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Problem |
MustGather for problems with a WebSphere® Application
Server crash on the Linux® platform. Gathering this information before
calling IBM® support will help familiarize you with the troubleshooting
process and save you time. |
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Solution |
If you already contacted support, continue to the
component-specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
Crash on Linux specific MustGather information
- Make a backup copy of the core file.
- At the command line, run the following:
gdb -x gdb_commands.txt
[JAVA_PATH] [CORE_PATH]
> gdbtrace_out.txt |
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Where: |
[JAVA_PATH] |
is /opt/WebSphere/AppServer/java/jre/bin/exe/java |
[CORE_PATH] |
is the path/filename for the core file |
gdb_commands.txt |
is attached to this document |
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- Execute the following command from the
install_root/java/jre/bin directory:
jextract -o core.sdff
[CORE_PATH] |
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Where: |
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core.sdff |
is the output file |
[CORE_PATH] |
is the path/filename for the core file |
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- Collect
the following files:
- For all releases:
- Any javacore*.txt files produced
- gdbtrace_out.txt
- core.sdff
- /var/log/messages
- For all releases of V6.0:
- All files in the following directory:
install_root/profiles/profile_name/logs/server_name |
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Note: If you have configured the application
server to write the logs into a different location, send them
accordingly. |
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- The server.xml file located in the following
directory:
install_root/profiles/profile_name/config/cells/
cell_name/nodes/node_name/servers/server_name |
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- For all releases of V5.0 and V5.1:
- Include all of the files from the following directory:
install_root/logs/server_name |
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Note: Include the Application Server
stderr and stdout files, if they are located in a
different directory. |
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- The server.xml file located in the following
directory:
install_root/config/cell/cell_name/nodes/
node_name/servers/server_name |
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- For all releases of V3.5 and V4.0:
- Include all of the files from the following directory:
install_root/logs |
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Note: Include the Application Server
stderr and stdout files, if they are located in a
different directory. |
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- XMLConfig full export.
- Follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to the Crash component, search the WebSphere
Application Server support site. |
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