Asset listing: OneBPM approach

The integration of multiple assets builds a complete Solution Scenario. The detailed listing of the assets that were used to create the Incident and Problem Management Solution Scenario is provided in this section.

Process Models

This asset contains the process models required for implementing the Incident and Problem Management process. This process also contains the business metrics that are required to monitor the Key Performance Indicators (KPI) for the Solution Scenario. The following Process Model is associated with the Incident and Problem Management Solution Scenario.

Business Process Definitions

The Business Process Definitions (BPDs) associated with the Incident and Problem Management Solution Scenario are listed below:

Service Models

Service Interfaces

The Service Interfaces associated with the Solution Scenario are listed below:

Table 1. Service Interface and port listing
Interface Name Port Type
Modify Trouble Ticket ModifyTroubleTicketPT
Retrieve Customer Product Configuration RetrieveCustomerProductConfigurationPT
Create Customer Problem CreateCustomerProblemPT
Execute Resource Diagnostic ExecuteResourceDiagnosticTestPT
Link Trouble Ticket LinkTroubleTicketPT
Submit Trouble Ticket SubmitTroubleTicketPT
Find Trouble Ticket FindTroubleTicketPT
Close Trouble Ticket CloseTroubleTicketPT
Submit Trouble Ticket SubmitTroubleTicketPT
Assign Trouble Ticket AssignTroubleTicketPT
Resolve Trouble Ticket ResolveTroubleTicketPT
Close Trouble Ticket CloseTroubleTicketPT

Common Components

Common services

N/A