This asset contains the process models required for implementation of the Incident and Problem Management process. This process also contains the business metrics required for monitoring the key performance indicators (KPI) for the Solution Scenario. The Process Model associated with the Incident and Problem Management Solution Scenario is listed here.
Process Flows
The Process Flows associated with the Incident and Problem Management Solution Scenario are listed here.
Process variations and conditions
The process variations and conditions associated with the Solution Scenario are listed here.
N/A
Business policies
The business policies associated with the Solution Scenario are listed here.
Based on the Product type the specific adapter will be invoked (DA component will be used), for example if the Product type is DSL or VOIP, then the Maximo® Adapter is called.
End-point selection policies
The end-point selection policies associated with the Solution Scenario are listed here.
N/A
Business concepts
The business concepts associated with the Solution Scenario are listed here.
Roles
The roles associated with the Solution Scenario are listed here.
Channels
The channels associated with the Solution Scenario are listed here.
Service interfaces
The Service interfaces associated with the Solution Scenario are listed here.
Interface Name | Port Type |
---|---|
Modify Trouble Ticket | ModifyTroubleTicketPT |
Execute Resource Diagnostic | ExecuteResourceDiagnosticTestPT |
Link Trouble Ticket | LinkTroubleTicketPT |
Submit Trouble Ticket | SubmitTroubleTicketPT |
Find Trouble Ticket | FindTroubleTicketPT |
Close Trouble Ticket | CloseTroubleTicketPT |
Submit Trouble Ticket | SubmitTroubleTicketPT |
Assign Trouble Ticket | AssignTroubleTicketPT |
Resolve Trouble Ticket | ResolveTroubleTicketPT |
Close Trouble Ticket | CloseTroubleTicketPT |