Assigning a customer care queue
- Open the WebSphere Commerce Accelerator.
From the Operations menu,
click Customer Care Queue.
From the Sales menu, click
Customer Care Queue.
If you do not see this menu, then your logon ID does not have the appropriate
authority to perform this task. Contact your Site Administrator.
- The Customer Care Queues list displays, containing the customer care queues
currently defined for the selected store.
- Select the check box to the left of the customer care queue to which you
want to assign Customer Service Representatives (CSR's). Click
Assign. This displays the customer care assignment page
- Select the CSR's that you want to assign to the customer care
queues.
- Click OK to assign the selected CSR's to the selected queue, and
return to the customer care queue list.
Related tasks
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