Generic ProblemRecord business object

The generic ProblemRecord business object contains attributes of a problem record, including a description of the problem, the customer and date.

Business object structure

The generic ProblemRecord business object is a hierarchical business object. Each of its attributes is either a String, a Boolean, or a child business object.

ProblemRecord includes the following attributes:

Business object attributes
Name Type Key Cardinality
ProblemId String x  
ProblemDescription String    
ReportDateTime String    
ResolutionDate String    
RecordingAgentRef PartyRef   1
CustomerRef PartyRef   1
ContactPerson ContactPerson   1
ReportedBy ContactPerson   1
Problem Problem   1
Status Status   1
ProcessContext ProcessContext   1

Supported verbs

The generic ProblemRecord business object supports the following verbs:

Examining the object

To examine a listing of the attributes of the generic ProblemRecord business object, use the System Manager.

Copyright IBM Corp. 2002, 2003