IBM Software Support provides assistance with product defects.
To take advantage of unique Support features go to the Web page Steps to Getting Support for WebSphere Application Server (http://www.ibm.com/developerworks/websphere/support/appserver_support.html).
For IBM eServer software products (including, but not limited to, DB2 and WebSphere products that run in zSeries, pSeries, and iSeries environments), you can purchase a software maintenance agreement by working directly with an IBM sales representative or an IBM Business Partner. For more information about support for eServer software products, go to the IBM Technical Support Advantage Web page (www.ibm.com/servers/eserver/techsupport.html).
For customers with IBM Link, CATIA, Linux, S390, iSeries, pSeries, zSeries and other support agreements go to the IBM Support Line Web page(www.ibm.com/services/cwi/portal/_pagr/128/_pa.128/161?category=4&subcategory=575).
For customers with Subscription and Support(S & S) contracts go to the Software Service Request Web page(www.techsupport.services.ibm.com/ssr.ssr.slprob).
For IBM distributed software products (including, but not limited to, Tivoli, Lotus, and Rational products, as well as DB2 and WebSphere products that run on Windows or UNIX operating systems), enroll in Passport Advantage in one of the following ways:
If you are not sure what type of software maintenance contract you need, call 1-800-IBMSERV (1-800-426-7378) in the United States or, from other countries, go to the contacts page of the IBM Software Support Handbook on the Web (techsupport.services.ibm.com/guides/contacts.html) and click the name of your geographic region for phone numbers of people who provide support for your location.
Follow the steps in this topic to contact IBM Software Support:
Severity 1 | Critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
Severity 2 | Significant business impact: The program is usable but is severely limited. |
Severity 3 | Some business impact: The program is usable with less significant features (not critical to operations) unavailable. |
Severity 4 | Minimal business impact: The problem causes little impact on operations, or a reasonable circumvention to the problem has been implemented. |
IBM publishes resolved APARs on the IBM product support Web pages daily, so that other users who experience the same problem can benefit from the same resolutions.
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