The generic ProblemRecord business object contains attributes of a problem record, including a description of the problem, the customer and date.
The generic ProblemRecord business object is a hierarchical business object. Each of its attributes is either a String, a Boolean, or a child business object.
ProblemRecord includes the following attributes:
Name | Type | Key | Cardinality |
---|---|---|---|
ProblemId | String | x | |
ProblemDescription | String | ||
ReportDateTime | String | ||
ResolutionDate | String | ||
RecordingAgentRef | PartyRef | 1 | |
CustomerRef | PartyRef | 1 | |
ContactPerson | ContactPerson | 1 | |
ReportedBy | ContactPerson | 1 | |
Problem | Problem | 1 | |
Status | Status | 1 | |
ProcessContext | ProcessContext | 1 |
The generic ProblemRecord business object supports the following verbs:
To examine a listing of the attributes of the generic ProblemRecord business object, use the System Manager.