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Abstract |
Looking for ways to simplify software support, reduce
support costs and improve your ability to resolve software problems
in-house quickly? If so, we invite you to explore the newest features in
IBM® Support Assistant 3.0. |
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Content |
The IBM Support Assistant (ISA) is a free
local software serviceability workbench that helps you resolve questions
and problems with IBM software products. It provides quick access to
support-related information along with serviceability tools for problem
determination.
With IBM Support Assistant, you will be able to get to the information
you need quickly. ISA provides this quick access through its concurrent
Search tool that spans across the bulk of IBM documentation and returns
the results categorized by source for easy review.
In addition to the Search, ISA provides a Product Information feature
that has links to key web resources to better help you use and manage your
IBM software products. These include:
- Product support pages
- Product home pages
- Product troubleshooting guides
- Product education roadmaps and the IBM Education
Assistant
- Product recommended fixes
- Product newsgroups and forums
Included in ISA, is a new Tools workbench that provides you with
additional product specific problem determination tools which you can use
to further understand and resolve issues. Over time, product teams across
SWG will make more tools available through the ISA tools framework in
order to better enable you to perform problem determination on your
desktop.
ISA also provides a Service feature with both system and symptom based
collectors. The system collector gathers general information from your
operating system and registry. The symptom based collection provides the
unique ability to collect specific information relating to a particular
problem that you are having. It can also provide you with the ability to
automatically enable tracing that will be helpful to IBM support as part
of the data gathering process.
If you are unable to resolve your issue and wish to open a service
request with IBM Support, ISA can help you with that as well. Our Service
component allows you to enter your entitlement information once and have
it saved for future sessions. You can then easily create a problem report
for IBM and attach the collector file and any additional diagnostic
information at the same time. Simple to do and yet extremely helpful for
expediting a solution back from IBM.
Finally, since ISA is built on the industry standard Eclipse platform,
updates are easy to manage. Over time, we will be adding more function to
ISA, more SWG products will be supported, and new diagnostic tools will be
introduced. These upgrades will be easy to install via the ISA Update
Manager.
So whether you need to find information on a software fix, collect key
logs, or want to build your skills on a particular product, the IBM
Support Assistant can help you get that done. Come check out ISA at http://www.ibm.com/software/support/isa/
and see how ISA can help you! |
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Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Business Integration |
WebSphere MQ |
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AIX, HP-UX, Linux, Solaris, Windows |
6.0 |
All Editions |
Networking |
z/OS Communications Server |
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1.4, 1.5, 1.6, 1.7 |
All Editions |
Application Servers |
Runtimes for Java Technology |
Java SDK |
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