100%
CPU Usage |
Includes multiple product categories. 100% CPU usage due to a
WebSphere Application Server process. |
Administrative
Console (all non-scripting) |
Any problems associated with using the
Administrative Console, not including scripting (wsadmin). Does not
include problems that occur after changing a setting that causes a change
in behavior. |
Administrative
Scripting Tools (for example, wsadmin or ANT) |
Problems experienced performing Administration tasks using
command line tools |
Application
Client |
Problems related to any number of Java™ 2
Platform, Enterprise Edition (J2EE™) supported stand-alone applications
that communicate directly with the Application Server. |
Application
Server Toolkit (AST) |
A tool for making Enterprise Applications (EARs) deployable
in WebSphere Application Server. |
Classloader |
Programming errors or configuration issues
that result in programs or classes not being found. Typically you see an
error message in the stack track trace or in the browser indicating "class
not found". |
Crash |
ABEND occurs (usually generates a dump). |
Data
Replication Service (DRS) |
Problems with sharing and replicating
cached contents using JMS message broker. |
DB
Connections/ Connection Pooling |
Problem with connectivity to the supported relational
databases (i.e. DB2®, Oracle, Sybase, etc) using WebSphere Connection
Manager. |
Deploy
(for
example, AAT or ANT or EAR/WAR/JAR) |
Problems that occur during the deployment
of J2EE application. |
Double
Byte Character Set (DBCS) |
Language-specific issues where the character set requires two
bytes to store a letter (for example, Kanji). |
Dynamic
Cache |
Problems that occur when dynamic cache is
enabled, but do not occur if dynamic cache is disable. |
Edge
Component |
Problems that occur with Load Balancer or Caching Proxy.
Beginning with WebSphere Application Server V5.0, Edge is a component of
the Application Server product. |
EJB
Container |
Problems with EJB™ beans. |
EJBDeploy
(WebSphere Studio Application Developer) |
Problems with the EJBDeploy tool. Problem determination is
handled by the WebSphere Studio Application Developer support group. This
is available for alternate reference. |
General |
These are process-related issues. Only a
few problems fall into this category. |
Hangs/Performance
Degradation |
Any problems reporting a hang or degradation in performance
in a WebSphere Java™ virtual machine (JVM™). This can include performance
problems that occur after upgrading to a newer version of WebSphere
Application Server; however, this should not contain performance issues
that occur after deploying a new version of a customer application. These
types of problems are handled by the IBM Services group. |
High
Availability (HA) |
High Availability Manager is a new
component for V6.0, providing enabling features like failover, session
replication and stateful session bean failover for large cells. Also
included is hot failover for Service Integration Technology and
transaction logs, replication services and WLM routing. |
HTTP
Transport |
Any problems that occur during communication directly to the
Application Server (bypassing the plug-in). |
IBM
HTTP Server |
Any Web server related problem. IBM HTTP
Server is delivered as a WebSphere Application Server component. |
Install |
Problems that might be encountered installing the product,
fix packs or interim fixes. Do not put configuration problems in this
category. |
Install
SMP/E |
SMP/E errors that are generated during the
receive, apply or accept of a PTF or product. This is a z/OS-specific
category. |
ISPF
Initial Product Customization |
Problems with ISPF interaction with WebSphere Application
Server |
Java
2 Connectivity (J2C) |
Problems using J2C resource adapters within
WebSphere (for example, CICS, IMS, SAP). |
Java
Management Extensions (JMX) or JMX client API |
Errors with Java Code that uses WebSphere
Application Server JMX APIs. |
Java
Message Service (JMS) |
Problems with back-end connectivity to
Messaging Servers (for example, WebSphere MQ). See also Service
Integration Technology. |
Java
SDK |
Problems specific to the JVM (for example,
JVM crashes and JIT failures). |
Java
Security (JSSE/JCE) |
Problems with implementing Java security
with applications using Java Secure Socket Extension (JSSE) defined
interfaces. |
Java
Transaction Service (JTS) |
JTS provides the internal facilities needed
by WebSphere components to coordinate resources that are involved in
transactional work. Any specific JTS problems are reported here. |
JNDI/Naming |
Problems with the lookup facility for
objects like enterprise beans (EJBs), data sources. |
JSP |
Problems with JavaServer Pages™ (JSP™) (for
example, JSP compilation failures, JSP BatchCompiler problems, and JSP
runtime exceptions). |
Migration |
Problems associated with migrating to a new
release. |
Object
Request Broker (ORB) |
Problems encountered when managing
distributed objects (for example, EJB). |
Out
of Memory |
Out of memory issues. |
PD
tools (for example: Log Analyzer) |
Problems running problem determination stand-alone
tools. |
Plug-in |
Any plug-in problem, with the exception of
remote installations. |
Plug-in
(remote) Install |
Problems related to the installation or configuration of a
Web server on system other than WebSphere Application Server. |
PMI/Performance
Tools |
Problems with Performance Monitoring Tools,
Performance Advisors or with the Interface. |
Program
Model Extensions (PME) |
A collection of application programming interfaces (APIs)
that enables business process solutions, such as Application Profiling,
Asynchronous Beans and Object Pools. Scheduler is listed as a separate
component. |
Publications |
Issues with published publications. |
Samples |
Problems with any of the sample applications that ship with
WebSphere Application Server. |
Security |
Problems that occur only when
security is enabled. This includes authentication issues (for example,
RACF and LDAP). |
Service
Integration Technology |
A Java-based messaging facility that
integrates well into the J2EE environment. This is independent of
WebSphere MQ®. This component is also the default JMS messaging provider
in WebSphere Application Server V6.0. |
Servlet
Engine/Web Container |
Problems experienced running servlets. |
Session |
Problems with sessions, not pertaining
to HttpSessions. |
Sessions
and Session Management |
Problems or errors maintaining HttpSessions
(for example: loss of session data or problems with HttpSession
failover). |
System
Management/ Repository |
Problems starting Network Deployment Edition or Base
Application Server, or errors in related Application Server logs. |
Web
Services
(for
example: SOAP or UDDI, or WSGW or WSIF) |
Problems using Web Services |
Web
Services Security |
Problems that occur only when
security is enabled for Web Services. |
Workload
Management (WLM) |
Problems specific to WLM using service
classes, application environments or WLM problems that occur in
runtime. |