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Problem |
MustGather for problems with the WebSphere® Application
Server (all versions) Install component. Gathering this information before
calling IBM® support helps familiarize you with the troubleshooting
process and saves you time. |
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Solution |
If you already contacted support, continue to the
component-specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
Install specific MustGather information
Verify that all installation
prerequisites have been met for the version and fix pack level of
WebSphere Application Server that you are installing.
During your installation of WebSphere Application Server, a log file is
created which identifies the steps used to perform the installation, and
any problems encountered during this process. Use the appropriate section
below to identify the location of these install log files, so that
they can be provided to the support team and someone can assist you with
the problem analysis, identification, and resolution.
Note: References below to install_root are used to
indicate your base installation directory into which WebSphere Application
Server is installed. For example:
- UNIX®: /usr/WebSphere/AppServer
- Windows®: c:\Program
Files\WebSphere\AppServer
WebSphere Application Server V3.5 (all releases):
- WebSphere Application Server base installation log file:
- UNIX: /tmp/wsas.install.log
- Windows: install_root/
logs/wssetup.log
- WebSphere Application Server fix pack install problems:
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install_root/logs/was35_ptf_*.log
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install_root/logs/jdk_ptf_*.log
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install_root/logs/ihs_ptf_*.log
Note: The asterisk (*) is the fix pack level
- In addition to the installation log files, provide the
following files:
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install_root/logs/activity.log
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install_root/logs/native.log
- install_root/logs/stderr
- install_root/logs/stdout
- install_root/logs/tracefile
- install_root/bin/admin.config
- Follow instructions to send
diagnostic information to IBM support.
WebSphere Application Server V4.0 (all releases):
- WebSphere Application Server base installation log file:
- UNIX: /tmp/wsas.install.log
- Windows:
install_root/logs/wssetup.log
- WebSphere fix pack install problems:
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install_root/logs/was40_ptf_*.log
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install_root/logs/jdk_ptf_*.log
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install_root/logs/ihs_ptf_*.log
Note: The asterisk (*) is the fix pack level
- In addition to the installation log files, provide the
following files:
-
install_root/logs/activity.log
-
install_root/logs/native.log
- install_root/logs/stderr
- install_root/logs/stdout
- install_root/logs/tracefile
- install_root/config/plugin-cfg.xml
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install_root/properties/com/ibm/websphere/product.xml
- install_root/bin/admin.config
- Follow instructions to send
diagnostic information to IBM support.
WebSphere Application Server V5.0 (all releases)
WebSphere Application Server V5.1 (all releases)
For a listing of all technotes, downloads, and educational materials
specific to the Install component, search the WebSphere
Application Server support site. |
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