Guide located in the IBM WebSphere Business Integration Server Express Infocenter at the following site:
http://www.ibm.com/websphere/wbiserverexpress/infocenterCapacity Packs can be installed and used only if you purchase IBM WebSphere Business Integration Server Express Plus. Capacity Packs are not available with IBM WebSphere Business Integration Server Express.