Webcast replay: SR problem submission tool
 Education
 
Abstract
This WebSphere® Support Technical Exchange, conducted on October 6, 2005, presented by William Carey, is designed to familiarize you with the Service Request (SR) problem submission tool. With this tool, you can submit and monitor PMRs electronically. Provided your company has purchased a Passport Advantage maintenance contract, you can open and update PMRs more efficiently. This tool gives you control, allows you to easily attach files needed by Support and provides notification when your PMRs have been updated.
 
 
Content
To replay this exchange, open the pdf and mp3 file below:
Presentation (in PDF format): esrtool 5 7 2c.pdf
Audio (in MP3 format)
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Related information
WebSphere Support Technical Exchange
Electronic Service Request (ESR)
 
 
Original publication date
2005/10/4
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers IBM Express Runtime Not Applicable Linux, Linux SuSE - iSeries 2.1, 1.1 All Editions
Application Servers IBM HTTP Server Not Applicable AIX, HPUX, Linux, Solaris, Windows 6.0, 2.0 Edition Independent
Application Servers IBM Support for Apache Geronimo Not Applicable Linux, Solaris, Windows 1.0 Entry, Enhanced
Application Servers WebSphere Application Server - Express General AIX, HP-UX, Linux, Solaris, Windows 5.0, 6.0
Application Servers WebSphere Application Server Enterprise Not Applicable AIX, HP-UX, Linux, Solaris, Windows 4.0, 5.0 All Editions
Application Servers WebSphere Extended Deployment General AIX, HP-UX, Linux, Solaris, Windows 5.1, 6.0 All Editions
Application Servers WebSphere Edge Server Not Applicable AIX, HP-UX, Linux, Solaris, Windows 5.0, 4.0, 3.0 Edition Independent
Business Integration WebSphere Message Broker Not Applicable AIX, HP-UX, Linux, Solaris, Windows 6.0, 5.0, 2.1, 1.1 All Editions
Business Integration WebSphere Event Broker Not Applicable AIX, HP-UX, Linux, Solaris, Windows 6.0, 5.0 All Editions
Business Integration WebSphere MQ Not Applicable AIX, HP-UX, Linux, Solaris 6.0, 5.3, 5.1 All Editions
Business Integration WebSphere MQ Express Not Applicable Linux, Windows 5.3 All Editions
Business Integration WebSphere MQ Everyplace General AIX, HP-UX, Linux, Solaris, Windows 1.1, 2.0 All Editions
Business Integration WebSphere MQ Workflow Not Applicable AIX, HP-UX, Linux, Solaris, Windows 3.6, 3.5 All Editions
Business Integration WebSphere Message Broker with Rules and Formatter Extension Not Applicable AIX, HP-UX, Linux, Solaris, Windows 6.0, 5.0, 2.1 All Editions
Business Integration WebSphere Studio Application Developer Integration Edition Not Applicable Windows, Linux 5.0 All Editions
Business Integration WebSphere Integration Developer Not Applicable Linux, Windows 2000, Windows 2003, Windows XP Pro 6.0 All Editions
Business Integration WebSphere Process Server Not Applicable AIX, HP-UX, Linux, Solaris, Windows, Windows 2000 6.0 All Editions
Software Development WebSphere Studio Asset Analyzer Not Applicable All Windows Platforms, AIX 1.1, 2.2, 3.1, 4.1 All Editions
Software Development IBM Asset Transformation Workbench Not Applicable Windows 2000, Windows XP 1.1 All Editions
Software Development WebSphere Studio Enterprise Developer Not Applicable Linux/390, Windows 5.0 All Editions
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server
Operating system(s): Windows
Software version: 6.1
Software edition:
Reference #: 7006656
IBM Group: Software Group
Modified date: Oct 7, 2005