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Problem(Abstract) |
Collecting data for problems with the WebSphere® Edge
Components Load Balancer "dsserver" not starting. Gathering this
information before calling IBM® support will help familiarize you with the
troubleshooting process and save you time. |
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Cause |
The following are a number of possible causes for problems
starting the "dsserver":
- The Java™ version is not supported
- The Java process has already been started
- The RMI port is already in use
- The Java PATH is set incorrectly and points to a different
version of Java on the machine
- The hostname or IP address resolved by Java is incorrect
(usually experienced with a multi-NIC machine)
- The admin keys used by Load Balancer are corrupted
To begin troubleshooting, see Troubleshooting
WebSphere Edge Server, Load Balancer, "dsserver" fails to start
errors. |
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Resolving the
problem |
If you already contacted support, continue to the
component-specific MustGather information. Otherwise, click MustGather:
Read first for all WebSphere Application Server products.
Load Balancer MustGather information
Collect the following information:
- The command that fails and the output of the failure.
- The server.log file located in the following directory:
- For Windows:
C:\Program
Files\IBM\edge\lb\servers\logs\dispatcher\ |
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- For UNIX platforms:
install_root/IBM/edge/lb/servers/logs/dispatcher/ |
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- Key files located in the following directory:
- For Windows:
C:\Program
Files\IBM\edge\lb\admin\keys\ |
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- For UNIX platforms:
install_root/IBM/edge/lb/admin/keys/ |
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- The entire output from the following command(s):
- For Windows:
- For UNIX platforms:
route print
ifconfig -a
netstat -ni |
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- Output from the following command:
- The Java home:
- For Windows:
- For UNIX platforms:
- The hosts file located in the following directory:
- For Windows:
C:\WINDOWS\system32\drivers\etc |
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- For UNIX platforms:
- The dsserver script.
- Follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to the Load Balancer, search the WebSphere
Application Server support site. |
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Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Application Servers |
WebSphere Application Server |
Edge Component |
AIX, HPUX, Linux, Solaris, Windows |
6.0 |
Base, Network Deployment |
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