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Problem(Abstract) |
MustGather for problems with IBM® WebSphere® Application
Server System Management synchronization problems. Gathering the
information before calling IBM support helps familiarize you with the
troubleshooting process and saves you time. |
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Resolving the
problem |
System Management synchronization specific MustGather information:
If you already contacted support, continue to the component-specific
MustGather information. Otherwise, click: MustGather: Read first for WebSphere Application Server
for z/OS®
Do the following to test and collect the correct information for
understanding synchronization problems:
- Make sure that the File Transfer enterprise application is
running on the Deployment Manager (dmgr).
- Try to do a full resynchronization of the problem node. This
double-checks if synchronization is initialized. The following are two
ways to perform a full resynchronization:
- Using the administrative console:
- Expand the System Administration section and select
Nodes.
- Check the box next to the nodes that are not synchronized.
- Click Full Resynchronize.
- From the USS shell if security is enabled:
- Log on to TSO using a TSO userid ID that is connected to the
WASKeyring that contains your SSL certificates.
- Add the -userid yourid and -password
yourpassword parameters on your syncode command.
- Go to your bin directory for WebSphere root for the node you want to
synchronize, for example: /WebSphere/V5R1M0/AppServer/bin, then run
syncNode.sh; for example, the command contains: syncNode.sh
dmgr_hostname SOAP_port
- Use -userid and -password keywords if security is
enabled.
- Trace the synchronization process using one of the following two
methods:
- Add the -trace keyword on the syncNode.sh command
under the built From the USS shell. The trace is written to the
nodes log directory,
For example:
/WebSphere/V5R0M0/AppServer/logs.
- Issue the following MVS modify commands to enable tracing:
- F Dmgr_control_region_name,tracejava='Sync=all=enabled'
- F nodeagent_name, tracejava='Sync=all=enabled'
If issuing commands from SDSF, use the extended command line, otherwise
characters are folded to uppercase, which might prevent trace from being
set as successful.
- FTP the entire JOBLOGs for dmgr and nodeagent. FTP the syncNode.log
output if run.
Refer to Submitting Diagnostic Information to IBM for FTP
instructions.
For a listing of all technotes, downloads, and educational materials
search the WebSphere Application Serve for z/OS support
site. |
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