WebSphere® Application Server includes a
number of troubleshooting tools that are designed to help you isolate
the source of problems. Many of these tools are designed to generate
information to be used by IBM® Support, and their output might
not be understandable by the customer.
About this task
This section only discusses tools that are bundled with
the WebSphere Application Server product. A
wide range of tools which address a variety of problems is available
from the WebSphere Application Server Technical
Support website.
Procedure
- Select the appropriate tool for the task. For
more information on the capacities of the supplied troubleshooting
tools, see the relevant articles in this section.
- Run the tool as described in the relevant article.
- Contact IBM Support for assistance in deciphering
the output of the tool. For current information available from IBM Support
on known problems and their resolution, see the IBM Support page. IBM Support
has documents that can save you time gathering information needed
to resolve this problem. For the last minute updates, limitations,
and known problems, see the release notes. Before opening a PMR, see
the Must gather page.
- Use the IBM Support Assistant to help find and use various IBM Support
resources, such as updated documentation and problem determination
tools.