The generic Escalation business object represents information needed to escalate the problem to a higher level.
The generic Escalation business object is a hierarchical business object. Each of its attributes is either a String, a Boolean, or a child business object.
Escalation includes the following attributes:
Name | Type | Key | Cardinality | Description |
---|---|---|---|---|
ObjectId | String | x | A string value that uniquely identifies an object | |
EscalationTime | String | The time when the escalation took place | ||
Level | String | The requested escalation level | ||
RequestStatus | Status | 1 | Status of the escalation, which indicates whether the escalation is requested, granted, or in another state. | |
EscalationPersonRef | PartyRef | 1 | An identifier that points to a specific Party object representing the person who has granted the escalation | |
RequestPersonRef | PartyRef | 1 | An identifier that points to a specific Party object representing the person who requests the escalation | |
ProcessContext | ProcessContext | 1 |
The generic Escalation business object supports the following verbs:
To examine a listing of the attributes of the generic Escalation business object, use the System Manager.