The IBM WebSphere Business Integration Collaboration for Resource Provisioning and Allocation manages the setting up of work orders for field work and installation of services for customers in the telecommunications industry.
If you use the Resource Provisioning and Allocation collaboration in conjunction with other WebSphere Business Integration for Telecommunications collaborations, their relationships are as follows:
The following diagram shows the relationship of the Resource Provisioning and
Allocation collaboration with other WebSphere Business Integration for Telecommunications
collaborations.
The Customer Problem Handling collaboration handles operations related to fulfillment within the business domain of resource management and operations. The diagram below shows the position of the collaboration in the enhanced Telecom Operation Map (eTOM) as defined by the TeleManagement Forum (TM Forum).
The Resource Provisioning and Allocation collaboration does not currently provide support for resource inventory functions.
Like the other WebSphere Business Integration for Telecommunications collaborations, the Resource Provisioning and Allocation collaboration uses WebSphere MQ Workflow Server and IBM WebSphere InterChange Server. IBM WebSphere Business Integration Adapters are used to connect between these two applications, and to other applications that participate in the collaboration.
It is assumed that a provisioning system.application (such as MetaSolv) also participates in the Resource Provisioning and Allocation collaboration.
This collaboration uses the following collaboration templates:
The system features that are expected to execute this collaboration, including IBM WebSphere Business Integration Adapters, are shown in the following diagram:
This process involves the provisioning of a service for a customer. The process begins when a new customer order is created, and is completed when field work is completed that makes the service available to the customer.
The following table shows the actors for this use case:
Actor | Description |
---|---|
Call center CSR (Customer Service Representative) | A person who is an agent of the telecommunications provider who performs a set of business functions in response to requests communicated over the telephone by clients. The person acting as Call Center CSR can be busy responding to the telephone and performing sales and/or support activities. |
Agent | A person who is an agent of the telecommunications provider who performs a set of business functions in response to requests communicated by clients in a branch, retail, or distribution environment. The person acting as an Agent can be busy responding to individuals and performing sales and/or support activities. |
Field agent | A person who is an agent of the telecommunications provider who is responsible for service installations at the customer's site. |
The following tables describe the main course that may be followed in the IBM WebSphere Business Integration Collaboration for Resource Provisioning and Allocation use case. There is no alternate course for this use case.
# | Activity by the actor | System activity | Reference |
---|---|---|---|
M1 | Requisition customer equipment | Schedule field work | |
M2 | Perform field work | Update field work status | |
M3 | Enter customer configuration record | Update customer configuration record |
The following activity diagram illustrates the IBM WebSphere Business Integration Collaboration for Resource Provisioning and Allocation use case:
Note: In the activity diagrams, these shapes are used to identify process activities:
The following business example shows a situation where the IBM WebSphere Business Integration Collaboration for Resource Provisioning and Allocation use case is realized.
This example consists of the following steps: