WebSphere Application Server - Express, Version 6.0.x     Operating Systems: AIX, HP-UX, Linux, Solaris, Windows

Installation completes but the administrative console does not start

Administrative console problems

What kind of problem are you having?

If you can bring up the browser page, but the console behavior is inconsistent, error prone, or unresponsive, try upgrading your browser. Older browsers might not support all the features of the administrative console.

If none of these steps solves the problem, see if the problem has been identified and documented by using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, see Obtaining help from IBM.

An "Internal Server Error", "Page cannot be found", 404, or similar error occurs trying to view the administrative console

Here are some steps to try if you are unable to view the administrative console:
  • Verify that the application server that supports the administrative console is up and running. For a base configuration, the administrative console is deployed by default on server1. Before viewing the administrative console, you must take one of the following actions:
    • Run the startServer server1 command for the Windows platform or ./startServer.sh server1 command for a UNIX platform from a command prompt in the install_dir\bindirectory
    • Click the Start application server link from the first steps panel
    • Start WebSphere Application Server as a service or from the Start menu, if you are using a Windows operating system.
  • If you are using the deployment manager for a multi-node configuration, run the startManager command from the Network_Deployment_install_dir\bin directory.
  • View the SystemOut.log file for the application server or the deployment manager to verify that the server supporting the administrative console has started.
  • Check the URL you use to view the console. By default, it is http://server_name:9060/ibm/console, where server_name is the host name.
  • If you are browsing the console from a remote machine, try to eliminate connection, address and firewall issues by pinging the server machine from a command prompt, using the server name in the URL.
  • If you have never been able to access the administrative console see Troubleshooting installation.

An "Unable to process login. Check user ID and password and try again. " error occurs when trying to access console page

This error indicates that security is enabled for WebSphere Application Server, and that the user ID or password supplied is either invalid or not authorized to access the console.

To access the console:
  • If you are the administrator, use the ID defined as the security administrative ID. This ID is stored in the WebSphere Application Server file security.xml.
  • If you are not the administrator, ask the administrator to enable your ID for the administrative console.

The directory paths in the console contain strange characters

Directory paths used for class paths or resources specified in an assembly tool, configuration files, or elsewhere that contain strange characters when they are viewed in the administrative console might result from the Java run time interpreting a backslash (\) as a control character.

To resolve, modify Windows-style class paths by replacing occurrences of single back slashes to two. For example, change c:\MyFiles\MyJsp.jsp to c:\\MyFiles\\MyJsp.jsp.




Related tasks
Troubleshooting by task
Troubleshooting by component

Related reference
Troubleshooting installation problems

Reference topic    

Terms of Use | Feedback

Last updated: Jun 8, 2005 12:45:23 PM EDT
http://publib.boulder.ibm.com/infocenter/wasinfo/v6r0/index.jsp?topic=/com.ibm.websphere.express.doc/info/exp/ae/rtrb_consoleprobs.html

© Copyright IBM Corporation 2002, 2005. All Rights Reserved.
This information center is powered by Eclipse technology. (http://www.eclipse.org)