Use the links provided in this topic to learn about troubleshooting and problem determination capabilities.
This topic provides an overview of new and changed features in troubleshooting tools and support.
This topic provides a place to start your search for troubleshooting information.
Depending on the type of problem you have, whether it be with your application, your server, or your tools, you might receive a message that indicates something is wrong. Always record the error message that you see. As simple as this sounds, error messages sometimes contain codes that might make more sense as you investigate your problem further. You might also receive multiple error messages that look similar but have subtle differences. By recording the details of each one, you can learn more about where your problem exists.
Narrow the scope of your problem by eliminating components that are not causing the problem. By using a process of elimination, you can simplify your problem and avoid wasting time in areas that are not culprits. Consult the information in this product and other available resources to help you with your elimination process.
See the information on troubleshooting and support to learn more about problem determination tools that are provided by the product.
To investigate if anyone else has experienced this problem or if there is a fix that you can download, search IBM Support portal for answers.