This topic contains error messages that might result due
to I/O failures and provides solutions to help you troubleshoot these
problems.
The following messages appear due to read failures:
- Message: SSL0400I: I/O failed, RC <code>.
- Reason: The server received an error trying to read on the socket.
- Solution: Some errors are expected during normal processing, especially
a '406' error, which you can ignore. If you are unable to access the
server and receive these errors, report this problem to Service.
- Message :SSL0401E: I/O failed with invalid handle <handle>.
- Reason: An internal error has occurred.
- Solution: Report this problem to Service.
- Message: SSL0402E: I/O failed, the GSKit library is not available.
- Reason: A call to the GSKit function failed because the dynamic
link library unloaded (Windows® operating
systems only).
- Solution: Shut down the server and restart.
- Message: SSL0403E: I/O failed, internal error.
- Reason: The communication between client and the server failed
due to an error in the GSKit library.
- Solution: Retry connection from the client. If the error continues,
report the problem to Service.
- Message: SSL0404E: I/O failed, insufficient storage.
- Reason: The server could not allocate memory needed to complete
the operation.
- Solution: Take action to free up some additional memory. Try reducing
the number of threads or processes running, or increasing virtual
memory.
- Message:SSL0405E: I/O failed, SSL handle <handle> is
in an invalid state.
- Reason: The SSL state for the connection is invalid.
- Solution: Retry connection from the client. If the error continues,
report the problem to Service.
- Message:SSL0406E: I/O failed, cryptography error.
- Reason: A cryptography error occurred.
- Solution: None. If the problem continues, report it to Service.
- Message:SSL0407I: I/O failed, Error validating ASN fields in
certificate.
- Reason: The server was not able to validate one of the ASN fields
in the certificate.
- Solution: Try another certificate.
- Message:SSL0408E: I/O failed with invalid buffer size. Buffer <address>,
size <length>.
- Reason: The buffer size in the call to the read function is zero
or negative.
- Solution: None. Report this problem to Service.
- Message: SSL0409I: I/O error occured
- Reason: An unexpected network error occurred while reading or
writing data over an SSL connection, likely a client disconnecting.
- Solution: This is an informational message that does not indicate
any failure in delivering a response, therefore no solution is provided.
- Message: SSL0410I: Socket was closed
- Reason: An SSL client connection was closed by the client.
- Solution: This is an informational message that does not indicate
any failure in delivering a response, therefore a solution is not
provided.
Message: SSL0411E: Connection aborted
due to unexpected client renegotiation or other malformed SSL record <errorcode>
- Reason: An unexpected client renegotiation has been detected or
an incorrectly formatted SSL message has been received. Thus, the
SSL connection has been stopped.
- Solution: Check the client settings and retry connection between
the client and the server.