Asset listing: BPEL approach

Creating a Solution Scenario involves the use of different assets. The detailed listing of the WebSphere® Telecom Content Pack assets that are used by the Incident and Problem Management Solution Scenario is provided here.

Process Models

This asset contains the process models required for implementation of the Incident and Problem Management process. This process also contains the business metrics required for monitoring the key performance indicators (KPI) for the Solution Scenario. The Process Model associated with the Incident and Problem Management Solution Scenario is listed here.

Process Flows

The Process Flows associated with the Incident and Problem Management Solution Scenario are listed here.

Intelligent Business Services

Process variations and conditions

The process variations and conditions associated with the Solution Scenario are listed here.

N/A

Business policies

The business policies associated with the Solution Scenario are listed here.

Based on the Product type the specific adapter will be invoked (DA component will be used), for example if the Product type is DSL or VOIP, then the Maximo® Adapter is called.

End-point selection policies

The end-point selection policies associated with the Solution Scenario are listed here.

N/A

Vocabulary concepts

Business concepts

The business concepts associated with the Solution Scenario are listed here.

Roles

The roles associated with the Solution Scenario are listed here.

Channels

The channels associated with the Solution Scenario are listed here.

Service Models

Service interfaces

The Service interfaces associated with the Solution Scenario are listed here.

Table 1. Service Interface and port listing
Interface Name Port Type
Modify Trouble Ticket ModifyTroubleTicketPT
Execute Resource Diagnostic ExecuteResourceDiagnosticTestPT
Link Trouble Ticket LinkTroubleTicketPT
Submit Trouble Ticket SubmitTroubleTicketPT
Find Trouble Ticket FindTroubleTicketPT
Close Trouble Ticket CloseTroubleTicketPT
Submit Trouble Ticket SubmitTroubleTicketPT
Assign Trouble Ticket AssignTroubleTicketPT
Resolve Trouble Ticket ResolveTroubleTicketPT
Close Trouble Ticket CloseTroubleTicketPT