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Problem |
MustGather documents aid in problem determination and save
time resolving Problem Management Records (PMRs). These documents are
located on the eSupport site and contain specific instructions about what
documentation to gather for specific problems. You can find MustGather
documents by searching on the word MustGather on the eSupport Web
page:
http://www.ibm.com/software/webservers/appserv/zos_os390/support/
Collecting MustGather data early, even before opening the PMR, helps IBM®
Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and
resolved.
- There is a defect that identifies a workaround to reduce
severity.
- Locating root cause can speed development of a code fix.
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Solution |
Submitting Diagnostic Information to IBM™ Support
After a PMR is open, you can submit diagnostic MustGather data to IBM
using one of the following methods:
- FTP files to testcase.software.ibm.com if possible.
- If FTP is not possible, use the email WASZOS@us.ibm.com
Manually gathering general information:
- WebSphere® Application Server for z/OS® service Level
Information
- Do you have a temp fix or jar file applied?
- SMEUI or administrative console (Adminconsole) level
- AAT Level
- Operating system Level OS/390 or z/OS level
- DB2® level
- JDBC™ level
- WebSphere MQ level
- What is your security product?
- Do you have RSVSF support?
For a list available MustGathers for
MustGathers or the Component Description for z/OS
http://www.ibm.com/support/search.wss?rs=404&tc=SS7K4U&q=mustgatherdocument
http://www.ibm.com/support/docview.wss?rs=404&uid=swg21165548
If you need assistance with these questions, refer to:
Instructions for getting product service levels before
calling IBM support. |
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Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Application Servers |
WebSphere Application Server |
PD tools (for example Log Analyzer) |
Multi-Platform |
5.0, 5.0.x, 5.1, Version Independent |
Edition Independent |
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