IBM WebSphere Business Integration Collaborations for Customer Relationship Management overview

The IBM(R) WebSphere(R) Business Integration Collaborations for Customer Relationship Management group provides pre-built templates that streamline synchronizing information related to customer relationship management processes such as clients, bill handling, and suppliers and contracts, across Enterprise Resource Planning (ERP) and Customer Interaction Management (CIM) systems.

The following collaboration templates are included:

IBM WebSphere Business Integration Collaboration for Billing Inquiry

The IBM WebSphere Business Integration Collaboration for Billing Inquiry enables a company's applications to share billing information. If those applications have web access capability, the BillingInquiry collaboration can be used with the IBM WebSphere InterChange Server Access for web retrieval.

For detailed information on this collaboration, see BillingInquiry collaboration template.

IBM WebSphere Business Integration Collaboration for Contact Manager

The IBM WebSphere Business Integration Collaboration for Contact Manager consists of a set of collaboration templates that manage contact information across enterprise applications.

For detailed information on each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
ContactSync Synchronizes data about specific customer contacts between a source application and a destination application
ContactWrapper Standard intermediate collaboration template for synchronizing contact data

IBM WebSphere Business Integration Collaboration for Contract Sync

The IBM WebSphere Business Integration Collaboration for Contract Sync, in conjunction with other objects and collaborations, specifies a common process for maintaining and synchronizing contract information across all systems that use it. This synchronization enables a common view of Contract information throughout the organization.

For detailed information on this collaboration, see ContractSync collaboration template.

IBM WebSphere Business Integration Collaboration for Customer Credit Manager

The IBM WebSphere Business Integration Collaboration for Customer Credit Manager sends customer-specific credit account balance data from an application that owns and maintains credit account information--such as an Enterprise Resource Planning (ERP) application-- to a Customer Interaction Management (CIM) or similar application.

For detailed information on this collaboration, see CustomerCreditManager collaboration template.

IBM WebSphere Business Integration Collaboration for Customer Manager

IBM WebSphere Business Integration Collaboration for Customer Manager consists of a set of collaboration templates that synchronize customer account data across multiple applications. Each of these applications supports a different business function, which can include customer care, order management, billing, and provisioning.

For detailed information on each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
CustomerPartnerSync Specifies a common process for maintaining and synchronizing customer entities that are related to the SoldTo customer
CustomerPartnerWrapper Standard intermediate collaboration template for synchronizing CustomerPartner data
CustomerSync Specifies a common process for maintaining and synchronizing customer information across all systems that use it
CustomerWrapper Standard intermediate collaboration template for synchronizing Customer data
SiteSync Specifying a common process for maintaining and synchronizing site (a representation of the location where an organization's products have been installed) information across all systems that use it
SiteWrapper Standard intermediate collaboration template for synchronizing Customer data

IBM WebSphere Business Integration Collaboration for Installed Product

The IBM WebSphere Business Integration Collaboration for Installed Product consists of a set of collaboration templates that manage information related to an install base and corresponding products.

For detailed information on each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
InstalledProductSync Helps represent an install base so that front-office users and back-office applications know what products are installed at which customer sites
ProductInstallation Used in combination with InstalledProductSync as part of a Service Management (or Customer Service) business process

IBM WebSphere Business Integration Collaboration for Vendor Manager

The IBM WebSphere Business Integration Collaboration for Vendor Manager consists of a set of collaboration templates that help maintain and manage consistent vendor information across the enterprise.

For detailed information on each collaboration template, click the name of the collaboration template in the first column of the table below.

Collaboration template Description
VendorPartnerSync Moves vendor partner data from one application to another
VendorSync Specifies a common process for maintaining and synchronizing vendor information
VendorPartnerWrapper Standard intermediate collaboration template for synchronizing vendor partner data

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