Preparing for a call to IBM service

When you report a problem to IBM service, you will need to provide as much information as possible to help service personnel quickly resolve the problem. The information you might need to send depends, in part, on the type of problem you have encountered, and includes the following items:

Additionally, IBM service might request you to:


Related reference
Using the IPCS VERBEXIT subcommand to display diagnostic data
Setting trace controls for IBM service
Setting dump controls for IBM service



Searchable topic ID:   rtrbcallibm
Last updated: Jun 21, 2007 9:56:50 PM CDT    WebSphere Application Server for z/OS, Version 5.0.2
http://publib.boulder.ibm.com/infocenter/wasinfo/index.jsp?topic=/com.ibm.websphere.zseries.doc/info/zseries/ae/rtrb_callibm.html

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