MustGather: Enterprise Application Archives and Application Assembly Tool Problems for all releases of V4.0 and V5.0
 Technote (FAQ)
 
Problem
MustGather for problems with a WebSphere® Application Server enterprise application (EAR) file or with the Application Assembly Tool component. Gathering this information before calling IBM® support will help familiarize you with the troubleshooting process and save you time.
 
Solution
f you have already contacted support, continue on to the component's specific MustGather information. Otherwise, click: MustGather: Read First for all WebSphere Application Server Products.

Enterprise Application and Application Assembly Tool specific MustGather:

  1. Detailed explanation of at what point the problem is occurring (opening in AAT, code generation, installation into WebSphere Application Server, after installation, verification in AAT, etc)
  2. The complete file that is being opened/installed (.ear, .war, .jar).
  3. How was the file created/developed (VisualAge® for Java™ if so which version, WSAD, AAT, ANT, etc)
  4. If the customer is having problems with an ear file, is the problem with one of the modules within the ear file or does the problem occur once they are packaged into the ear.
  5. Have customer run verify on the module (ear, war, ejb, client) in the AAT by hitting the verify button. This, among other things, will verify that the module is up to J2EE standard. If errors occur capture in a screen shot or cut and paste into a text document.
  6. If the ear is having a problem after being installed, what are the classloader settings? refer to one of the following:
  7. Has this application ever been installed and worked on WebSphere previously? if so what version?
  8. Are there any error messages?
Note: There is NO logging for the AAT besides that printed to the screen in the message field of the code generation window or in pop up error messages. Gather these messages thru screen shots or cut and paste into a text document.

Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the component, search the WebSphere Application Server support site.

 
Related information
WAS 4.0 Infocenter
Redbook: V4.0 Advanced Edition Handbook
J2EE reference
 
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Deploy (for example: AAT or ANT or EAR/WAR/JAR)
Operating system(s): Windows
Software version: 5.0
Software edition:
Reference #: 1046043
IBM Group: Software Group
Modified date: Mar 27, 2006