|
Problem(Abstract) |
Collecting data for problems with the WebSphere®
Application Server PMI and Performance Tools (for example, Tivoli®
Performance Viewer, Resource Analyzer, Performance Advisors). Gathering
this information before calling IBM® support helps familiarize you with
the troubleshooting process and saves you time. |
|
|
|
Resolving the
problem |
 |
If you have already contacted support, continue to the component-specific
MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
PMI/Performance Tools specific MustGather information
Process for capturing diagnostic data to resolve problems with the
Performance Monitoring Infrastructure (PMI), or tools shipped by WebSphere
Application Server that use the PMI (for example, Tivoli Performance
Viewer, Resource Analyzer, Performance Advisors).
PMI service is available in application servers and node agents in
WebSphere Application Server V5.0, 5.1, 6.0 and 6.1.
When diagnosing problems with the PMI or related tools:
- Indicate what you are attempting to monitor (for example, connection
pooling activity, JVMPI). Provide configuration about the component that
you are monitoring. For example, if you are monitoring connection pool or
data source, provide the connection pool or data source configuration.
- Identify tools that use PMI:
- WebSphere Application Server provided tools: Tivoli
Performance Viewer, Performance Advisor or Resource Analyzer
- Third-party tool that interfaces with PMI, such as Wily
Introscope, and so on.
- Identify all monitoring tools that you run in your environment that
might alter the behavior of WebSphere Application Server. This includes
plug-ins and applications that replace or augment the classes shipped with
WebSphere Application Server.
- Identify any configuration changes, like adding a generic server to
the configuration.
- For PMI apply this trace specification to the processes that you are
attempting to monitor. Both the application server and node agent should
be traced in a Network Deployment environment:
com.ibm.ws.pmi.*=all=enabled:
com.ibm.websphere.pmi.*=all=enabled |
|
- For Runtime Performance Advisor, apply this trace specification to the
Application Server processes that has performance advisor enabled:
com.ibm.ws.performance.tuning.*=all=enabled |
|
- Indicate if security is enabled. If it is, provide security
authentication mechanism configuration. Provide details about any
firewalls that you have.
- Collect the following information if you are using Tivoli Performance
Viewer:
- Indicate the process to which you are connecting:
Deployment manager, Application server, or Node agent.
- Is Tivoli Performance Viewer running locally or remotely?
- Is Tivoli Performance Viewer installed using the Custom
installation option or is the full WebSphere Application Server image
installed?
- Which connector are you using, SOAP or RMI?
- If you have connectivity issues, did you try running
wsadmin? Is wsadmin able to connect using the SOAP or RMI
connector?
Follow the directions in the appropriate WebSphere
Application Server Information Center to configure tracing for
Application Server, node agent, administrative server, application client,
and so forth (search the information center for Logging and
tracing).
- If you are using Tivoli Performance Viewer or Resource Analyzer as the
PMI client, you can trace these tools:
- Version 6.0 and 6.1, trace the Deployment Manager with
this trace specification (single line):
UI.TivoliPerformanceViewer=all=enabled:
TivoliPerformanceViewer=all=enabled:
com.ibm.ws.performance.tuning.*=all=enabled:
com.ibm.ws.console.tpv.*=all=enabled:
com.ibm.ws.tpv.*=all=enabled |
|
- Version 5.0 and 5.1:
tperfviewer debug localhost
<8880>
<SOAP> |
|
- Follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to the PMI/Performance tools component, search the WebSphere
Application Server support site. |
|
|
|
|
|
|
Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Application Servers |
WebSphere Application Server - Express |
|
AIX, HP-UX, Linux, Solaris, Windows |
6.1, 6.0, 5.1, 5.0 |
|
Application Servers |
Runtimes for Java Technology |
Java SDK |
|
|
|
|
|
|