MustGather: Plug-in regeneration problems for V5.0 and V5.1
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather for problems with the WebSphere® Application Server plug-in component on all releases of V5.0 and V5.1. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and saves you time.
 
Resolving the problem

1. Learning more 2. Troubleshooting 3. Collecting data

If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, see:
Plug-in specific MustGather information
For WebSphere Application Server V5.0 and V5.1 (all releases), you might encounter one of the following problems with plug-in regeneration:
  • Plug-in regeneration fails to update plugin-cfg.xml file.
  • Plug-in regeneration throws an error.

Plug-in Regen fails on command prompt.
  • Run GenPluginCfg.sh or GenPluginCfg.bat with -debug yes option.
GenPluginCfg.sh -debug yes
  • Copy the output of the command prompt and paste it in to a text file regenOutput.txt
  • Run the collector tool on the base node. See the Information Center specific to the version of WebSphere you are running for additional information.
  • Sent the output of collector tool and regenOutput.txt
  • Follow instructions to send diagnostic information to IBM support

Plug-in Regen fails on AdminConsole .
  • Backup and purge the logs in the install_root/logs/servernamedirectory, and in the install_root/logs/FFDC directory.

    Note : On deploymentManager servername will be dmgr and on Websphere application server base servername will be server1

  • In the administrative console, expand the Troubleshooting section and click on Logs and Trace
  • Click on the link for your server
  • Click on Diagnostic Trace
  • In the Trace Specification enter the following:                                                                                com.ibm.websphere.plugincfg.*=all=enabled:Admin=all=enabled
  • Click on Apply .
  • Save and sync your configuration
  • Recreate the problem.
  • Run the collector tool . See the Information Center specific to the version of WebSphere you are running for additional information.
  • Sent the output of collector tool
  • Follow instructions to send diagnostic information to IBM support

For a list of all technotes, downloads, and educational materials specific to the plug-in component, search the WebSphere Application Server support site or the WebSphere Application Server for z/OS support site.
 
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server for z/OS Plug-in z/OS 5.0, 5.1 Enterprise
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Current web document: swg21157182.html
Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Plug-in
Operating system(s): Windows
Software version: 5.1
Software edition:
Reference #: 1157182
IBM Group: Software Group
Modified date: Jan 8, 2007