MustGather: Administrative console problems for V4.0
 Technote (FAQ)
 
Problem
MustGather for administrative console problems in releases of WebSphere® Application Server V4.0. Gathering this information before calling IBM® support helps familiarize you with the troubleshooting process and saves you time.
 
Solution
If you have already contacted support, continue to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.


Administrative Console specific MustGather information
  • For all release of V4.0 Advanced Edition:
  1. Verify if the console is local or remote.
    1. If the console is remote, verify that the remote console can be loaded locally.

    2. If the console cannot be loaded locally, you will not be able to connect remotely.

  2. If the console runs locally but not remotely, perform the following before performing a trace:
    1. Can you resolve the hostname and IP address from the remote machine?
      1. If you use DNS to resolve server names, run the following command from a command window:

        nslookup hostname

        This command returns the following information:

        Server DNS Server Fully Qualified Domain Name (FQN)
        Address DNS Server IP Address
        Name Hostname Fully Qualified Domain Name
        Address Hostname IP Address

      2. If the server is not registered or is misconfigured in DNS you get the following response:

        DNS Server cannot resolve the hostname.

        Consult with your network administrator to ensure that the hostname is resolved by DNS or host files.

    2. If the preceding step is successful, verify that the client and server are running the same version of WebSphere Application server and the same Java™ SDK levels.

      If the server is running V4.0.4, the client must also be at V4.0.4.

      To verify that client and server are at the same JDK levels, perform the following command in the install_root/java/bin directory:

      java -fullversion

      Both client and server should be running the same level of the JDK.

  3. After verifying steps 1 and 2, if the administrative console still does not load, gather the following traces:
    1. Administrative server trace:
      1. Edit the install_root/bin/admin.config file and uncomment the following two lines:

        com.ibm.ejs.sm.adminServer.traceOutput=logs_dir/admin.trace
        com.ibm.ejs.sm.adminServer.traceString=com.ibm.ejs.sm.*=all=enabled

      2. Save the admin.config file, then recycle the administrative server.

      3. To ensure that logs are from the current test only, delete or backup the /logs directory per your policies.

    2. Administrative client trace:

      When running the adminclient run it in debug mode:

      adminclient debug hostname > adminclienttrace.txt 2>&1

      Note: For UNIX® platforms, use a dollar sign ( $ ) instead of an ampersand ( & ).The 2>&1 or the 2>$1 means that the output of STDERR (file handle 2) is redirected to the same place as STDOUT (file handle 1). So by issuing the command >outputfile 2>&1, both the STDOUT and STDERR output is redirected to the same file.

    Note: If you modify the bootstrap port for the administrative server from the default value of 900, you must also specify the port number after the hostname in the preceding command.

    Along with preceding generated logs to analyze the console problem, send the entire logs from the install_root/logs directory, product.xml file and admin.config file.

  4. Follow instructions to send diagnostic information to IBM support.


For a listing of all technotes, downloads, and educational materials specific to the Administrative Console component, search the WebSphere Application Server support site.
 
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
 
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Administrative Console (all non-scripting)
Operating system(s): Windows
Software version: 4.0
Software edition:
Reference #: 1141523
IBM Group: Software Group
Modified date: Mar 27, 2006