IBM
® Support Assistant V4.0 is released with
a host of new features and enhancements, making this version
the most comprehensive and flexible yet. Our one-stop-shop solution to research,
analyze and resolve software issues is now better than ever before, and you
can still download it at no charge.
IBM Support Assistant version 4.0 enhancements
include:
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Remote System Troubleshooting: Explore file systems, run automated
data collectors and troubleshooting tools, and view the system inventory on
remote systems.
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Activity-based Workflow: Choose from support-related activities,
or use the Guided Troubleshooter for step-by-step help with analysis and resolution.
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Case Management: Organize your troubleshooting data in "cases";
then export and share these cases with other problem analysts or with IBM Support.
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Improved Flexibility: Add your own search locations, control updates
by hosting your own update site, get the latest product news and updates.