MustGather: Local Redirector Plug-in for V4.0.1
 Technote (FAQ)
 
Problem
MustGather for problems with WebSphere® Application Server Local Redirector Plug-in for V4.0.1 problems. Gathering the information before calling IBM™ support will help familiarize you with the troubleshooting process and save you time.
 
 
Solution
Local Redirector Plug-in specific MustGather Information:

If you experience Local Redirector Plug-in problems in version V4.0.1 and if you have not contacted IBM click: MustGather: Read first for WebSphere Application Server for z/OS


For WebSphere Application Server Local Redirector Plug-in problems that are
re-creatable, perform the following steps:

(1) Turn on -vv tracing in the HTTP Server

(2) If you are able to isolate the failing request (i.e., eliminate additional
request workload, add the following lines to your was.conf file:

appserver.loglevel=INFO
appserver.logdirectory=< some HFS path >
appserver.tracelevel=*=all=enabled
service.plugin.tracelevel=MOST
*NONE or ALL are also valid, ALL includes ICONV traces

If you unable to isolate the failing request, add the
previous lines but change the appserver.tracelevel=*=all=enabled
to appserver.tracelevel=*=debug=enabled.

(3) Restart your HTTP Server with your new trace settings, and
re-run your until your problematic scenario re-creates.

Then, send in the following documentation (preferably zipped as
an attachment):

(1) Configuration files: was.conf, httpd.conf, and httpd.envvars files
(2) The ncf.log file from the appserver.logdirectory specified.
(3) The corresponding JOBLOG containing the -vv tracing.

For those problems that are not re-creatable, send in the aforementioned
files as they exist on your system.

Follow instructions in this link for FTP information:

Submitting diagnostic information to IBM

For a listing of all technotes, downloads, and educational materials search the

WebSphere Application Serve for z/OS support site

 
Related information
Submitting Information to IBM Support

Steps to Getting Support

MustGather: Read first

 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server for z/OS > Plug-in
Operating system(s): z/OS
Software version: 4.0.1
Software edition:
Reference #: 1181795
IBM Group: Software Group
Modified date: Dec 28, 2004