MustGather: HTTP Transport problems for V4.0, V5.0 and V5.1 releases
 Technote (FAQ)
 
Problem
MustGather for problems with the WebSphere® Application Server HTTP Transport component. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and saves you time.
 
Solution
If you already contacted support, continue to the component's specific MustGather information. Otherwise, click MustGather: Read first for all WebSphere Application Server products.

HTTP Transport specific MustGather:

The HTTP Transport component resides between the WebSphere Application Server Web server plug-in and the Web container. Requests made through the Web server plug-in, or directly to the Web containers HTTP transport, pass through the HTTP transport layer.

You can trace HTTP transport by enabling trace for the following component:

com.ibm.ws.http.HttpTransport.*=all=enabled

or this group:

HTTP_Transport=all=enabled

Provide the following files to IBM WebSphere support for debugging of the HTTP transport:

For releases of WebSphere Application Server V4.0

  1. HTTP transport trace.
  2. stderr and stdout files for the application server
  3. native.log(plug-in log file from the Web Server)
  4. XMLConfig full export

For releases of WebSphere Application Server V5.0
  1. HTTP transport trace.
  2. native_stdout,native_stderr,SystemErr,SystemOut for the application server
  3. <wasroot>/config/cells/cell_name/nodes/node_name/servers/server_name/Server.xml
  4. http_plugin.log(plug-in trace file)

Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the HTTP Transport component, search the WebSphere Application Server support site.

 
Related information
Ten Steps to Getting Support
 
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > HTTP Transport
Operating system(s): HP-UX
Software version: 4.0
Software edition:
Reference #: 1164625
IBM Group: Software Group
Modified date: Dec 8, 2004