About WebSphere Application Server for z/OS support page updates
 Technote (troubleshooting)
 
Problem(Abstract)
The newly redesigned WebSphere® Application Server for z/OS support page moves links to the most valuable content to the top of the page in order to help you find what you want more quickly.
 
Resolving the problem

Click on the following links to learn about the features available to you on the WebSphere Application Server support page:

Avoid calls to support by keeping your software up to date
Resolve problems more quickly
Interactive learning opportunities
Find educational or reference material that meets your needs
Find support pages for IBM products referenced by WebSphere Application Server
Explore other user communities and support resources
Search for exactly what you need
Notices



Avoid calls to support by keeping your software up to date

new APAR/PTF Tables by Version
  • Integrates tables:
  • Tables includes committed APAR/PTF information.
  • Document organized into APAR/PTF Tables so you only need to look at the versions relevant to you.
  • Avoid PMRs by keeping your software up to date with the latest available maintenance. Review the APAR tables for current PTF and service levels for WebSphere Application Server for z/OS and WebSphere Business Integration Server Foundation (WebSphere BI Server Foundation).
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Resolve problems more quickly

new Featured documents
  • Identifies documents that the Support team currently finds useful.
  • Provides insight into current issues already resolved.

PSP Buckets (Find more easily)
  • PSP Buckets take you into a technote that provides you with the Upgrade and Subset for each PSP bucket and guides you through the process to find them quickly.

Information to include (also know as MustGather: Read first)
  • Directs you to "MustGather" documents that list the information needed to troubleshoot most common problems encountered with WebSphere Application Server.
  • Helps you navigate to the appropriate product component, so you can capture the data needed to resolve your problem.
  • Provides instructions for sending collected data to IBM® Support.

IBM Support Assistant
  • Install this stand-alone application to get enhanced search and easy integration of problem determination tools.
  • Current tooling lets you quickly collect data related to a problem, then open an electronic PMR.

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Interactive learning opportunities

IBM Education Assistant
Expanded to support WebSphere Application Server and Rational® Application Developer.
  • The easy-to-navigate user interface organizes deliverables to meet a variety of learning styles.
  • Deliverables include presentations, Show Me Demonstrations, tutorials and links to additional resources.
  • Contains task-based, role-based and education-based views in the user interface.

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Find educational or reference material that meets your needs

Information roadmap
  • Quickly navigate through the resources that help you use WebSphere Application Server.
  • Content is now available for WebSphere Application Server Version 6.0.

WebSphere Document and Education Resource List
  • Formally titled: Resource Reference List For WebSphere Software Products
  • Highlights the value of the available educational and reference materials.
  • Identifies official product documentation.

Quicklinks
  • Summarizes links to valuable educational and reference material.
  • Get back to a favorite source of information quickly.

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Find Support pages for IBM products referenced by WebSphere Application Server

Other Support pages and information centers (formerly More Related Products)
  • Locate the right page quickly. Products are grouped together logically.
  • Also includes links to the official product documentation for each listed product.

Detailed System Requirements (formerly Installation Prerequisites)
  • Formally titled: Supported Hardware and Software
  • View all of the versions of software that were tested with each WebSphere Application Server release and fix pack, as well as hardware recommendations.

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Explore other user communities and support resources

WebSphere User's Group (http://websphere.org)
  • WebSphere.org provides a support page, as well as educational resources, forums and information from sponsors
  • It serves the entire WebSphere platform

developerWorks for WebSphere
  • A vast collection of WebSphere Application Server resources, focusing on emerging WebSphere Application Server solutions
  • The roadmaps to help new users are a great place to get started

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Search for exactly what you need

You can use wildcards when searching:
  • The wildcard character is "*" (asterisk).
  • For example, "EJB 5.1*" will search for documents that include "EJB" AND a word starting with "5.1". Your results will include documents containing 5.1, 5.1.1, 5.1.0.4, and so forth.
  • Note: You cannot use the asterisk by itself.

The advanced search interface has been simplified, so you might find it more usable.

Numerous searches are already provided for you:
  • [View All Flashes]: See the history of Flashes. Note that some flashes have been removed or converted to technotes..
  • APARs: All APARs published for WebSphere Application Server, ordered from most recent to least recent.
  • Technotes (FAQ): All technotes, ordered from most recent to least recent.
  • [View All Downloads]: All downloads that point to published fix packs, cumulative fixes, interim fixes and tools.

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Notices

Advanced Search removed
This dialog was not being used extensively and has been removed to simplify the overall Support page.

Support page updated frequently to meet your needs
WebSphere Application Server refines their Support process regularly. Changes to the will be communicated through this document and the current process documented in Steps to getting support.

Tell us what you think



If you have comments about the new Support page, or new ideas, please select the Help us improve online software support link to provide feedback on this page.


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Related information
WebSphere Application Server for z/OS
 
 
 


Document Information


Current web document: swg21225711.html
Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server for z/OS > General
Operating system(s): z/OS
Software version: 6.0.1
Software edition:
Reference #: 1225711
IBM Group: Software Group
Modified date: Dec 15, 2005