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Verify that the telephony system is functioning correctly.

Map Step 11 towards the goal: Setting up and using the communications enabled application samples

Before you begin

Download, install, and configure the free X-Lite softphone.

Procedure

  1. Using the customer softphone, Express® Talk Basic, enter sip:CSR@hostname,where hostname is the host name or address of the application server that is running the sample IP PBX application; for example: sip:CSR@localhost.
  2. Click Dial.
  3. After the customer service representative softphone (X-Lite) rings, click the green Answer button (on the customer service representative softphone).
  4. After verifying that a connection is present, click the red Hang Up button on the customer phone or the End button on the customer service representative phone.

What to do next

Simulate customer service interactions to verify the setup and explore the basic features of the CEA widgets.

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Last updated: Feb 6, 2014 8:04:11 PM CST
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