About this task
Step 12 towards the goal:
Setting up and using the communications enabled application samples
- To complete this set of tasks, you must know the WC_defaulthost
port of the application server that is running the PlantsByWebSphereAjax
application.
To view the port numbers assigned to a given server,
first visit the following WebSphere Application Server administrative
console page: , where servername is the name of
the application server; for example: server1. Then display the Ports
table that is located in the Communications category of settings.
- Before testing customer service interactions, you must verify
that the ClickToCall widget is configured appropriately for your environment.
First open the contactus.html file that is located in the following
directory: profile_root
/installedApps/<cellName>/PlantsByWebSphereAjax.ear/PlantsByWebSphere.war.
Next,
within contactus.html, locate the widgetNumber attribute (widgetNumber="sip:CSR@localhost").
If necessary, replace CSR@localhost with the SIP
number (address) to be contacted when a click-to-call request is initiated.
SIP phone numbers must be specified in the format sip:userName@hostName, where hostName is
the host name or IP address of the IP PBX.
For more information about the sample application, see the supporting
documentation that is provided in the PlantsByWebSphere directory
of the CEA samples package that you can download from the
WebSphere Application Server
Samples page.