com.ibm.commerce.collaboration.livehelp.commands
Interface ECLivehelpConstants


public interface ECLivehelpConstants

Constants used for Customer Care commands.


Field Summary
static java.lang.String COPYRIGHT
          IBM copyright info
static java.lang.String EC_CC_CSR_KEY_CSRID
          Key of CSR logon Id
static java.lang.String EC_CC_CSR_KEY_LOGONID
          Key of CSR logon Id
static java.lang.String EC_CC_CSR_KEY_LOGONID_UID
          Key of UID part of a CSR logon Id
static java.lang.String EC_CC_CSR_KEY_NAME_FN
          Key of CSR First name
static java.lang.String EC_CC_CSR_KEY_NAME_LN
          Key of CSR Last name
static java.lang.String EC_CC_CSR_KEY_NAME_MN
          Key of CSR Middle name
static java.lang.String EC_CC_LANGUAGE_ID
          langId parameter name
static java.lang.String EC_CC_MSG_KEY_ADD_OK
          Message Key of successfully added a new queue
static java.lang.String EC_CC_MSG_KEY_BAD_QUEUEID
          Message Key of invalid queueId
static java.lang.String EC_CC_MSG_KEY_CREATE_EXCEPTION
          Message Key of encountering EJB create exception
static java.lang.String EC_CC_MSG_KEY_FINDER_EXCEPTION
          Message Key of encountering EJB finder exception
static java.lang.String EC_CC_MSG_KEY_MISSING_LANGUAGEID
          Message Key of missing langId
static java.lang.String EC_CC_MSG_KEY_MISSING_QUEUEID
          Message Key of missing queueId
static java.lang.String EC_CC_MSG_KEY_MISSING_QUEUENAME
          Message Key of missing queueName
static java.lang.String EC_CC_MSG_KEY_MISSING_STOREID
          Message Key of missing storeId
static java.lang.String EC_CC_MSG_KEY_NAMING_EXCEPTION
          Message Key of encountering EJB naming exception
static java.lang.String EC_CC_MSG_KEY_QUEUE_DISPLAYNAME_DUPLICATE
          Message Key of queue display name already exists in the system
static java.lang.String EC_CC_MSG_KEY_QUEUE_NAME_DUPLICATE
          Message Key of queue name already exists in the system
static java.lang.String EC_CC_MSG_KEY_REMOTE_EXCEPTION
          Message Key of encountering EJB remote exception
static java.lang.String EC_CC_QUEUE_ALLCSR
          allCSR parameter name
static java.lang.String EC_CC_QUEUE_ALLCSR_ALLOWED
          Allow all CSR to access the queue
static java.lang.String EC_CC_QUEUE_ALLCSR_DISALLOWED
          Only assigned CSR can access the queue
static java.lang.String EC_CC_QUEUE_CSR
          CSR parameter name
static java.lang.String EC_CC_QUEUE_CSR_IDS
          CSRIds parameter name
static java.lang.String EC_CC_QUEUE_DESC
          queueDesc parameter name
static java.lang.String EC_CC_QUEUE_DISPLAY_NAME
          queueDisplayName parameter name
static java.lang.String EC_CC_QUEUE_ID
          queueId parameter name
static java.lang.String EC_CC_QUEUE_NAME
          queueName parameter name
static java.lang.String EC_CC_QUEUE_REDIRECT_URL
          redirecturl parameter name
static java.lang.String EC_CC_ROLE_CSR
          role ID of Customer Service Representive
static java.lang.String EC_CC_ROLE_CSS
          role ID of Customer Service Superisor
static java.lang.String EC_CC_ROLE_OPERATION_MANAGER
          role ID of Operation Manager
static java.lang.String EC_CC_ROLE_SALES_MANAGER
          role ID of Sales Manager
static java.lang.String EC_CC_ROLE_SELLER
          role ID of Seller
static java.lang.String EC_CC_ROLE_SITE_ADMIN
          role ID of Site admin
static java.lang.String EC_CC_ST_ATTR_CART_ITEMS
          Sametime attribute ID for shopping cart items
static java.lang.String EC_CC_ST_ATTR_LANG_ID
          Sametime attribute ID for language ID
static java.lang.String EC_CC_ST_ATTR_PAGE_COUNTER
          Sametime attribute ID for Page counter
static java.lang.String EC_CC_ST_ATTR_PAGE_URL
          Sametime attribute ID for Page URL
static java.lang.String EC_CC_ST_ATTR_REQ_CSR_NAME
          Sametime attribute ID for CSR name
static java.lang.String EC_CC_ST_ATTR_REQ_QUEUE
          Sametime attribute ID for queue
static java.lang.String EC_CC_ST_ATTR_SITE_COUNTER
          Sametime attribute ID for site counter
static java.lang.String EC_CC_ST_ATTR_STORE_ID
          Sametime attribute ID for store Id
static java.lang.String EC_CC_ST_ATTR_WAIT_COUNTER
          Sametime attribute ID for waiting counter
static java.lang.String EC_CC_STOREID
          storeId parameter name
static java.lang.String EC_CC_STRING_CLOSE_TAG
          String ">"
static java.lang.String EC_CC_STRING_DIALOG_NAVIGATION
          String "DialogNavigation"
static java.lang.String EC_CC_STRING_DOUBLE_QUOTE
          String double quote
static java.lang.String EC_CC_STRING_EMPTY_STRING
          String ""
static java.lang.String EC_CC_STRING_EQUAL
          String "="
static java.lang.String EC_CC_STRING_FORWARD_SLASH
          String "/"
static java.lang.String EC_CC_STRING_OPEN_TAG
          String "<"
static java.lang.String EC_CC_STRING_SINGLE_QUOTE
          String single quote
static java.lang.String EC_CC_STRING_SPACE
          String " "
static java.lang.String EC_CC_USERID
          UserId parameter name
static java.lang.String EC_CC_XML_CSR
          Customer Care XML CSR tag string
static java.lang.String EC_CC_XML_CSR_ID
          Customer Care XML CSR ID attribute string
static java.lang.String EC_CC_XML_CSR_NAME
          Customer Care XML CSR name attribute string
static java.lang.String EC_CC_XML_HEADER
          Customer Care XML header string
static java.lang.String EC_CC_XML_MONITORING_ATTR
          Customer Care XML attribute tag string
static java.lang.String EC_CC_XML_MONITORING_ATTR_DEFAULT
          Customer Care XML attribute default value attribute string
static java.lang.String EC_CC_XML_MONITORING_ATTR_ID
          Customer Care XML attribute ID attribute string
static java.lang.String EC_CC_XML_MONITORING_ATTR_LABEL
          Customer Care XML attribute label attribute string
static java.lang.String EC_CC_XML_MONITORING_ATTR_UNIT
          Customer Care XML attribute unit attribute string
static java.lang.String EC_CC_XML_MONITORING_LIST
          Customer Care XML monitoring list tag string
static java.lang.String EC_CC_XML_QUESTION_GROUP
          Customer Care XML Topic List Group tag string
static java.lang.String EC_CC_XML_QUESTION_GROUP_NAME
          Customer Care XML Topic List Group Name attribute string
static java.lang.String EC_CC_XML_QUESTION_LIST
          Customer Care XML Topic List tag string
static java.lang.String EC_CC_XML_QUESTION_QUESTION
          Customer Care XML Topic List Topic tag string
static java.lang.String EC_CC_XML_QUESTION_QUESTION_TEXT
          Customer Care XML Topic List Topic Text attribute string
static java.lang.String EC_CC_XML_QUESTION_QUESTION_TITLE
          Customer Care XML Topic List Topic Title attribute string
static java.lang.String EC_CC_XML_QUEUE
          Customer Care XML Queue tag string
static java.lang.String EC_CC_XML_QUEUE_ALLCSR
          Customer Care XML Queue AllCSR attribute string
static java.lang.String EC_CC_XML_QUEUE_CSRS
          Customer Care XML CSRS tag string
static java.lang.String EC_CC_XML_QUEUE_DESC
          Customer Care XML Queue Description attribute string
static java.lang.String EC_CC_XML_QUEUE_ID
          Customer Care XML Queue ID attribute string
static java.lang.String EC_CC_XML_QUEUE_NAME
          Customer Care XML Queue name attribute string
static java.lang.String EC_CC_XML_QUEUES
          Customer Care XML Queues tag string
static java.lang.String EC_CC_XML_ROOT
          Customer Care XML root tag string
static java.lang.String EC_CC_XML_URL_GROUP
          Customer Care XML URL List Group tag string
static java.lang.String EC_CC_XML_URL_GROUP_NAME
          Customer Care XML URL List Group Name attribute string
static java.lang.String EC_CC_XML_URL_LIST
          Customer Care XML URL List tag string
static java.lang.String EC_CC_XML_URL_PAGE
          Customer Care XML URL List Page tag string
static java.lang.String EC_CC_XML_URL_PAGE_NAME
          Customer Care XML URL List Page Name attribute string
static java.lang.String EC_CC_XML_URL_PAGE_URL
          Customer Care XML URL List Page URL attribute string
static java.lang.String EC_CC_XML_VALUE_0
          Customer Care XML value "0"
static java.lang.String EC_CC_XML_VALUE_1
          Customer Care XML value "1"
static java.lang.String EC_STOREID
          storeId parameter name
static java.lang.String EC_USERID           UserId parameter name
 

Field Detail
public static final java.lang.String COPYRIGHT
IBM copyright info
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Constant Field Values

EC_USERID

public static final java.lang.String EC_USERID
UserId parameter name
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Constant Field Values

EC_STOREID

public static final java.lang.String EC_STOREID
storeId parameter name
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Constant Field Values

EC_CC_USERID

public static final java.lang.String EC_CC_USERID
UserId parameter name
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Constant Field Values

EC_CC_STOREID

public static final java.lang.String EC_CC_STOREID
storeId parameter name
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Constant Field Values

EC_CC_LANGUAGE_ID

public static final java.lang.String EC_CC_LANGUAGE_ID
langId parameter name
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Constant Field Values

EC_CC_QUEUE_DISPLAY_NAME

public static final java.lang.String EC_CC_QUEUE_DISPLAY_NAME
queueDisplayName parameter name
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Constant Field Values

EC_CC_QUEUE_NAME

public static final java.lang.String EC_CC_QUEUE_NAME
queueName parameter name
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Constant Field Values

EC_CC_QUEUE_DESC

public static final java.lang.String EC_CC_QUEUE_DESC
queueDesc parameter name
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Constant Field Values

EC_CC_QUEUE_ID

public static final java.lang.String EC_CC_QUEUE_ID
queueId parameter name
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Constant Field Values

EC_CC_QUEUE_ALLCSR

public static final java.lang.String EC_CC_QUEUE_ALLCSR
allCSR parameter name
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Constant Field Values

EC_CC_QUEUE_ALLCSR_ALLOWED

public static final java.lang.String EC_CC_QUEUE_ALLCSR_ALLOWED
Allow all CSR to access the queue
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Constant Field Values

EC_CC_QUEUE_ALLCSR_DISALLOWED

public static final java.lang.String EC_CC_QUEUE_ALLCSR_DISALLOWED
Only assigned CSR can access the queue
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Constant Field Values

EC_CC_QUEUE_CSR

public static final java.lang.String EC_CC_QUEUE_CSR
CSR parameter name
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Constant Field Values

EC_CC_QUEUE_CSR_IDS

public static final java.lang.String EC_CC_QUEUE_CSR_IDS
CSRIds parameter name
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Constant Field Values

EC_CC_QUEUE_REDIRECT_URL

public static final java.lang.String EC_CC_QUEUE_REDIRECT_URL
redirecturl parameter name
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Constant Field Values

EC_CC_ROLE_SITE_ADMIN

public static final java.lang.String EC_CC_ROLE_SITE_ADMIN
role ID of Site admin
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Constant Field Values

EC_CC_ROLE_CSR

public static final java.lang.String EC_CC_ROLE_CSR
role ID of Customer Service Representive
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Constant Field Values

EC_CC_ROLE_SELLER

public static final java.lang.String EC_CC_ROLE_SELLER
role ID of Seller
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Constant Field Values

EC_CC_ROLE_OPERATION_MANAGER

public static final java.lang.String EC_CC_ROLE_OPERATION_MANAGER
role ID of Operation Manager
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Constant Field Values

EC_CC_ROLE_CSS

public static final java.lang.String EC_CC_ROLE_CSS
role ID of Customer Service Superisor
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Constant Field Values

EC_CC_ROLE_SALES_MANAGER

public static final java.lang.String EC_CC_ROLE_SALES_MANAGER
role ID of Sales Manager
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Constant Field Values

EC_CC_CSR_KEY_CSRID

public static final java.lang.String EC_CC_CSR_KEY_CSRID
Key of CSR logon Id
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Constant Field Values

EC_CC_CSR_KEY_LOGONID

public static final java.lang.String EC_CC_CSR_KEY_LOGONID
Key of CSR logon Id
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Constant Field Values

EC_CC_CSR_KEY_LOGONID_UID

public static final java.lang.String EC_CC_CSR_KEY_LOGONID_UID
Key of UID part of a CSR logon Id
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Constant Field Values

EC_CC_CSR_KEY_NAME_FN

public static final java.lang.String EC_CC_CSR_KEY_NAME_FN
Key of CSR First name
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Constant Field Values

EC_CC_CSR_KEY_NAME_LN

public static final java.lang.String EC_CC_CSR_KEY_NAME_LN
Key of CSR Last name
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Constant Field Values

EC_CC_CSR_KEY_NAME_MN

public static final java.lang.String EC_CC_CSR_KEY_NAME_MN
Key of CSR Middle name
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Constant Field Values

EC_CC_MSG_KEY_ADD_OK

public static final java.lang.String EC_CC_MSG_KEY_ADD_OK
Message Key of successfully added a new queue
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Constant Field Values

EC_CC_MSG_KEY_MISSING_STOREID

public static final java.lang.String EC_CC_MSG_KEY_MISSING_STOREID
Message Key of missing storeId
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Constant Field Values

EC_CC_MSG_KEY_MISSING_LANGUAGEID

public static final java.lang.String EC_CC_MSG_KEY_MISSING_LANGUAGEID
Message Key of missing langId
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Constant Field Values

EC_CC_MSG_KEY_MISSING_QUEUEID

public static final java.lang.String EC_CC_MSG_KEY_MISSING_QUEUEID
Message Key of missing queueId
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Constant Field Values

EC_CC_MSG_KEY_BAD_QUEUEID

public static final java.lang.String EC_CC_MSG_KEY_BAD_QUEUEID
Message Key of invalid queueId
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Constant Field Values

EC_CC_MSG_KEY_MISSING_QUEUENAME

public static final java.lang.String EC_CC_MSG_KEY_MISSING_QUEUENAME
Message Key of missing queueName
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Constant Field Values

EC_CC_MSG_KEY_QUEUE_NAME_DUPLICATE

public static final java.lang.String EC_CC_MSG_KEY_QUEUE_NAME_DUPLICATE
Message Key of queue name already exists in the system
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Constant Field Values

EC_CC_MSG_KEY_QUEUE_DISPLAYNAME_DUPLICATE

public static final java.lang.String EC_CC_MSG_KEY_QUEUE_DISPLAYNAME_DUPLICATE
Message Key of queue display name already exists in the system
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Constant Field Values

EC_CC_MSG_KEY_CREATE_EXCEPTION

public static final java.lang.String EC_CC_MSG_KEY_CREATE_EXCEPTION
Message Key of encountering EJB create exception
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Constant Field Values

EC_CC_MSG_KEY_FINDER_EXCEPTION

public static final java.lang.String EC_CC_MSG_KEY_FINDER_EXCEPTION
Message Key of encountering EJB finder exception
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Constant Field Values

EC_CC_MSG_KEY_NAMING_EXCEPTION

public static final java.lang.String EC_CC_MSG_KEY_NAMING_EXCEPTION
Message Key of encountering EJB naming exception
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Constant Field Values

EC_CC_MSG_KEY_REMOTE_EXCEPTION

public static final java.lang.String EC_CC_MSG_KEY_REMOTE_EXCEPTION
Message Key of encountering EJB remote exception
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Constant Field Values

EC_CC_XML_HEADER

public static final java.lang.String EC_CC_XML_HEADER
Customer Care XML header string
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Constant Field Values

EC_CC_XML_ROOT

public static final java.lang.String EC_CC_XML_ROOT
Customer Care XML root tag string
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Constant Field Values

EC_CC_XML_MONITORING_LIST

public static final java.lang.String EC_CC_XML_MONITORING_LIST
Customer Care XML monitoring list tag string
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Constant Field Values

EC_CC_XML_MONITORING_ATTR

public static final java.lang.String EC_CC_XML_MONITORING_ATTR
Customer Care XML attribute tag string
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Constant Field Values

EC_CC_XML_MONITORING_ATTR_ID

public static final java.lang.String EC_CC_XML_MONITORING_ATTR_ID
Customer Care XML attribute ID attribute string
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Constant Field Values

EC_CC_XML_MONITORING_ATTR_LABEL

public static final java.lang.String EC_CC_XML_MONITORING_ATTR_LABEL
Customer Care XML attribute label attribute string
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Constant Field Values

EC_CC_XML_MONITORING_ATTR_DEFAULT

public static final java.lang.String EC_CC_XML_MONITORING_ATTR_DEFAULT
Customer Care XML attribute default value attribute string
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Constant Field Values

EC_CC_XML_MONITORING_ATTR_UNIT

public static final java.lang.String EC_CC_XML_MONITORING_ATTR_UNIT
Customer Care XML attribute unit attribute string
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Constant Field Values

EC_CC_XML_CSR

public static final java.lang.String EC_CC_XML_CSR
Customer Care XML CSR tag string
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Constant Field Values

EC_CC_XML_CSR_ID

public static final java.lang.String EC_CC_XML_CSR_ID
Customer Care XML CSR ID attribute string
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Constant Field Values

EC_CC_XML_CSR_NAME

public static final java.lang.String EC_CC_XML_CSR_NAME
Customer Care XML CSR name attribute string
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Constant Field Values

EC_CC_XML_QUEUES

public static final java.lang.String EC_CC_XML_QUEUES
Customer Care XML Queues tag string
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Constant Field Values

EC_CC_XML_QUEUE

public static final java.lang.String EC_CC_XML_QUEUE
Customer Care XML Queue tag string
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Constant Field Values

EC_CC_XML_QUEUE_ID

public static final java.lang.String EC_CC_XML_QUEUE_ID
Customer Care XML Queue ID attribute string
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Constant Field Values

EC_CC_XML_QUEUE_NAME

public static final java.lang.String EC_CC_XML_QUEUE_NAME
Customer Care XML Queue name attribute string
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Constant Field Values

EC_CC_XML_QUEUE_DESC

public static final java.lang.String EC_CC_XML_QUEUE_DESC
Customer Care XML Queue Description attribute string
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Constant Field Values

EC_CC_XML_QUEUE_ALLCSR

public static final java.lang.String EC_CC_XML_QUEUE_ALLCSR
Customer Care XML Queue AllCSR attribute string
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Constant Field Values

EC_CC_XML_QUEUE_CSRS

public static final java.lang.String EC_CC_XML_QUEUE_CSRS
Customer Care XML CSRS tag string
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Constant Field Values

EC_CC_XML_URL_LIST

public static final java.lang.String EC_CC_XML_URL_LIST
Customer Care XML URL List tag string
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Constant Field Values

EC_CC_XML_URL_GROUP

public static final java.lang.String EC_CC_XML_URL_GROUP
Customer Care XML URL List Group tag string
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Constant Field Values

EC_CC_XML_URL_GROUP_NAME

public static final java.lang.String EC_CC_XML_URL_GROUP_NAME
Customer Care XML URL List Group Name attribute string
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Constant Field Values

EC_CC_XML_URL_PAGE

public static final java.lang.String EC_CC_XML_URL_PAGE
Customer Care XML URL List Page tag string
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Constant Field Values

EC_CC_XML_URL_PAGE_NAME

public static final java.lang.String EC_CC_XML_URL_PAGE_NAME
Customer Care XML URL List Page Name attribute string
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Constant Field Values

EC_CC_XML_URL_PAGE_URL

public static final java.lang.String EC_CC_XML_URL_PAGE_URL
Customer Care XML URL List Page URL attribute string
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Constant Field Values

EC_CC_XML_QUESTION_LIST

public static final java.lang.String EC_CC_XML_QUESTION_LIST
Customer Care XML Topic List tag string
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Constant Field Values

EC_CC_XML_QUESTION_GROUP

public static final java.lang.String EC_CC_XML_QUESTION_GROUP
Customer Care XML Topic List Group tag string
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Constant Field Values

EC_CC_XML_QUESTION_GROUP_NAME

public static final java.lang.String EC_CC_XML_QUESTION_GROUP_NAME
Customer Care XML Topic List Group Name attribute string
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Constant Field Values

EC_CC_XML_QUESTION_QUESTION

public static final java.lang.String EC_CC_XML_QUESTION_QUESTION
Customer Care XML Topic List Topic tag string
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Constant Field Values

EC_CC_XML_QUESTION_QUESTION_TITLE

public static final java.lang.String EC_CC_XML_QUESTION_QUESTION_TITLE
Customer Care XML Topic List Topic Title attribute string
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Constant Field Values

EC_CC_XML_QUESTION_QUESTION_TEXT

public static final java.lang.String EC_CC_XML_QUESTION_QUESTION_TEXT
Customer Care XML Topic List Topic Text attribute string
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Constant Field Values

EC_CC_XML_VALUE_0

public static final java.lang.String EC_CC_XML_VALUE_0
Customer Care XML value "0"
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Constant Field Values

EC_CC_XML_VALUE_1

public static final java.lang.String EC_CC_XML_VALUE_1
Customer Care XML value "1"
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Constant Field Values

EC_CC_STRING_EQUAL

public static final java.lang.String EC_CC_STRING_EQUAL
String "="
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Constant Field Values

EC_CC_STRING_DOUBLE_QUOTE

public static final java.lang.String EC_CC_STRING_DOUBLE_QUOTE
String double quote
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Constant Field Values

EC_CC_STRING_SINGLE_QUOTE

public static final java.lang.String EC_CC_STRING_SINGLE_QUOTE
String single quote
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Constant Field Values

EC_CC_STRING_OPEN_TAG

public static final java.lang.String EC_CC_STRING_OPEN_TAG
String "<"
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Constant Field Values

EC_CC_STRING_CLOSE_TAG

public static final java.lang.String EC_CC_STRING_CLOSE_TAG
String ">"
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Constant Field Values

EC_CC_STRING_FORWARD_SLASH

public static final java.lang.String EC_CC_STRING_FORWARD_SLASH
String "/"
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Constant Field Values

EC_CC_STRING_SPACE

public static final java.lang.String EC_CC_STRING_SPACE
String " "
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Constant Field Values

EC_CC_STRING_EMPTY_STRING

public static final java.lang.String EC_CC_STRING_EMPTY_STRING
String ""
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Constant Field Values

EC_CC_STRING_DIALOG_NAVIGATION

public static final java.lang.String EC_CC_STRING_DIALOG_NAVIGATION
String "DialogNavigation"
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Constant Field Values

EC_CC_ST_ATTR_PAGE_URL

public static final java.lang.String EC_CC_ST_ATTR_PAGE_URL
Sametime attribute ID for Page URL
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Constant Field Values

EC_CC_ST_ATTR_CART_ITEMS

public static final java.lang.String EC_CC_ST_ATTR_CART_ITEMS
Sametime attribute ID for shopping cart items
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Constant Field Values

EC_CC_ST_ATTR_STORE_ID

public static final java.lang.String EC_CC_ST_ATTR_STORE_ID
Sametime attribute ID for store Id
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Constant Field Values

EC_CC_ST_ATTR_LANG_ID

public static final java.lang.String EC_CC_ST_ATTR_LANG_ID
Sametime attribute ID for language ID
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Constant Field Values

EC_CC_ST_ATTR_SITE_COUNTER

public static final java.lang.String EC_CC_ST_ATTR_SITE_COUNTER
Sametime attribute ID for site counter
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Constant Field Values

EC_CC_ST_ATTR_PAGE_COUNTER

public static final java.lang.String EC_CC_ST_ATTR_PAGE_COUNTER
Sametime attribute ID for Page counter
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Constant Field Values

EC_CC_ST_ATTR_WAIT_COUNTER

public static final java.lang.String EC_CC_ST_ATTR_WAIT_COUNTER
Sametime attribute ID for waiting counter
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Constant Field Values

EC_CC_ST_ATTR_REQ_QUEUE

public static final java.lang.String EC_CC_ST_ATTR_REQ_QUEUE
Sametime attribute ID for queue
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Constant Field Values

EC_CC_ST_ATTR_REQ_CSR_NAME

public static final java.lang.String EC_CC_ST_ATTR_REQ_CSR_NAME
Sametime attribute ID for CSR name
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Constant Field Values