You can use logs and trace, auditing data, hardware data,
and release notes to help troubleshoot issues that you encounter in
your environment.
Troubleshooting and support for WebSphere DataPower XC10 Appliance
To
isolate and resolve problems with your IBM products, you can use the troubleshooting
and support information. This information contains instructions for
using the problem-determination resources that are provided with your IBM products, including WebSphere® DataPower® XC10 Appliance.
Working with the WebSphere DataPower XC10 Appliance log files
The log files that are associated with WebSphere DataPower XC10 Appliance are
stored on the appliance. The viewable logs can be viewed directly
from the appliance with the user interface or
they can be downloaded to your local file system for review.
Downloading auditing data
Audit activity is captured by the WebSphere DataPower XC10 Appliance.
User activity for a set of auditable objects is preserved to ensure
that adequate audit coverage is available.
Analyzing log and trace data
You can use the log analysis tools to
analyze how your runtime environment is performing and solve problems
that occur in the environment.
Monitoring the hardware temperatures
Temperature sensors constantly measure the temperature
of various internal components of the appliance. These temperatures
can conveniently be monitored on a single panel by using the user interface.
Monitoring your Ethernet interface status details with a serial connection
If network trouble is encountered on your IBM® WebSphere DataPower XC10 Appliance,
then you can view additional details about the activity and status
of your Ethernet interfaces. This topic explains how to view these
details with a serial connection with the appliance, but these details
are also available in the user interface.
Troubleshooting deadlocks
The following sections describe some of the most common
deadlock scenarios and suggestions on how to avoid them.
Troubleshooting lock timeout exceptions for a multi-partition transaction
The scenario that is described
is an example of a multi-partition transaction that is causing a lock
timeout exception. Depending on the state of the transaction, the
solutions illustrate how you can manually resolve this problem.
Troubleshooting cache integration
Use this information to troubleshoot issues with your cache
integration configuration, including HTTP session and dynamic cache
configurations.
Troubleshooting administration
Use the following information to troubleshoot administration,
including starting and stopping servers, using the xscmd utility,
and so on.
Release notes
Links are provided to the product support Web site, to
product documentation, and to last minute updates, limitations, and
known problems for the product.