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Problem(Abstract) |
IBM provides the Service Request (SR) problem submission
tool to electronically submit and manage service requests on the Web |
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Cause |
If you cannot solve your problem using the resources
available from the Support page, you can quickly open a service
request. |
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Resolving the
problem |
The SR tool gives you the opportunity to create new, and
update existing service requests on the Web. If you have an active support
contract, you
can:
- Submit and manage service request on demand: 24 hours a
day, seven days a week, 365 days a year.
- Describe your software problem and environment in your own
words.
- Monitor and update all open service requests relative to a
given IBM customer number regardless of whether the service requests were
opened by phone or by the SR tool. Perform the following steps to access
service requests submitted by phone
- Receive notification by email when an update has been made
to your service request
- View closed service requests.
- Manage your SR Authorized Caller/User lists (only
available to Primary Site Technical Contacts (PSTCs) and Secondary Site
Technical Contacts (SSTCs).
- Update your SR profile, including your name, email, phone
numbers, time zone, e-mail notification preferences, and the language for
the e-mail notification.
- Attach files to your service requests
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Cross Reference information |
Segment |
Product |
Component |
Platform |
Version |
Edition |
Business Integration |
WebSphere MQ |
Not Applicable |
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Business Integration |
WebSphere MQ Workflow |
Not Applicable |
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Business Integration |
WebSphere Message Broker |
Not Applicable |
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Networking |
WebSphere Host Access Transformation Server |
Not Applicable |
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Networking |
Personal Communications |
General |
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Networking |
WebSphere Host On-Demand |
General |
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Application Servers |
IBM HTTP Server |
General |
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Application Servers |
IBM Support for Apache Geronimo |
General |
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Application Servers |
WebSphere Application Server Community Edition |
Java SDK |
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Application Servers |
Runtimes for Java Technology |
General |
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Business Integration |
WebSphere Adapters |
General |
|
6.0 |
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