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Problem |
MustGather for problems with a WebSphere® Application
Server crash on the Solaris™ platform. Gathering this information before
calling IBM support will help familiarize you with the troubleshooting
process and save you time. |
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Solution |
This document lists what is needed to begin
troubleshooting an Application Server crash on Sun® Microsystems Solaris
platform.
If you have already contacted support, continue on to the component's
specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
Crash on Solaris specific MustGather information
- Important: Before executing any of the following instructions,
make a backup copy of the core file. Perform the following for each core
file (the core file will be in the working directory, which is
/opt/WebSphere/AppServer/bin by default).
- If you are running Solaris 8 or above, enter the following from a
command-line:
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/usr/proc/bin/pstack [core]
>pstack.out
/usr/proc/bin/pmap [core] >pmap.out
/usr/proc/bin/pldd [core] >pldd.out |
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Where: |
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[core] |
is the name of the core file |
pstack.out |
is changed for each core file |
pmap.out |
is changed for each core file |
pldd.out |
is changed for each core file |
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- In addition to the preceding information, capture the following:
- For V6.0 release:
- Include all of the files from the following directory:
install_root/profiles/profile_name/logs/server_name |
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- A copy of the server.xml file located in the
following directory:
install_root/profiles/profile_name/config/cells/
cell_name/nodes/node_name/servers/server_name |
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- For V5.0 and V5.1 releases:
- Include all of the files from the following directory:
install_root/logs/server_name |
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- A copy of the server.xml file located in the
following directory:
install_root/config/cells/cell_name/nodes/
node_name/servers/server_name |
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- For V3.5 and V4.0 releases:
- Include all of the files from the following directory:
- A copy of XMLExport for the server configuration.
- env > env.out
- ulimit -a > ulimit.out
- uname -a > uname.out
- showrev -p > showrev.out
- pkginfo -l > pkginfo.out
- /var/adm/messages
- All hs_err_pid*.log files
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Note: For all versions, if you have configured the
Application Server to write logs into a different location, send them
accordingly. |
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- Follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to the Crash component, search the WebSphere
Application Server support site. |
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