How to find product service levels for opening problem records (FA1776)
 Technote (troubleshooting)
 
Problem(Abstract)
When you open a problem record against IBM® WebSphere® Application Server for z/OS®, you must provide the version of Application Server you are running, as well as the versions of other key products with which Application Server runs. Also requested for some of the products is the service level. This technote explains how to find each piece of information.
 
Resolving the problem
When creating a problem record against the Application Server for z/OS product, you are presented with a panel containing the following set of fields.

Accuracy and completeness of this information enhances our ability to provide you with fast and efficient resolution to your issue.

The first bullet is information related to WebSphere Application Server, and is followed by information for the operating system and other supporting products.

  • WebSphere Service Information
    This data is located in the job output for each server's address space as part of a message. The messages differ between V4.01 and V5.00. Message BBOU0245I is used in V4.01, BBOM0007I for V5.0.

    BBOU0245I CURRENT CB SERVICE LEVEL IS build level W401505 release cb401_serv date 05/12/03 13:05:48.
    BBOM0007I CURRENT CB SERVICE LEVEL IS build level W500100 release was50_serv date 05/21/03 20:08:09.

    When completing this field, include the build level, release and date (bold text in this example).

    For the most recent available Application Server service levels, refer to the WebSphere support page. Scroll down to the Other documents box for links to the APAR tables for different WebSphere releases. Choose the appropriate one.

  • Temp Fix Applied
    At times, it is necessary for you to get an updated executable to circumvent a problem because you are unable to wait until the officially-packaged PTF is available. It is critical for the Level 2 representative to know this. Answer yes or no in this field; if you do have a temporary fix, explain what you received. It might be an ++APAR, a DLL for the HFS, load modules, jar files, or another type of fix.

  • SM EUI
    This is the level of the System Management Administration tool. To find this, start the tool, select Help > About. The information looks like this:

    Version 4.01.023

    This applies only to V4.0 because SM EUI has been replaced by a browser-based WebSphere Administrative Console in V5.0. Because this is browser based, the supporting code is on the host and has same versions as WebSphere Application Server. This information is on the main page under About your WebSphere Application Server. It looks like this:

    IBM WebSphere Application Server for z/OS, 5.0.0
    Build Number: W500100
    Build Date: 5/22/03
    ---------------------------------------

  • AAT
    This is the level of the Application Assembly Tool. As with most workstation-based tools, determine the version by selecting Help > About. For AAT, it looks something like this:

    Version AAT 4.00.30

    This applies only to V4.0.

  • Webserver
    Identify the Web Server product and version you are using, if any. Identifying the version depends on which product you have. If, for example, you use the IBM HTTP Server for z/OS®, search the job log for text similar to this:

    ............ This is IBM HTTP Server V5R3M0
    ............ Built on May 20 2003 at 08:22:56.
    ............ Started at Fri Jul 25 08:01:25 2003
    ............ Running as "IBMUSER", UID:0, GID:0.

  • Operating System
    Indicate if you are running a version of OS/390® or z/OS and the specific release level. The OS/390 release is something like 2.8, 2.9 or 2.10. The z/OS release is something like 1.2, 1.3, and so forth. If you do not know this, look in the system log output from SDSF or a similar product. This message is near the top of the system log:

    IEA101A SPECIFY SYSTEM PARAMETERS FOR z/OS 01.02.00 HBB7705

  • DB2®
    If you do not know this, contact your DB2 coordinator.

  • JDBC
    There is a Java™ command that lists the release, including the latest installed APAR. The command is:

    java COM.ibm.db2os390.sqlj.util.DB2DriverInfo

    which produces the following output
    :
    DB2® for OS/390 SQLJ/JDBC Driver build version is: DB2 7.1 EQ69861 JDBC 2.0

    Use the bold text for this field. Your OMVS environment must have libpath set to point to the same JDBC as the WebSphere Application Servers, such as /usr/lpp/db2710/lib. Also, the classpath must point to the same jdbc classes, such as /usr/lpp/db2710/db2j2classes.zip

  • MQSeries®
    If using MQSeries and you do not know the release, contact your MQSeries coordinator.

  • Java Build
    This is the driver build level of the base Java product on your system. This value is issued in the job output for a J2EE server region. This message is issued:

    BBOJ0011I JVM Build is "J2RE 1.3.1 IBM OS/390 Persistent Reusable VM 765 build hm131s-20021005 (JIT enabled: jitc)".

    Use the bold text for this field.

  • Security Product
    This is the security product you use: IBM RACF®, CA's ACF2 or Top Secret, or something else. If you use a CA product, read this article for information on using CA security products with WebSphere Application Server, "Customers using ACF2 for security product encounter ABEND0C4 abends migrating to service level 4 for WebSphere." This also includes information on latest CA fixes you must have installed.

  • RSVSF support
    Do you have support for RSVSF? This is an IBM service that allows IBM support to log into your host system; it allows both you and your support representative to see the screen output, and gives either of you keyboard control. This is useful in expediting a problem resolution.
 
 
 


Document Information


Current web document: swg21141934.html
Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server for z/OS > General
Operating system(s): z/OS
Software version: 5.0
Software edition:
Reference #: 1141934
IBM Group: Software Group
Modified date: Apr 21, 2004