Generic Escalation business object

The generic Escalation business object represents information needed to escalate the problem to a higher level.

Business object structure

The generic Escalation business object is a hierarchical business object. Each of its attributes is either a String, a Boolean, or a child business object.

Escalation includes the following attributes:

Business object attributes
Name Type Key Cardinality Description
ObjectId String x   A string value that uniquely identifies an object
EscalationTime String     The time when the escalation took place
Level String     The requested escalation level
RequestStatus Status   1 Status of the escalation, which indicates whether the escalation is requested, granted, or in another state.
EscalationPersonRef PartyRef   1 An identifier that points to a specific Party object representing the person who has granted the escalation
RequestPersonRef PartyRef   1 An identifier that points to a specific Party object representing the person who requests the escalation
ProcessContext ProcessContext   1  

Supported verbs

The generic Escalation business object supports the following verbs:

Examining the object

To examine a listing of the attributes of the generic Escalation business object, use the System Manager.

Copyright IBM Corp. 2002, 2003