If you wish to purchase a Support Extension to receive
Product and Customer Technical Support for a WebSphere software product
that is beyond its End of Support date, per the WebSphere
product lifecyle dates web page, please begin by following these
instructions, as appropriate:
A formal request should be submitted to your
local IGS-GTS (GlobalTechnology Services) representative. GTS will
write the customer contract and provide pricing. Please include the
customer information (below) when sending email.
- In the US, please call 888-426-4343 (Option 3) or
send email (with the Customer Information below) to
express@us.ibm.com.
- In Canada, please call 1-800-IBM-SERV (option
2).
- In the UK, please call 0870 010 2526.
- In France, please send email to
support_ibm@fr.ibm.com
- In Germany, send email Wolfgang Herbst,
WOHERBST@de.ibm.com or Juergen Holst, HOLST@de.ibm.com
- In South Africa, please call +27 11 302 5245 or +27 11
302 8888
- In Australia/New Zealand, please sent email to
SWSERVEXT@au1.ibm.com
- In Spain, please call or send email to the general
information contacts listed http://www.ibm.com/contact/es/
- In Portugal, please call or send email to the general
information contacts listed http://www.ibm.com/contact/es/
- In Greece, please call or send email to the general
information contacts listed http://www.ibm.com/contact/es/
- In Israel, please call or send email to the general
information contacts listed http://www.ibm.com/contact/es/
- In Turkey, please call or send email to the general
information contacts listed http://www.ibm.com/contact/es/
- In Norway, please call Telesale for Maintenance &
Tech.Support at 815 48 232.
- In Austria, please call 43-463-55888-5632 or send
email to Harald_Hatzenbichler@at.ibm.com.
- In Switzerland, please call 41-58 333 72 84 or send
email to PIRO@ch.ibm.com.
- In Luxembourg, please call +352(0)360385222 or send
email to BENELUX TSS Sales Support/Belgium/IBM
- In Belgium, please call +32(0)22253611 or send
email to BENELUX TSS Sales Support/Belgium/IBM
- In the Netherlands, please call +31(0)205133939 or
send email to BENELUX TSS Sales Support/Belgium/IBM
- In Japan, please contact your Sales Representative.
- All other countries, please check with your local IBM
Global Services representative.
The following 'Customer Information' is
required for all Support Extension requests:
Customer Information
- What is the product?
- Who is the customer?
- What is their Retain Customer number?
- What is the start date of the extension? What is the stop date?
- What is the current operating system version, release, modification
level?
- Is this an IBM Strategic Outsourcing (SO) customer? If yes, who owns
the product licenses, the customer or IBM?
- Is the product a Passport Advantage product? If yes, what is the
customer number the Passport Advantage Maintenance agreement is
under?
- Is this a SWG Premium Support Customer? If yes, what is the Premium
Support Customer Number?
Note: Authorizations to Quote will not be released without this
information.
The following 'Migration Plan
Information' is required only if the stop date of the
Support Extension is more than two years beyond the product End of Support
date, although this information may be requested by the lab on an
individual basis for shorter requests.
Migration Plan Information
- Is the migration plan committed by the customer? Funded by the
customer?
- What is the status of the migration plan? That is, has it started? If
not, when will it start?
- What is the target completion date?
- What is/are the replacement product(s)?
- Will the operating system platform change? If yes, what is the new
operating system with VRM?
- Are SWG and/or IGS participating in the migration? If yes, who is the
IBM contact?
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