MustGather: Web services security problems
 Technote (FAQ)
 
Question
MustGather for Web services security problems with IBM® WebSphere® Application Server. Gathering this information before calling IBM® support will help familiarize you with the troubleshooting process and save you time.
 
Answer
If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.
Web services security specific MustGather
It can be very difficult determining the root cause of a Web service security problem. In order to help problem determination, submit the following:
  1. A clear, specific problem description, including specific usage information and error scenario.

  2. Web service security traces:
    1. To get these, run a trace on the application server where the Web service is located. Use the following trace string:
      com.ibm.ws.webservices.wssecurity.*=all=enabled
      com.ibm.xml.*=all=enabled
      com.ibm.wsspi.wssecurity.*=all=enabled
      com.ibm.wsspi.webservices.*=all=enabled

      Enter the preceding trace string in the Administrative Console:

      Servers > Application Servers > server_name > Diagnostic Trace Service > Trace Specification

    2. Clear out the files, SystemOut.log and trace.log, in the install_root/logs directory for the server.
    3. Stop and restart the server.
    4. Recreate the problem.
    5. Submit the SystemOut.log and trace.log files.

  3. A simple and deployable testcase, with specific instructions on how to recreate the problem you encountered.
  4. Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the Web services component, search the WebSphere Application Server support site.
 
Related information
Ten Steps to Getting Support
 
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Web Services Security
Operating system(s): Windows
Software version: 5.1
Software edition:
Reference #: 1176462
IBM Group: Software Group
Modified date: Jun 14, 2005