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Abstract |
The newly redesigned IBM WebSphere Application Server
support page moves links to the most valuable content to the top of the
page in order to help you find what you want more quickly. |
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Content |
Click on the following links to learn about the features available to you
on the WebSphere Application Server support page:
Avoid calls to support by keeping your
software up to date
Fixes by Version
- Integrates fix lists and recommended fixes:
- Fix
lists:
- Fix lists identify problems corrected in each tested
solution, such as a refresh pack.
- Lists or organized into refresh packs and subsequent fix
packs so you only need to look at the fixes relevant to you.
- Recommended Fixes:
- Identifies the currently recommended fix packs, cumulative
fixes and tools for each release, including new Java SDK and plug-in
cumulative fixes.
- Provides information on the planned fix packs fixes
scheduled within the next 30 days.
- Provides a history of fix packs and refresh packs
delivered for each release in a "Superseded fixes" section.
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Resolve problems more quickly
Featured documents
- Identifies documents that the Support team currently finds
useful.
- Provides insight into current issues already
resolved.
Troubleshooting guide
- Asks questions about your problem in order to help you
identify the appropriate WebSphere Application Server components.
- Clearly relates common problems to the appropriate
components.
- Provides links to possible solutions and appropriate
MustGather documents.
Information to include (also know as MustGather: Read
first)
- Directs you to "MustGather" documents that list the
information needed to troubleshoot most common problems encountered with
WebSphere Application Server.
- Helps you navigate to the appropriate product component,
so you can capture the data needed to resolve your problem.
- Provides instructions for sending collected data to IBM®
Support.
IBM
Support Assistant
- Install this stand-alone application to get enhanced
search and easy integration of problem determination tools.
- Current tooling lets you quickly collect data related to a
problem, then open an electronic PMR.
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Interactive learning
opportunities
IBM Education Assistant
Expanded to support WebSphere Application Server and Rational Application
Developer.
- The easy-to-navigate user interface organizes deliverables
to meet a variety of learning styles.
- Deliverables include presentations, Show Me
Demonstrations, tutorials and links to additional resources.
- Contains task-based, role-based and education-based views
in the user interface.
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Find educational or
reference material that meets your needs
Information roadmap
- Quickly navigate through the resources that help you use
WebSphere Application Server.
- Content is now available for WebSphere Application Server
Version 6.0.
WebSphere Document and Education Resource List
- Formally titled: Resource Reference List For WebSphere
Software Products
- Highlights the value of the available educational and
reference materials.
- Identifies official product documentation.
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Find Support pages for IBM
products referenced by WebSphere Application Server
Other Support pages and information centers (formerly
More Related Products)
- Locate the right page quickly. Products are grouped
together logically.
- Also includes links to the official product documentation
for each listed product.
Detailed System Requirements (formerly Installation
Prerequisites)
- Formally titled: Supported Hardware and
Software
- View all of the versions of software that were tested with
each WebSphere Application Server release and fix pack, as well as
hardware recommendations.
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Explore other user communities and
support resources
WebSphere User's Group (http://websphere.org)
- WebSphere.org provides a support page, as well as
educational resources, forums and information from sponsors
- It serves the entire WebSphere platform
developerWorks for WebSphere
- A vast collection of WebSphere Application Server
resources, focusing on emerging WebSphere Application Server
solutions
- The roadmaps to help new users are a great place to get
started
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Search for exactly what you need
You can use wildcards when searching:
- The wildcard character is "*" (asterisk).
- For example, "EJB 5.1*" will
search for documents that include "EJB" AND a word starting with
"5.1". Your results will include documents containing 5.1, 5.1.1,
5.1.0.4, and so forth.
- Note: You cannot use the asterisk by itself.
The advanced search interface has been simplified, so you might find it
more usable.
Numerous searches are already provided for you:
- [View All Flashes]: See the history of Flashes. Note
that some flashes have been removed or converted to technotes..
- APARs: All APARs published for WebSphere Application
Server, ordered from most recent to least recent.
- Technotes (FAQ): All technotes, ordered from most
recent to least recent.
- [View All Downloads]: All downloads that point to
published fix packs, cumulative fixes, interim fixes and tools.
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Notices
Advanced Search moved
The Advanced Search page is still available to refine a search, but the
link as been removed from the Support page:
- Run a search:
- Select Advanced Search:

Support page updated frequently to meet your needs
WebSphere Application Server refines their Support process regularly.
Changes to the will be communicated through this document and the current
process documented in Steps to getting support.
Tell us what you think
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Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Application Servers |
Runtimes for Java Technology |
Java SDK |
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