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Problem(Abstract) |
MustGather documents aid in problem determination and save
time resolving Problem Management Records (PMRs). |
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Resolving the
problem |
Collecting MustGather data early, even before opening the
PMR, helps IBM® Support quickly determine if:
- Symptoms match known problems (rediscovery).
- There is a non-defect problem that can be identified and
resolved.
- There is a defect that identifies a workaround to reduce
severity.
- Locating root cause can speed development of a code fix.
Gathering general information
For all releases of IBM HTTP Server, manually gather the following
information for each host machine:
- Hostname
- The application server or clone, if either are
installed
- The IBM HTTP Server version and edition
- The installed interim fixes
- Your operating system and version
- The operating system patches or maintenance level
- The number of CPUs that you have
- The amount of RAM that you have
Gathering component specific information
For assistance in help identifying the component causing problems, visit
the Troubleshooting guide
for WebSphere® Application Server.
Otherwise, take a look at the components and the component descriptions. If one of the product
components below matches your symptom or the part of the product with
which you are experiencing problems, click on the component and follow the
instructions in the associated MustGather document:
Submitting information to IBM support
After a PMR is open, you can submit diagnostic
MustGather data to IBM.
If using SR, update the PMR
to indicate that data has been sent.
Related information
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Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Application Servers |
WebSphere Application Server |
IBM HTTP Server |
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