Personal Articles Coverage Quote Collaboration Overview

IBM(R) WebSphere(R) Business Integration Collaboration for Personal Articles Coverage Quote demonstrates a typical insurance scenario where a client wishes to obtain a quote on coverage for a personal article or articles. The end user can be either a new or existing client. When an end user request is received, this collaboration enables the insurance provider to quickly determine the appropriate coverage quote and response.

Business rules

The following business rules apply to the Personal Articles Coverage Quote business process:

System assumptions

Like the other WebSphere(R) Business Integration for Insurance collaborations, Personal Articles Coverage Quote utilizes the IBM WebSphere Interchange Server. IBM WebSphere Business Integration connectors are used to connect to other applications that participate in the collaboration.

The following applications are also assumed to participate in the Personal Articles Coverage Quote collaboration object:

This collaboration uses IBM WebSphere Business Integration e-mail processing to respond to the end user.

The following diagram illustrates the system features that are expected to execute the collaboration object, including IBM WebSphere Business Integration connectors:


PersonalArticlesCoverageQuote system assumptions diagram

Use Case

The Personal Articles Coverage Quote collaboration object realizes a self-service scenario. The process begins when the client uses a browser to provide details of the requested coverage, optionally including existing policy information, and is completed when the quote is returned to the client in the form of an e-mail message.

Actors

The Personal Articles Coverage Quote use case has a single actor. The client might be new, or can have an existing life policy with the insurance provider and want a quote on further personal articles coverage.

Use case flow

The following tables describe the main course and the alternate courses that can be followed in the Personal Articles Coverage Quote use case:

Main course
# Activity by the actor System activity Reference
M1 Client submits a request for a personal article coverage quote. Receives client information  
M2   Validate_Party enabled check 1
M3   Validates client information 2
M4   Validate_Policy check 3
M5   Validates policy information 4
M6   Issue Coverage Quote  
M7   Sends an e-mail response to client with requested information or notice of request failure  
Alternate course
# Activity by the actor System activity Reference
1   Valdiate_Party is false M6
2   Submitted client information does not match information on record M7
3   Valdiate_Policy is false M6
4   Submitted policy information does not match information on record M7

 

The following activity diagram illustrates the Personal Articles Coverage Quote use case:

Activity diagram for PersonalArticlesCoverageQuote use case

Business examples

The following business examples show situations where the Personal Articles Coverage Quote use case is realized.

New coverage quote requested with accurate client and policy data

  1. A client considers whether to request insurance coverage for a personal article.
  2. The client submits the request for a quote, using a Web browser to enter their current user and policy information.
  3. The client and policy information is, optionally, validated by the insurance provider's system.
  4. An e-mail is quickly returned to the client, providing an accurate quote according to the terms of the requested coverage.

New coverage quote requested with incorrect client or policy data

  1. A client considers whether to request insurance coverage for a personal article.
  2. The client submits the request for a quote using a Web browser, but inadvertently enters incorrect policy information.
  3. The policy information cannot be validated by the insurance provider's system.
  4. An e-mail is quickly returned to the client, explaining that the policy information does not match the information in the insurance provider's records.
  5. The client contacts the insurance provider and the reason for the non-match is quickly determined.

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