Installation completes but the administrative console does not start

What kind of problem are you having?

If you can bring up the browser page, but the console behavior is inconsistent, error prone, or unresponsive, try upgrading your browser. Older browsers might not support all the features of the administrative console.

If none of these steps solves the problem, see if the problem has been identified and documented by using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, see Obtaining help from IBM.

An "Internal Server Error", "Page cannot be found", 404, or similar error occurs trying to view the administrative console

Here are some steps to try if you are unable to view the administrative console:

An "Unable to process login. Check user ID and password and try again. " error occurs when trying to access console page

This error indicates that security is enabled for WebSphere Application Server, and that the user ID or password supplied is either invalid or not authorized to access the console.

To access the console:

The directory paths in the console contain strange characters

Directory paths used for class paths or resources specified in the , configuration files, or elsewhere that contain strange characters when they are viewed in the administrative console might result from the Java run time interpreting a backslash (\) as a control character.

To resolve, modify Windows-style class paths by replacing occurrences of single back slashes to two. For example, change c:\MyFiles\MyJsp.jsp to c:\\MyFiles\\MyJsp.jsp.


Related tasks
Troubleshooting by task: What are you trying to do?
Troubleshooting by component: What is not working?
Related reference
Troubleshooting installation problems



Searchable topic ID:   rtrb_consoleprobs
Last updated: Jun 21, 2007 4:55:42 PM CDT    WebSphere Application Server Network Deployment, Version 5.0.2
http://publib.boulder.ibm.com/infocenter/wasinfo/index.jsp?topic=/com.ibm.websphere.nd.doc/info/ae/ae/rtrb_consoleprobs.html

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