MustGather: WebSphere Control Program (wscp) problems in V3.5 or V4.0
 Technote (FAQ)
 
Problem
MustGather for problems with the WebSphere® Application Server Administrative Scripting Tools component (for example: the wscp tool) for all releases of V3.5 or V4.0. Gathering this information before calling IBM® support helps familiarize you with the troubleshooting process and saves you time.
 
Solution
If you already contacted support, continue to the component-specific MustGather information. Otherwise, click MustGather: Read first for all WebSphere Application Server products.


WebSphere Control Program (wscp) specific MustGather information
For wscp problems, information is required from both your administrative server and client sides.
  1. Domain configuration information
    Gather the following files:
    1. The product.xml file, located in your install_root/properties/com/ibm/websphere directory.

    2. The admin.config file, located in your install_root/bin directory.

      Note: If it is a stand-alone or remote wscp client, your client side product.xml file must be gathered.

  2. Administrative server and client traces
    Both of the following traces must be configured prior to running the test to recreate your problem with wscp.
    • Administrative Server
      This trace must be enabled on the node where your wscp client is going to run.
      1. Edit the admin.config file, located in your install_root/bin directory. Ensure the following two lines appear as shown:

        com.ibm.ejs.sm.adminServer.traceString=com.ibm.ejs.sm.*=all=enabled
        com.ibm.ejs.sm.adminServer.traceOutput=
        install_root/logs/admin.trace

      2. Exit and save.
      3. Stop the administrative server.
      4. Empty out the install_root/logs directory.
      5. Start the administrative server.

    • Client side
      To set up your trace, see the following technote:
      Tracing WSCP in WebSphere Application Server.

  3. Follow instructions to send diagnostic information to IBM support.


For a listing of all technotes, downloads, and educational materials specific to the Administrative Scripting Tools component, search the WebSphere Application Server support site.
 
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
 
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Administrative Scripting Tools (for example: wsadmin or ANT)
Operating system(s): HP-UX
Software version: 4.0.7
Software edition:
Reference #: 1141473
IBM Group: Software Group
Modified date: Dec 16, 2004