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Problem(Abstract) |
The newly redesigned WebSphere® Application Server for
z/OS support page moves links to the most valuable content to the top of
the page in order to help you find what you want more quickly. |
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Resolving the
problem |
Click on the following links to learn about the features available to you
on the WebSphere Application Server support page:
Avoid calls to support by keeping your
software up to date
new APAR/PTF Tables by Version
- Integrates tables:
- Tables includes committed APAR/PTF information.
- Document organized into APAR/PTF Tables so you only need
to look at the versions relevant to you.
- Avoid PMRs by keeping your software up to date with the
latest available maintenance. Review the APAR tables for current PTF and
service levels for WebSphere Application Server for z/OS and WebSphere
Business Integration Server Foundation (WebSphere BI Server Foundation).
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Resolve problems more quickly
new Featured documents
- Identifies documents that the Support team currently finds
useful.
- Provides insight into current issues already
resolved.
PSP Buckets (Find more easily)
- PSP Buckets take you into a technote that provides you
with the Upgrade and Subset for each PSP bucket and guides you through the
process to find them quickly.
Information to include (also know as MustGather: Read
first)
- Directs you to "MustGather" documents that list the
information needed to troubleshoot most common problems encountered with
WebSphere Application Server.
- Helps you navigate to the appropriate product component,
so you can capture the data needed to resolve your problem.
- Provides instructions for sending collected data to IBM®
Support.
IBM
Support Assistant
- Install this stand-alone application to get enhanced
search and easy integration of problem determination tools.
- Current tooling lets you quickly collect data related to a
problem, then open an electronic PMR.
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Interactive learning
opportunities
IBM Education Assistant
Expanded to support WebSphere Application Server and Rational® Application
Developer.
- The easy-to-navigate user interface organizes deliverables
to meet a variety of learning styles.
- Deliverables include presentations, Show Me
Demonstrations, tutorials and links to additional resources.
- Contains task-based, role-based and education-based views
in the user interface.
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Find educational or
reference material that meets your needs
Information roadmap
- Quickly navigate through the resources that help you use
WebSphere Application Server.
- Content is now available for WebSphere Application Server
Version 6.0.
WebSphere Document and Education Resource List
- Formally titled: Resource Reference List For WebSphere
Software Products
- Highlights the value of the available educational and
reference materials.
- Identifies official product documentation.
Quicklinks
- Summarizes links to valuable educational and reference
material.
- Get back to a favorite source of information quickly.
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Find Support pages for IBM
products referenced by WebSphere Application Server
Other Support pages and information centers (formerly
More Related Products)
- Locate the right page quickly. Products are grouped
together logically.
- Also includes links to the official product documentation
for each listed product.
Detailed System Requirements (formerly Installation
Prerequisites)
- Formally titled: Supported Hardware and
Software
- View all of the versions of software that were tested with
each WebSphere Application Server release and fix pack, as well as
hardware recommendations.
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Explore other user communities and
support resources
WebSphere
User's Group (http://websphere.org)
- WebSphere.org provides a support page, as well as
educational resources, forums and information from sponsors
- It serves the entire WebSphere platform
developerWorks for WebSphere
- A vast collection of WebSphere Application Server
resources, focusing on emerging WebSphere Application Server
solutions
- The roadmaps to help new users are a great place to get
started
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Search for exactly what you need
You can use wildcards when searching:
- The wildcard character is "*" (asterisk).
- For example, "EJB 5.1*" will
search for documents that include "EJB" AND a word starting with
"5.1". Your results will include documents containing 5.1, 5.1.1,
5.1.0.4, and so forth.
- Note: You cannot use the asterisk by itself.
The advanced search interface has been simplified, so you might find it
more usable.
Numerous searches are already provided for you:
- [View All Flashes]: See the history of Flashes. Note
that some flashes have been removed or converted to technotes..
- APARs: All APARs published for WebSphere Application
Server, ordered from most recent to least recent.
- Technotes (FAQ): All technotes, ordered from most
recent to least recent.
- [View All Downloads]: All downloads that point to
published fix packs, cumulative fixes, interim fixes and tools.
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Notices
Advanced Search removed
This dialog was not being used extensively and has been removed to
simplify the overall Support page.
Support page updated frequently to meet your needs
WebSphere Application Server refines their Support process regularly.
Changes to the will be communicated through this document and the current
process documented in Steps to getting support.
Tell us what you think
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