Business Integration Connect's alerts are used to notify key personnel
of unusual fluctuations in the volume of transmissions you receive, or when
business document processing errors occur.
A companion option in the Viewer module, Event Viewer, helps you further
identify, troubleshoot, and resolve processing errors.
The Community Manager can view all alerts, regardless of the Alert Owner
(the creator of the alert).
- Click Account Admin > Alerts. The system
displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the Alert
Name. You can also click Search without selecting any search
criteria (the system displays all alerts).
- Click Search. The system displays the Alert Search
Results screen.
- Click
to view an alert's details.
- Click
to edit alert details.
- Edit information as required.
- Click the Notify tab.
- Select a participant (Community Manager or Community Operator
only). The Community Manager can view all alerts regardless of the
Alert Owner.
- Edit contacts for this alert, if desired.
- Click Save.
- Click Account Admin > Alerts. The system
displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the Alert
Name. You can also click Search without selecting any search
criteria (the system displays all alerts).
Table 11.
Alert search criteria for Participants
Value
| Description
|
Alert Type
|
Volume, event, or all alert types.
|
Alert Name
|
Name of alert.
|
Alert Status
|
Alerts that are enabled, disabled, or all.
|
Subscribed Contacts
|
Alert's assigned contacts. Selections are Has Subscribers, No
Subscribers, or All.
|
Results Per Page
|
Controls how search results are displayed.
|
Table 12. Alert search criteria for Community Manager and Community Operator
Value
| Description
|
Alert Owner
|
Creator of the alert.
|
Alert Participant
|
Participant that the alert applies to.
|
Alert Type
|
Volume, event, or all alert types.
|
Alert Name
|
Name of alert.
|
Alert Status
|
Alerts that are enabled, disabled, or all.
|
Subscribed Contacts
|
Alert's assigned contacts. Selections are Has Subscribers, No
Subscribers, or All.
|
Results Per Page
|
Controls how search results are displayed.
|
- Click Search. The system displays a list of alerts that
meet your search criteria, if any.
- Click Account Admin > Alerts. The system
displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the Alert
Name.
- Click Search. The system displays a list of alerts that
meet your search criteria, if any.
- Locate the alert and click Disabled or Enabled under
Status. Only the Community Operator and Alert Owner (creator of the
alert) has permission to edit alert Status.
- Click Account Admin > Alerts. The system
displays the Alert Search screen.
- Select the search criteria from the drop-down lists; enter the Alert
Name.
- Click Search. The system displays a list of alerts that
meet your search criteria, if any.
- Locate the alert and click
to delete. Only the Community Operator and Alert Owner (the creator of
the alert) can remove an alert.
