MustGather: Application Profile or Access Intent problems for WebSphere Application Server
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather for problems with the IBM® WebSphere® Application Server Application Profile or Access Intent component, a Programming Model Extension (PME) that is available in WebSphere Application Server V5 Enterprise Edition, WebSphere Business Integration Server Foundation V5.1, and all editions of WebSphere Application Server V6.0. Gathering this information before calling IBM® support will help familiarize you with the troubleshooting process and save you time.
 
Resolving the problem
If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.
Application Profile and Access Intent specific MustGather information
  1. What is the exact version and the edition (for example: Base, Network Deployment, Enterprise, WebSphere Business Integration Server Foundation) of WebSphere Application Server that is installed?

  2. Provide a full description of the problem that you have encountered, including the stack traces of any errors or exceptions that are occurring. Provide any logs that contain the errors or exceptions. These can usually be found in the following directory:

    install root/logs

  3. Under what circumstances does the problem occur? Does it occur every time a certain task is done or does it occur intermittently? Has this problem always occurred? If not, was a change recently made before the problem started to occur?

  4. Send the SystemOut.log file for the application server on which the Application Profile or Access Intent problem occurs:
    • For version 6.1 and 6.0, the SystemOut.log file is located in the following directory:

      install_root/profiles/profile_name/logs/server_name

    • For version 5.1 and 5.0, the SystemOut.log file is located in the following directory:

      install_root/logs/server_name

  5. Enable tracing:
    • For version 6.1 and 6.0:
      1. In the WebSphere Application Server Administrative Console, expand Troubleshooting and select Logs and Trace.

      2. In the Logging and Tracing page, select your server and then Diagnostic Trace.

      3. Ensure that Enable Log is selected.

      4. Under Trace Output, select File, and accept the defaults.

      5. Click OK and save your configuration

      6. Again expand Troubleshooting and select Logs and Trace.

      7. In the Logging and Tracing page, select your server and then Change Log Detail Levels.

      8. Enter the following trace string:

        *=info:AppProfile*=all=enabled:Transaction=all=enabled

      9. Click OK and save your configuration.

      10. Restart the Application Server.

      11. Re-create the problem.

      12. Send the resulting trace output file.

    • For version 5.1 and 5.0:
      1. In the WebSphere Application Server Administrative Console, expand Troubleshooting and select Logs and Trace.

      2. In the Logging and Tracing page, select your server and then Diagnostic Trace.

      3. Ensure that Enable trace with the following specification is selected.

      4. In the Trace Specification field, enter the following trace string:

        *=info:AppProfile*=all=enabled:Transaction=all=enabled

      5. Under Trace Output, select File, and accept the defaults.

      6. Click OK and save your configuration.

      7. Restart the Application Server.

      8. Re-create the problem.

      9. Send the resulting trace output file.

  6. Run the collector tool to produce a JAR file containing your Application Server configuration files and other logs that are useful to the WebSphere Application Server support team.

  7. Follow instructions to send the following diagnostic information to IBM support:
    • The SystemOut.log file.
    • The trace output file.
    • The collector output.

For a listing of all technotes, downloads, and educational materials specific to Application Profile and Access Intent, search the following support sites:
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Programming Model Extensions (PME)
Operating system(s): Windows
Software version: 6.1
Software edition:
Reference #: 1255026
IBM Group: Software Group
Modified date: Nov 18, 2007