If an IBM WebSphere product has passed its End of Support date, you may purchase a Support Extension to receive Product and Customer Technical Support for that product
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Abstract
How to start the process to request a Support Extension fee offering for an IBM WebSphere product.
 
Content
If you wish to purchase a Support Extension to receive Product and Customer Technical Support for a WebSphere software product that is beyond its End of Support date, per the WebSphere product lifecyle dates web page, please begin by following these instructions, as appropriate:
A formal request should be submitted to your local IGS-GTS (GlobalTechnology Services) representative. GTS will write the customer contract and provide pricing. Please include the customer information (below) when sending email.
  • In the US, please call 888-426-4343 (Option 3) or send email (with the Customer Information below) to express@us.ibm.com.
  • In Canada, please call 1-800-IBM-SERV (option 2).
  • In the UK, please call 0870 010 2526.
  • In France, please send email to support_ibm@fr.ibm.com
  • In Germany, send email Wolfgang Herbst, WOHERBST@de.ibm.com or Juergen Holst, HOLST@de.ibm.com
  • In South Africa, please call +27 11 302 5245 or +27 11 302 8888
  • In Australia/New Zealand, please sent email to SWSERVEXT@au1.ibm.com
  • In Spain, please call or send email to the general information contacts listed http://www.ibm.com/contact/es/
  • In Portugal, please call or send email to the general information contacts listed http://www.ibm.com/contact/es/
  • In Greece, please call or send email to the general information contacts listed http://www.ibm.com/contact/es/
  • In Israel, please call or send email to the general information contacts listed http://www.ibm.com/contact/es/
  • In Turkey, please call or send email to the general information contacts listed http://www.ibm.com/contact/es/
  • In Norway, please call Telesale for Maintenance & Tech.Support at 815 48 232.
  • In Austria, please call 43-463-55888-5632 or send email to Harald_Hatzenbichler@at.ibm.com.
  • In Switzerland, please call 41-58 333 72 84 or send email to PIRO@ch.ibm.com.
  • In Luxembourg, please call +352(0)360385222 or send email to BENELUX TSS Sales Support/Belgium/IBM
  • In Belgium, please call +32(0)22253611 or send email to BENELUX TSS Sales Support/Belgium/IBM
  • In the Netherlands, please call +31(0)205133939 or send email to BENELUX TSS Sales Support/Belgium/IBM
  • In Japan, please contact your Sales Representative.
  • All other countries, please check with your local IBM Global Services representative.
The following 'Customer Information' is required for all Support Extension requests:
Customer Information
  1. What is the product?
  2. Who is the customer?
  3. What is their Retain Customer number?
  4. What is the start date of the extension? What is the stop date?
  5. What is the current operating system version, release, modification level?
  6. Is this an IBM Strategic Outsourcing (SO) customer? If yes, who owns the product licenses, the customer or IBM?
  7. Is the product a Passport Advantage product? If yes, what is the customer number the Passport Advantage Maintenance agreement is under?
  8. Is this a SWG Premium Support Customer? If yes, what is the Premium Support Customer Number?


Note: Authorizations to Quote will not be released without this information.
The following 'Migration Plan Information' is required only if the stop date of the Support Extension is more than two years beyond the product End of Support date, although this information may be requested by the lab on an individual basis for shorter requests.
Migration Plan Information
  1. Is the migration plan committed by the customer? Funded by the customer?
  2. What is the status of the migration plan? That is, has it started? If not, when will it start?
  3. What is the target completion date?
  4. What is/are the replacement product(s)?
  5. Will the operating system platform change? If yes, what is the new operating system with VRM?
  6. Are SWG and/or IGS participating in the migration? If yes, who is the IBM contact?
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server - Express General
Application Servers WebSphere Application Server for z/OS General
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > General
Operating system(s): z/OS
Software version: 5.0
Software edition:
Reference #: 1287179
IBM Group: Software Group
Modified date: Nov 21, 2007