MustGather: Read first for WebSphere Application Server for z/OS
 Technote (FAQ)
 
Problem
MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). These documents are located on the eSupport site and contain specific instructions about what documentation to gather for specific problems. You can find MustGather documents by searching on the word MustGather on the eSupport Web page:

http://www.ibm.com/software/webservers/appserv/zos_os390/support/

Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:

  1. Symptoms match known problems (rediscovery).

  2. There is a non-defect problem that can be identified and resolved.

  3. There is a defect that identifies a workaround to reduce severity.

  4. Locating root cause can speed development of a code fix.

 
Solution
Submitting Diagnostic Information to IBM™ Support

After a PMR is open, you can submit diagnostic MustGather data to IBM using one of the following methods:

  • FTP files to testcase.software.ibm.com if possible.
  • If FTP is not possible, use the email WASZOS@us.ibm.com
Manually gathering general information:
  • WebSphere® Application Server for z/OS® service Level Information
  • Do you have a temp fix or jar file applied?
  • SMEUI or administrative console (Adminconsole) level
  • AAT Level
  • Operating system Level OS/390 or z/OS level
  • DB2® level
  • JDBC™ level
  • WebSphere MQ level
  • What is your security product?
  • Do you have RSVSF support?

For a list available MustGathers for

MustGathers or the Component Description for z/OS
http://www.ibm.com/support/search.wss?rs=404&tc=SS7K4U&q=mustgatherdocument
http://www.ibm.com/support/docview.wss?rs=404&uid=swg21165548

If you need assistance with these questions, refer to:
Instructions for getting product service levels before calling IBM support.
 
Related information
Steps to Getting Support
Submitting Diagnostic Information
MustGather: Read first
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server PD tools (for example Log Analyzer) Multi-Platform 5.0, 5.0.x, 5.1, Version Independent Edition Independent
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server for z/OS > PD Tools(for example: Log Analyzer)
Operating system(s): z/OS
Software version: 5.1
Software edition:
Reference #: 1176043
IBM Group: Software Group
Modified date: Feb 15, 2006