Setting up and using a Feature Pack for CEA demonstration environment

This topic describes how to set up a single server environment for exploring the computer-telephony integration and Web collaboration capabilities of the IBM® WebSphere® Application Server Version 7.0 Feature Pack for Communications Enabled Applications (CEA).

About this task

Set up your environment to demonstrate the communication-enabling capabilities of the Feature Pack for CEA.
Attention: You can use a set of easily customizable scripts to quickly perform steps 2-5 on distributed platforms. For further information, read about using the Feature Pack for CEA setup scripts.

Procedure

  1. Install WebSphere Application Server and the Feature Pack for Communications Enabled Applications.
  2. Create an application server profile for the Feature Pack for CEA.
  3. Install and start the sample IP PBX enterprise application.
  4. Install and start the PlantsByWebSphereAjax for CEA sample application.
  5. Install and start the Web service sample application.
  6. Verify that the CEA configuration settings are appropriate.
  7. Download, install, and configure the free WebSphere Application Server, Express Talk Basic softphone.
  8. Download, install, and configure the free X-Lite softphone.
  9. Verify that the telephony system is functioning correctly.
  10. Simulate customer service interactions to verify the setup and explore the basic features of the CEA widgets.
  11. Simulate cobrowsing interactions to further explore the features of the CEA widgets.
  12. Explore the CEA Web service sample application.

Results

You have successfully set up an environment to demonstrate the communication-enabling capabilities of the Feature Pack for CEA.



Related tasks
Using the Feature Pack for CEA setup scripts


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Last updated: Oct 21, 2010 12:57:02 PM CDT
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