This topic discusses problems that you can encounter when you attempt
to access the console.
What kind of problem are you having?
If you can bring up the browser page, but the administrative console behavior
is inconsistent, error prone, or unresponsive, try upgrading your browser.
Older browsers might not support all the features of the administrative console.
IBM
® Support has documents and tools that can
save you time gathering information needed to resolve problems as
described in
Troubleshooting help from IBM. Before opening
a problem report, see the Support page:
An Internal Server Error, Page cannot be found,
404, or similar error occurs trying to view the administrative console
Here
are some steps to try if you are unable to view the administrative console:
- Verify that the application server that supports
the administrative console is up and running. For a base configuration, the
administrative console is deployed by default on server1.
Before
viewing the administrative console, you must take one of the following actions:
- Run the startServer server1 command for the Windows® platform
from a command prompt in the install_dir\bindirectory,
or the ./startServer.sh server1 command for operating systems such
as AIX® or Linux®.
- Click the Start application server link from the first steps panel.
- Start WebSphere® Application
Server as a service or from the Start menu, if you are using a Windows operating
system.
- View the SystemOut.log file for the application server to verify
that the server that supports the administrative console started.
- Check the Web address you use to view the console. By default,
this address is http://server_name:9060/ibm/console,
where server_name is the host name.
- If you are browsing the administrative console
from a remote machine, try to eliminate connection, address and firewall issues
by pinging the server machine from a command prompt, using the server name
in the Web address.
- If
you have never been able to access the administrative console see the topic
on troubleshooting installation.
An Unable to process login. Check user ID and
password and try again. error occurs when trying to access the administrative
console page
This error indicates that security is enabled for WebSphere Application
Server, and that the user ID or password supplied is either not valid or
not authorized to access the console.
To access the console:
- If you are the administrator, use the ID defined as the security administrative
ID. This ID is stored in the WebSphere Application Server security.xml file.
- If
you are not the administrator, ask the administrator to enable your ID for the administrative console.
The directory paths in the administrative console
contain strange characters
Directory paths that are used for class
paths or resources specified in an assembly
tool, in configuration files, or elsewhere that contain strange characters
when they are viewed in the administrative console might result from the Java™ run
time interpreting a backslash (\) as a control character.
To resolve
this problem, modify Windows-style class paths by replacing occurrences of
single back slashes to two. For example, change c:\MyFiles\MyJsp.jsp to c:\\MyFiles\\MyJsp.jsp.