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Defining service policy rules
Service policy rules define the service policy goal to use for a single piece of incoming work. This is done by associating a transaction class with a Boolean expression. Each transaction class is associated with exactly one service policy goal. The Boolean expression can be customized to match any specific piece of work.
Before you begin
Define a service policy to categorize and prioritize work requests. See the topic on defining a service policy for more information.
About this task
Procedure
- Select OK. . Click
- From the Service policies tab, expand the work request type and the work class for which you want to create a rule, and click .
- Select the type of rule, such as Group ID This displays the rule builder panel. Continue to build a rule, specify the transaction class, or click OK
- Click the new rule to set its operators. A predefined set of operators displays for the type of rule condition that is selected.
- Select the operator that you want to use and enter the appropriate information in the provided field. For example, you can classify incoming requests for the StockTradeWork work class by a group ID to use a different transaction class.
- Select the (=) operator and type HTTP in the provided field, to provide a different transaction class for HTTP requests.