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Problem |
MustGather for problems with the WebSphere® Application
Server Database Connections/Connection Pooling component for all releases
of V4.0, V5.0 and V6.0. Gathering this information before calling IBM
support will help familiarize you with the troubleshooting process and
save you time. |
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Solution |
If you have already contacted support, continue on to the
component-specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
Database Connections or Connection Pooling specific MustGather
information
The following additional documentation must be provided when submitting
Database Connections/Connection Pooling PMRs:
- WebSphere Application Server version and platform.
- List of all interim fixes applied or collect the following files:
- The product.xml file for WebSphere Application
Server V4 located in the following directory:
install_root/properties/com/ibm/websphere |
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- The event.history file for WebSphere Application
Server V5 located in the following directory:
install_root/properties/version/history |
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- Name and exact version of the JDBC Driver (for example: Oracle Thin
JDBC Driver version 9.2.0.4.0)
- The stderr and stdout log files from the Application
Server.
- For releases of WebSphere Application Server V4.0:
- For releases of WebSphere Application Server V5:
install_root/logs/server1 |
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- The activity.log file located in the following directory:
- What is the database error code (if any) (for example: SQL0129E,
ORA-01000)?
Have you checked the database documentation for the error description and
performed the recommended action accordingly?
- What is the exception?
- If using DB2®, run the db2level command (on both client and
server) and collect the output.
- Follow instructions to send
diagnostic information to IBM support.
For Connection Pooling Problems
- Does the application use a WebSphere data source?
- Name of the data source that has the problem.
- XMLConfig export for WebSphere Application Server V4.
- The variables.xml and resources.xml files for
WebSphere Application Server V5 and V6.
- In WebSphere Application Server V5, they are located in:
- In WebSphere Application Server V6, they are located in:
install_root/profiles/profile_name/config |
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- Detailed description of application topology and the problem scenario
when it occurs.
- Have you tried the same functionality using the JDBC Driver directly?
If yes, does the problem occur?
- For WebSphere Application Server V5 and V6, does the application use
the WebSphere Application Server V4 or V5 data source?
- Follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to the Database Connections/Connection Pooling component, search
the WebSphere Application Server support site. |
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