If you have completed the preceding steps and still cannot resolve
the problem, contact your IBM software support representative. On distributed platforms, you can use the collector tool (collector.bat
or collector.sh located in the bin directory) to gather trace information
and other configuration information for the support team to diagnose the problem.
The collector tool gathers dynamic cache service files and packages them into
a JAR file. The IBM representative can specify when and where to send the
JAR file.
The IBM representative might ask you to complete a diagnostic
trace. To enable tracing in the administrative console, click Troubleshooting
> Logs and trace > server_name > Diagnostic trace and specify Enable
trace with the following specification. The IBM representative can tell
you what trace specification to enter. Note that dynamic cache trace files
can become large in a short period of time; you can limit the size of the
trace file by starting the trace, immediately recreating the problem, and
immediately stopping the trace.
For current information available from
IBM Support on known problems and their resolution, see the IBM Support page.
For technical support on dynamic
cache service, see the IBM Support page.