Run the IBM® Support
Assistant Data Collector to collect problem determination data from
your WebSphere® eXtreme Scale environment.
By using this tool, you can reduce the amount of time it takes to
reproduce a problem with the proper RAS tracing levels set, and reduce
the effort required to send the appropriate log information to IBM Support.
Before you begin
Before you run the tool, have the following system configuration
information ready to provide to the tool:
- File name for saving the collected data
- java_home directory
- wxs_home directory
- Working directory used by WebSphere eXtreme Scale
- Location of additional scripts files used to start servers
About this task
In previous releases of
WebSphere eXtreme Scale, the IBM Support Assistant Lite tool was used for
log gathering for problem determination. The IBM Support Assistant Lite tool continues to
be shipped with the product in the
wxs_home/isalite_wxs directory.
IBM Support Assistant Data
Collector is a more interactive tool that installs with Version 8.6
and later. IBM Support Assistant Data Collector improves ease of
use of collecting data by remembering various inputs, reducing repetitive
typing during console input. For more information, see
IBM Support Assistant Data Collector.
Procedure
- Start the tool. The tool runs in console mode by starting
the launch script from the command line. The script for
the tool is installed in the wxs_home/isalite_dc directory.
- Supply your system information to the tool. At
each step, the choices are presented as numbered lists and you input
the number of your selection and press the enter key. When input is
required, prompts are displayed at which you enter your response and
press the enter key. You can find collection details for each problem
type in their corresponding MustGather documents. You also can provide
the compressed file name and the directory location to which you want
to save your bundled information.
- Stop the collector tool by typing the quit option
in console mode.
Results
The following environment-related information is bundled in
a compressed file that you named for saving the data:
- Gather log files
- Gather eXtreme Scale version
information
- Gather Java™ version information
- Gather information about the wxs_home directory structure,
including what files are currently stored in various directories.
Actual files are not saved to the compressed file.
- Gather the scripts currently in bin directory.
What to do next
Contact IBM support and provide the compressed file that
you generated with the IBM Support
Assistant Data Collector. For more information, see
Contacting IBM Support.