The Dr. Watson tool supplied with Windows must be configured to save information about program crashes. This setup step must be performed prior to the crash.
These steps must be performed after the crash occurs.
Save the Dr. Watson log and crash files. These are in the locations configured in the DRWTSN32.EXE program, as displayed above under System preparation. Example:
C:\Documents and Settings\All Users\Documents\DrWatson>dir Volume in drive C is C_Drive Volume Serial Number is 98E7-6D3C Directory of C:\Documents and Settings\All Users\Documents\DrWatson 08/05/2003 09:32a. 08/05/2003 09:32a .. 04/05/2005 03:48p 1,118,951 drwtsn32.log 04/05/2005 03:49p 12,969,444 user.dmp 2 File(s) 14,088,395 bytes 2 Dir(s) 18,162,450,432 bytes free
The files drwtsn32.log and user.dmp are the files to save.
Type one of the following commands to save the full version information to a file:
install_root\apache -V >ihs_version.txt
install_root\bin\apache -V >ihs_version.txt
The default file is
install_root\conf\httpd.conf
The default file is
install_root\logs\error.log
The configuration file may have been changed to specify a different error log.
The actual location is specified in
plugin-cfg.xml
.
Example:
c:\WebSphere\AppServer\logs\native.log
Run Start/Programs/Accessories/System Tools/System Information and export the information to a text file: