MustGather: Startup Bean problems for WebSphere Application Server V5.0 and V6.0 releases
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather for problems with the IBM® WebSphere® Application Server Startup Beans component, a Programming Model Extension (PME) that is available in WebSphere Application Server V5.0 Enterprise Edition, WebSphere Business Integration Server Foundation V5.1, and all editions of WebSphere Application Server V6.0 and V6.1.

Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.
 
Resolving the problem
If you have already contacted support, continue on to the Programming Model Extensions MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.
Startup Beans specific MustGather Information

  1. What is the exact version and the edition (such as, Base, Enterprise, WebSphere Business Integration Server Foundation, Network Deployment) of WebSphere Application Server that is installed?

  2. Provide a full description of the problem that you have encountered, including the stack traces of any errors or exceptions that are occurring. Provide any logs that contain the errors or exceptions.

  3. Under what circumstances does the problem occur? Does it occur every time a certain task is done or does it occur intermittently? Has this problem always occurred? If not, was a change recently made before the problem started to occur?

  4. What are the names of the startup beans that are involved in the problem?

  5. Is the problem related to the start() or stop() method of the startup bean?

  6. Provide a description of the business logic in the startup bean start() and stop() methods.

  7. For V6.0 and V6.1, is the Startup beans service enabled?
    Check this in the Administrative Console: Servers > Application Servers > your_application_server > Container Settings > Container Services > Startup beans service

  8. Send the SystemOut.log for the application server where the Startup Beans problem occurs:
    • For V5.0 and V5.1, located in the install_root/logs/server_name directory
    • For V6.0 and V6.1, located in the install_root/profiles/profile_name/logs/server_name directory

  9. Enable a WebSphere Application Server trace:
    • For V6.0 and V6.1:
      1. In the WebSphere Administrative Console, expand Troubleshooting, then select Logs and Trace
      2. In the Logging and Tracing page, select your_server , then select Diagnostic Trace
      3. Verify Enable Log is checked
      4. Under Trace Output, select File, then accept the defaults
      5. Click OK and save your configuration
      6. Again expand Troubleshooting, then select Logs and Trace
      7. In the Logging and Tracing page, select your_server , then Change Log Detail Levels
      8. Enter the following trace string:
        *=info:StartupService=all:EJBContainer=all:Runtime=all
      9. Click OK and save your configuration
      10. Restart the Application Server
      11. Reproduce the problem
      12. Send the resulting trace output file
    • For V5.0 and V5.1:
      1. In the WebSphere Administrative Console, expand Troubleshooting and select Logs and Trace
      2. In the Logging and Tracing page, select your_server , then Diagnostic Trace
      3. Verify that Enable trace with the following specification is checked
      4. In the Trace Specification field, enter:
        StartupService=all=enabled:EJBContainer=all=enabled:Runtime=all=enabled
      5. Under Trace Output, select File, then accept the defaults
      6. Click OK and save your configuration
      7. Restart the Application Server
      8. Reproduce the problem
      9. Send the resulting trace output file
  10. Run the collector tool to produce a jar file containing your WebSphere configuration files and other logs that are useful to the WebSphere Application Server support team.

  11. Follow instructions to send diagnostic information to IBM support to send the files mentioned in the steps above.

For a listing of all technotes, downloads, and educational materials specific to the Startup Beans component, search the WebSphere Application Server support site, or the WebSphere Business Integration Server Foundation support site.
 
Related information
Submitting information to IBM Support
Steps to getting support
MustGather: Read first
Troubleshooting Guide
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server Enterprise PME WCCM-ACWA AIX, HP-UX, Linux, Solaris, Windows 5.0 Enterprise
Business Integration WebSphere Business Integration Server Foundation General AIX, HP-UX, Linux, Solaris, Windows 5.1
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Programming Model Extensions (PME)
Operating system(s): Windows
Software version: 6.1
Software edition:
Reference #: 1230631
IBM Group: Software Group
Modified date: Nov 30, 2007