If you have already contacted support, continue on to the
component-specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
classloader specific MustGather information
- In the administrative client, select the Application Server in the
topology tree.
- Select the Services tab, then select Trace Service > Edit
properties.
- In the Trace Service window, specify the trace string:
com.ibm.ws.classloader.*=all=enabled
- Specify the output file with the fully_qualified _path.
- Click OK.
- Click Apply.
- Deploy the classloaderdump EAR file, attached in this document.
In the past, this EAR file did not work if Global Security was enabled.
Note: This EAR has been modified to work with Global Security
enabled.
- Regen the plugin if not accessing over servlet engine transport
port.
- Stop the Application Server.
- Start the Application Server.
- Recreate the problem.
- Specify URL in a browser: http://localhost/classloaderdump/dump or
http://localhost:9080/classloaderdump/dump
Note: substitute your hostname for localhost.
- Navigate down to the Web application module or EJB module that
experiences the problem.
- Click on showPaths.
- Save the output from the classloader dump.
- Send the following files:
- stderr and stdout for Application
Server
- tracefile
- admin.config
- output from classloaderdump (in html format)
- output from classloader trace
- EAR file that encounters the problem
- XMLConfig full export of the WebSphere Application Server
domain
- Follow instructions to send
diagnostic information to IBM support.
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