Troubleshooting

Troubleshooting tools have been collected together for ease of use when attempting to debug an issue.

Before you begin

You must be assigned the Appliance administration permission to perform these steps.

About this task

The steps to troubleshoot an issue are different for each problem. To help make relevant information available to you as quickly as possible, the log files and other tools for troubleshooting problems have been consolidated together for convenience. Use the following steps to help troubleshoot the issue you are experiencing. Not all steps are relevant for every problem.
  • Troubleshooting and support for WebSphere DataPower XC10 Appliance
    To isolate and resolve problems with your IBM products, you can use the troubleshooting and support information. This information contains instructions for using the problem-determination resources that are provided with your IBM products, including WebSphere® DataPower® XC10 Appliance.
  • Working with the WebSphere DataPower XC10 Appliance log files
    The log files associated with WebSphere DataPower XC10 Appliance are stored on the appliance. The viewable logs can be viewed directly from the appliance using the user interface or they can be downloaded to your local file system for review.
  • Downloading auditing data
    Audit activity is captured by the WebSphere DataPower XC10 Appliance. User activity for a set of auditable objects is preserved to ensure that adequate audit coverage is available.
  • Analyzing log and trace data
    You can use the log analysis tools to analyze how your runtime is performing and solve problems that occur in the environment.
  • Monitoring the hardware temperatures
    Temperature sensors constantly measure the temperature of various internal components of the appliance. These temperatures can conveniently be monitored on a single panel by using the user interface.
  • Monitoring your Ethernet interface status details with a serial connection
    If network trouble is encountered on your IBM® WebSphere DataPower XC10 Appliance, then you can view additional details about the activity and status of your Ethernet interfaces. This topic explains how to view these details with a serial connection with the appliance, but these details are also available in the user interface.
  • Verifying outbound connections from the appliance
    Using the outbound connection function, you can confirm a network address is reachable from the appliance.
  • Using the command line interface to run operations on your appliance
    You can run commands to restart the appliance hardware, reset the appliance to its original factory settings, or shut down the appliance.
  • Troubleshooting cache integration
    Use this information to troubleshoot issues with your cache integration configuration, including HTTP session and dynamic cache configurations.
  • Troubleshooting installation
    Use this information to troubleshoot issues with your installation and updates.
  • Troubleshooting administration
    Use the following information to troubleshoot administration, including starting and stopping servers, using the xscmd utility, and so on.
  • Release notes
    Links are provided to the product support Web site, to product documentation, and to last minute updates, limitations, and known problems for the product.
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