Partial Withdrawal Surrender Quote Collaboration Overview

IBM(R) WebSphere(R) Business Integration Collaboration for Partial Withdrawal Surrender Quote demonstrates a typical life insurance scenario where a client wishes to request a partial surrender of value from an existing life policy. When such a request is received, the Partial Withdrawal Surrender Quote collaboration enables the insurance provider to quickly check its records, determine the appropriate response, and notify the client.

Business rules

The following business rules apply to the Partial Withdrawal Surrender Quote business process:

System assumptions

Like the other WebSphere Business Integration for Insurance collaborations, the Partial Withdrawal Surrender Quote collaboration utilizes the IBM WebSphere InterChange Server. IBM WebSphere Business Integration connectors are used to connect to other applications that participate in the collaboration object.

The following applications are also assumed to participate in the Partial Withdrawal Surrender Quote collaboration object:  

This collaboration uses IBM WebSphere Business Integration e-mail processing to respond to the end user.

The following diagram illustrates the system features that are expected to execute this collaboration, including IBM WebSphere Business Integration connectors:

PartialWitdrawalSurrenderQuote system assumptions diagram

 

Use Case

This process demonstrates a typical life insurance scenario where a client wants to request a quote for partially surrendering the value of an existing life policy. The process begins when the client uses a browser to provide details of the policy, and is completed when the quote is returned to the client in the form of an e-mail message.

Actors

The Partial Withdrawal Surrender Quote use case has a single actor, a client of the insurance provider. The client has an existing life policy with the insurance provider and wants a quote on a partial withdrawal of the value of the policy.

Use case flow

The following tables describe the main course and the alternate courses that can be followed in the Partial Withdrawal Surrender Quote use case:

Main course
# Activity by the actor System activity Reference
M1 Client submits a request for a Partial Withdrawal Surrender quote. Receives client information  
M2   Validates client information 1
M3   Validates policy information 2
M4   Sends an e-mail response to client with requested information or notice of request failure  
Alternate course
# Activity by the actor System activity Reference
1   Submitted client information does not match information on record M4
2   Submitted policy information does not match information on record M4

 

The following activity diagram illustrates the Partial Withdrawal Surrender Quote use case:

Activity diagram for PartialWithdrawlSurrenderQuote use case

Business examples

The following business examples show situations where the Partial Withdrawal Surrender Quote use case is realized.

New surrender quote requested with accurate client and policy data

  1. A client considers whether to partially withdraw some portion of the surrender value of an existing life policy.
  2. The client submits a request for a quote, using a Web browser to enter their current user and policy information.
  3. The client and policy information is validated by the insurance provider's system.
  4. An e-mail is quickly returned to the client, providing an accurate quote according to the terms of their policy.

New surrender quote requested with incorrect client or policy data

  1. A client considers whether to partially withdraw the value of an existing life policy.
  2. The client submits the request for a quote using a Web browser, but inadvertently enters incorrect policy information.
  3. The policy information cannot be validated by the insurance provider's system.
  4. An e-mail is quickly returned to the client, explaining that the policy information does not match the information in the insurance provider's records.
  5. The client contacts the insurance provider and the reason for the non-match is quickly determined.

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