Troubleshooting the Web services gateway

This topic provides hints to help you resolve problems you experience when using the Web services gateway.

Before you begin

For information on resolving WebSphere-level problems, see Diagnosing and fixing problems.

For current information available from IBM Support on known problems and their resolution, see the IBM Support page.

IBM Support has documents that can save you time gathering information needed to resolve this problem. Before opening a PMR, see the IBM Support "must gather" page.

[Version 5.0.2 and later]If you report a gateway-related problem to IBM Service and Support, include the gateway release and build information that is listed under the About option of the Web services gateway administrative user interface.

Why and when to perform this task

To help you identify and resolve gateway-related problems, use the WebSphere Application Server trace and logging facilities. To enable trace for the gateway, set the application server trace string to com.ibm.wsgw.*=all=enabled. If you encounter a problem that you think might be related to the gateway, you can check for error messages in the WebSphere Application Server administrative console, and in the application server stdout.log file. You can also enable the application server debug trace to provide a detailed exception dump.

The gateway administrative user interface uses cascading style sheets to lay out its pages, and Javascript to monitor progress and to advise you as you fill in each on-screen form. Your Web browser must therefore support Javascript and cascading style sheets, and it must be configured so that Javascript and style sheets are enabled. This configuration depends on which browser you use. For example for Netscape, you select Edit > Preferences, click Advanced in the Category pane, then confirm that the Enable Javascript and Enable style sheets check boxes are selected.

A list of the gateway run-time system messages, with details of what each message means, is provided in Web services gateway messages.

Here is a checklist of common problems:


Related tasks
Enabling Web services through the Web services gateway
Related reference
Web services gateway messages



Searchable topic ID:   twsg_trouble
Last updated: Jun 21, 2007 4:55:42 PM CDT    WebSphere Application Server Network Deployment, Version 5.0.2
http://publib.boulder.ibm.com/infocenter/wasinfo/index.jsp?topic=/com.ibm.websphere.nd.doc/info/ae/ae/twsg_trouble.html

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