Avoid trouble: You can specify a
Superuser
name on the CEA settings panel. The superuser corresponds
to a user, who is configured on the PBX, and has the ability to control
any phone that is configured on the PBX. Also, the superuser has the
ability to control multiple phones concurrently. This functionality,
however, is not supported on every PBX. The Cisco PBX requires that
you set a user name for each phone that you want to control. The
Superuser
name field on the CEA settings panel can only pass a single
user name; therefore, it can only control a single device. To control
multiple phones concurrently using the Cisco PBX, you must derive
the user name from the user credentials for this PBX. To accomplish
this task, ensure that the
Extract user name from request check
box is selected on the CEA settings panel.
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