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Troubleshooting and support

If you encounter problems, see the following information about how to troubleshoot a problem with your IBM® software.

About this task

Two different tools are included on your IBM WebSphere® Application Server Hypervisor Edition virtual images to assist with problem determination. The IBM Support Assistant Lite for WebSphere Application Server (ISA Lite) tool and the was_mustgather.sh script help automate the data collection process for you when troubleshooting a potential issue.

Procedure

  1. Use ISA Lite as an aid for troubleshooting problems associated with your WebSphere Application Server environment.

    The ISA Lite tool focuses on the automatic collection of problem data and provides some root cause symptom analysis for the various categories of problems encountered. The tool automates the most frequently use data collection scenarios. For information about installing and using the IBM Support Assistant Lite for WebSphere Application Server tool, see the Quick Start Guide for the tool, available in the /opt/IBM/WebSphere/AppServer/ISA/ISALite/doc. See the IBM Support Assistant website for more information about ISA Lite.

  2. Use the was_mustgather.sh script to gather the additional information
    In addition to using the IBM Support Assistant Lite for WebSphere Application Server tool, IBM WebSphere Application Server Hypervisor Edition support teams can request the collection of additional documentation to assist with problem determination. The was_mustgather.sh script gathers this additional data. The script gathers information about the application server environment and the operating system and a compressed file is included in /tmp/was_mustgather.zip. To execute the script open a shell and run the was_mustgather.sh script using the following example:
    # /opt/IBM/WebSphere/AppServer/virtual/service/was_mustgather.sh

Results

After successful completion of these steps, you will have gathered the diagnostic information needed to troubleshoot the issue you are experiencing.




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Last updatedLast updated: Sep 20, 2011 1:27:29 AM CDT
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