If you have
completed the preceding steps and still cannot
resolve the problem, contact your IBM® software
support representative. On distributed
platforms, you can use the collector tool (collector.bat or collector.sh
located in the bin directory) to gather trace information and other
configuration information for the support team to diagnose the problem.
The collector tool gathers dynamic cache service files and packages
them into a JAR file. The IBM representative can specify when
and where to send the JAR file.
The IBM representative
might ask you to complete a diagnostic trace. To enable tracing in
the administrative console, click Troubleshooting >
Logs and trace > server_name > Diagnostic
trace and specify Enable trace with the following
specification. The IBM representative
can tell you what trace specification to enter. Note that dynamic
cache trace files can become large in a short period of time; you
can limit the size of the trace file by starting the trace, immediately
recreating the problem, and immediately stopping the trace.
For
current information available from IBM Support
on known problems and their resolution, see the IBM Support
page.
For technical support on dynamic cache service, see the IBM Support
page.