MustGather: Administrative console problems
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather for problems with WebSphere® Application Server administrative console. Gathering the information before calling IBM™ support helps familiarize you with the troubleshooting process and saves you time.
 
Resolving the problem
If you have not contacted IBM, click: MustGather: Read first for WebSphere Application Server for z/OS

Administrative Console specific MustGather information for WebSphere Application Server V5.0 (all releases):

  1. If you experience problems using the administrative console, such as Page Not Found or ERROR 500, follow the steps below to gather the correct documentation to send to IBM.

  2. To enable the trace for console in a Base Installation:
    1. turn on tracing using the following two MVS Modify commands:

      F JOBNAME, TRACEJAVA='com.ibm.ws.console.*=all=enabled'
      F JOBNAME, TRACEJAVA='com.ibm.ws.management.*=all=enabled'

      where JOBNAME is the control region names; the servants are updated automatically.

      The JOBNAME should be the jobname of the server running the administrative console.

    2. Send the joblogs of the server region and control region following the instructions in this link: Submitting Diagnostic Information to IBM.
    3. Enter: F JOBNAME,TRACEINIT to reset tracing to the trace values when the server started.

  3. To enable the trace for console in a Network Deployment installation:
    1. Turn on tracing using the following two MVS Modify commands:

      F JOBNAME, TRACEJAVA='com.ibm.ws.console.*=all=enabled'
      F JOBNAME, TRACEJAVA='com.ibm.ws.management.*=all=enabled''

      where JOBNAME is jobname of the DeploymentManager control region; the servant regions are updated automatically.

    2. Send in the joblogs of the Server Region and Control Region following the instructions in this link: Submitting Diagnostic Information to IBM.

    3. Enter F JOBNAME, TRACEINIT to reset tracing to the trace values when the server started.

For a listing of all technotes, downloads, and educational materials search the WebSphere Application Server for z/OS support site.

 
Related information
Submitting Information to IBM
Steps for Getting Supportf
MustGather Read first for z/OS
 
 
 


Document Information


Current web document: swg21188243.html
Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server for z/OS > Administrative Console (all non-scripting)
Operating system(s): z/OS
Software version: 5.1
Software edition:
Reference #: 1188243
IBM Group: Software Group
Modified date: Dec 19, 2006