If you have completed the preceding steps and still cannot resolve
the problem, contact your IBM® software support representative. On
distributed platforms, you can use the collector tool (collector.bat or collector.sh
located in the bin directory) to gather trace information and other
configuration information for the support team to diagnose the problem. The
collector tool gathers dynamic cache service files and packages them into
a JAR file. The IBM representative
can specify when and where to send the JAR file.
The IBM representative
might ask you to complete a diagnostic trace. To enable tracing in the administrative
console, click Troubleshooting > Logs and trace > server_name >
Diagnostic trace and specify Enable trace with the following specification.
The IBM representative
can tell you what trace specification to enter. Note that dynamic cache trace
files can become large in a short period of time; you can limit the size of
the trace file by starting the trace, immediately recreating the problem,
and immediately stopping the trace.
For current information available
from IBM Support
on known problems and their resolution, see the IBM Support page.
For technical support
on dynamic cache service, see the IBM Support page.