This topic discusses problems that you can encounter when you attempt
to access the console.
What kind of problem are you having?
If you can bring up the browser page, but the administrative console behavior
is inconsistent, error prone, or unresponsive, try upgrading your browser.
Older browsers might not support all the features of the administrative console.
IBM Support has documents and tools that can save you time
gathering information needed to resolve problems as described in
Troubleshooting help from IBM
. Before opening a problem report, see the Support
page:
An Internal Server Error, Page cannot be found,
404, or similar error occurs trying to view the administrative console
Here
are some steps to try if you are unable to view the administrative console:
- Verify that the application server that supports
the administrative console is up and running. For a base configuration, the
administrative console is deployed by default on server1.
Before
viewing the administrative console, you must take one of the following actions:
- Run the startServer server1 command for the Windows platform from
a command prompt in the install_dir\bindirectory,
or the ./startServer.sh server1 command for operating systems such
as AIX or Linux.
- Click the Start application server link from the first steps panel.
- Start WebSphere Application Server as a service or from the Start menu,
if you are using a Windows operating system.
- If you are using the
deployment manager for a multinode configuration, run the startManager command
from the Network_Deployment_install_dir\bin directory.
- View the SystemOut.log file for the
application server or the deployment manager to verify that the server that
supports the administrative console started.
- Check the Web address you use to view the console. By default, this address
is http://server_name:9060/ibm/console,
where server_name is the host name.
- If you are browsing the administrative console
from a remote machine, try to eliminate connection, address and firewall issues
by pinging the server machine from a command prompt, using the server name
in the Web address.
- If you
have never been able to access the administrative console see Troubleshooting installation
.
An Unable to process login. Check user ID and
password and try again. error occurs when trying to access the administrative
console page
This error indicates that security is enabled for WebSphere
Application Server, and that the user ID or password supplied is either not
valid or not authorized to access the console.
To access the console:
- If you are the administrator, use the ID defined as the security administrative
ID. This ID is stored in the WebSphere Application Server security.xml file.
- If
you are not the administrator, ask the administrator to enable your ID for the administrative console.
The directory paths in the administrative console
contain strange characters
Directory paths that are used for class
paths or resources specified in an assembly
tool, in configuration files, or elsewhere that contain strange characters
when they are viewed in the administrative console might result from the Java
run time interpreting a backslash (\) as a control character.
To resolve this problem,
modify Windows-style class paths by replacing occurrences of single back slashes
to two. For example, change c:\MyFiles\MyJsp.jsp to c:\\MyFiles\\MyJsp.jsp.