Are you having a problem with
security, the OLT/DD tool, ORB, JNDI, or Web services?
No, next
question
back
to top |
Problems occur when security is
disabled.
No,
next problem |
Security |
Error messages:
- JSAS, SECG, SECJ, WSEC
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education Assistant
- Known problems (technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Email or FTP
ESR |
Java Security (JSSE/JCE) |
Error messages:
- SECJ, WSEC
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes) |
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documents. |
Problems occur when running the OLT/DD
graphical user interface tool.
No,
next problem |
Object Level Trace/ Distributed
Debugger |
Troubleshooting tips:
- V5.1
Search:
- Known
problems (technotes)
- Updates
(fixes, patches, etc.) |
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documents. |
Problems encountered when managing
distributed objects (for example: EJB).
No,
next problem |
Object Request Broker |
Error messages:
- JSSL, ORBX
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
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documents. |
Problems with the lookup facility for
objects like enterprise beans.
No,
next problem |
JNDI/Naming |
Error messages:
- NMSV
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
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documents. |
Problems encountered when using:
|
Web services |
Error messages:
- SOAP, WSWS, WSIF
Troubleshooting tips:
- Web services: V6.0
- Web services security: V5.1, V6.0
- WSIF: V5.1, V6.0
- UDDI, Web service, and SOAP: V5.1,
V6.0
- UDDI Registry: V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
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documents. |
Are you having problems with
WebSphere Edge Server, Edge Components, a Web server, or plug-ins?
No, next
question
back
to top |
Problems regarding:
- WebSphere Edge Server
- eND
- Network Dispatcher
- Load Balancer
- Proxy Server
No,
next problem |
Edge Component |
Troubleshooting tips:
- Load Balancer: V5.1
- Caching Proxy: V5.1
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.)
Support site:
- WebSphere Edge
Server |
Find MustGather
documents. |
Email or FTP
ESR |
Problems with your Web server.
For non-IBM Web server specific configuration issues, go to the Web
server vendor. For example:
- Sun® for iPlanet and Sun ONE
- Microsoft® for IIS
- Lotus® for Domino
No,
next problem |
IBM HTTP Server |
Troubleshooting tips:
- IBM HTTP Server: V2.0.47
- Problems installing or starting: V5.1,
V6.0
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.)
Support site:
- IBM HTTP Server |
Find MustGather
documents. |
Plug-in failures, including OSE remote,
HTTP Remote, and plugin-cfg.xml.
|
Plug-in |
Error messages:
- PLGC
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education Assistant
- Known problems (technotes)
- Updates (fixes, patches, etc.) |
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documents. |
Are you having problems with
installation, migration, an application client, PMI, or performance and PD
tools?
No, next
question
back
to top |
Problems occur during the
installation of WebSphere Application Server.
No,
next problem |
Install |
Error messages:
- INST, IVTL, WUPD
Documentation:
- Prerequisites
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education Assistant
- Known problems (technotes)
- Updates (fixes, patches,
etc.)
|
Find MustGather
documents. |
Email or FTP
ESR |
Plug-in (remote) install |
Documentation:
- Prerequisites
Troubleshooting tips:
- V5.1,
V6.0
Search:
- IBM
Education Assistant
- Known problems
(technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
Problems with one of the following
application clients:
- J2EE Application client
- Applet client
- ActiveX to EJB Bridge client
- Plugable Application client
- Enterprise client
- CORBA C++ client
- launchClient runtime errors
No,
next problem |
Application Client |
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems
(technotes) |
Find MustGather
documents. |
Problems with the Performance Monitoring
Infrastructure (PMI) or Performance Tools:
- Tivoli Performance Viewer/ Resource Analyzer
- Log Analyzer
- Performance Advisors
No,
next problem |
PMI/Performance Tools |
Error messages:
- PMON, PMRM
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
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documents. |
Problems running problem determination
stand-alone tools (for example: Log Analyzer).
No,
next problem |
PD Tools |
Troubleshooting tools:
- V5.1, V6.0
Search:
- IBM Education Assistant
- Known problems
(technotes) |
Find MustGather
documents. |
Problems when migrating from one release of
WebSphere Application Server to another.
|
Migration |
Error messages:
- MIGR
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Are you having problems with
starting, stopping, deploying, administering, managing workload, or with
programs or classes not being found?
No, next
question
back
to top |
Problems regarding:
- Deployment Manager start and stop issues.
- Application Server startup problems.
- Administrative Server startup problems.
- Nanny problems.
- Node Agent and deployment manager discovery problems.
- addnode, syncnode, removenode, and so forth.
- Repository Configuration corruption
No,
next problem |
System Management/Repository |
Error messages:
- ADML, ADMN, ADMR, ADMS, ADMU
Troubleshooting tips:
- V5.1,
V6.0
Search:
- IBM
Education Assistant
- Known
problems (technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
Email or FTP
ESR |
Problems regarding:
- Application Assembly Tool (AAT)
- EARexpander
- ANT
- Install of EAR/WAR/JAR files.
No,
next problem |
Deploy |
Error messages:
- ADMA, WUDU
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education Assistant
- Known problems (technotes)
- Updates (fixes, patches, etc.) |
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documents. |
Receiving the following errors:
- NoClassDefFound
- ClassNotFound
- ClassCastException
- FileNotFound
No,
next problem |
Classloader |
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Problems regarding:
- XMLConfig
- Administrative Console
- wscp
- wsadmin failures
No,
next problem |
Administrative Console |
Error messages:
- ADMU, ADMC, ADMA
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
Administrative Scripting Tools |
Error messages:
- WSCP, ADMA
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM
Education Assistant
- Known
problems (technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
Problems specific to workload management
using service classes, applenvs or WLM problems that occur in runtime.
|
Workload Management |
Error messages:
- WWLM
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Are you having a problem with
JSPs, Servlets, Performance (Hang, Crash, High CPU, OutOfMemory),
HttpSessions, or internationalization/ encoding?
No, next
question
back
to top |
Programming issues with JSPs.
No,
next problem |
JSP |
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems (technotes)
- Updates (fixes, patches, etc.) |
Find MustGather documents. |
Email or FTP
ESR |
JDK problems:
- Core dump of Java process.
- Unable to get thread dump, heapdump, core, dbxtrace,
pstack, and so forth.
No,
next problem |
Java SDK |
Search:
- Known problems (technotes)
- Updates (fixes, patches, etc.) |
Find MustGather documents. |
Crash |
Search:
- Known problems
(technotes) |
Find MustGather
documents. |
Receiving the following errors:
- java.lang.OutOfMemory
- UnsatisfiedLink
- Too Many Open Files
- Hangs or high CPU utilization
No,
next problem |
Out of Memory |
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Hangs/Performance Degradation |
Troubleshooting tips:
- V6.0
Search:
- IBM
Education Assistant
- Known
problems (technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
100% CPU Usage |
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Problems occur during the use of the HTTP
Transport (internal Web server) as bypass of plug-in.
No,
next problem |
HTTP Transport |
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Problems when configuring or running
dynamic cache or data replication services (DRS).
No,
next problem |
Dynamic Cache |
Error messages:
- DRSW, DYNA
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Problems or errors maintaining HttpSessions
(for example: loss of session data or problems with HttpSession failover).
No,
next problem |
Sessions and Session Management |
Error messages:
- SESN
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known
problems (technotes)
- Updates
(fixes, patches, etc.) |
Find MustGather
documents. |
Internationalization/ encoding
configuration and code problems.
No,
next problem |
Double Byte Character Set (DBCS) |
Search:
- Known
problems (technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
 |
Servlet Engine/Web Container |
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known
problems (technotes)
- Updates (fixes,
patches, etc.) |
Find MustGather
documents. |
Are you having problems with
data access, messaging, transactions, or EJB applications?
No,
back to top |
Problems with connection
protocols such as JDBC, JMS, JTA.
Note: Database specific configuration issues go to the database
vendor. For example:
No,
next problem |
DB Connections/ Connection Pooling |
Troubleshooting tips:
- JDBC: V5.1, V6.0
- DB2: V5.1, V6.0
- Sybase: V5.1, V6.0
Search:
- IBM
Education Assistant
- Known
problems (technotes)
- Updates
(fixes, patches, etc.) |
Find MustGather
documents. |
Email or FTP
ESR
|
Java Message Service (JMS) |
Error Messages:
- WMSG, MSGS
Troubleshooting tips:
- V5.1, V6.0
Search:
- IBM
Education Assistant
- Known problems (technotes)
- Updates (fixes, patches, etc.) |
Find MustGather
documents. |
Problems connecting to a working database
(for example: data sources).
No,
next problem |
Java 2 Connectivity (J2C) |
Error messages:
- J2CA
Troubleshooting tips:
- JDBC: V5.1, V6.0
Search:
- Known problems (technotes)
- Updates (fixes, patches, etc.) |
Find MustGather
documents. |
Problems starting the EJB Container.
No,
next problem |
EJB Container |
Error messages:
- BNDE, CNTR
Troubleshooting tips:
- V5.1,
V6.0
Search:
- IBM Education
Assistant
- Known problems
(technotes)
- Updates (fixes, patches,
etc.) |
Find MustGather
documents. |
Problems with any internal facilities
needed by WebSphere components to coordinate resources that are involved
in transactional work. |
Java Transaction Service (JTS)
 |
Error messages:
- WTRN
Troubleshooting tips:
- V5.1, V6.0
Search:
- Known problems (technotes)
- Updates (fixes, patches, etc.)
 |
Find MustGather
documents.
 |