TroubleShooting: Administrative console problems for V5.0 and V5.1
 Technote (troubleshooting)
 
Problem(Abstract)
Troubleshooting administrative console problems for IBM® WebSphere® Application Server V5.0 and V5.1. This should help address common issues with this component before calling IBM support and save you time.
 
Resolving the problem

1. Learning more 2. Troubleshooting 3. Collecting data 4. Analyzing data

Steps to help resolve administrative console problems
  1. Is the administrative console installed properly?
    • Yes, continue to the next question.

    • No, if you are not sure, check the log file located in the following directory:

      install_root/logs/installAdminConsole

      Make sure you see the following statement at the bottom of the file:

      Application adminconsole installed successfully

  2. Have you installed the Application Server on AIX® and having problems accessing the administrative console?
    • Yes, see this technote to make sure you have enough space. See this technote to make sure there is no 9090 port conflict.

    • No, continue to the next question.

  3. Are you having problems bringing up the administrative console?
    • Yes, make sure the administrative console is installed and started. Check the file located in the following directory:

      install_root/logs/dmgr/SystemOut.log

      Make sure you see the statement:

      ApplicationMg A WSVR0221I: Application started: adminconsole

      If you see the preceding statement, but you still have problems accessing the administrative console, then continue to next question.

    • No, continue to the next question.

  4. Are you having problems bringing up administrative console after modifying the HTTP Transport port?
    • Yes, by default the HTTP Transport port for the administrative console is set to 9090. For some reason, if you have modified the port to 9091, then you might have to modify the port 9090 to 9091 in the virtualhosts.xml file, located in the following directory:

      install_root/config/cells/cell_name/

      Make sure you have taken a backup of the file before modifying . Restart the server after modifying the files. See this technote for more information.

    • No, continue to the next question.

  5. The administrative console came up successfully, but some of the links are missing or some of the pages are blank.
    • Yes, most the administrative console blank page issues and broken link issues can be solved by reinstalling the administrative console. See this technote to reinstall the administrative console.

    • No, continue to the next question.

  6. Are you receiving the following exception in the SystemOut.log file?

    javax.servlet.jsp.JspException: Missing message for key errorpage.title

    • Yes, see this technote to resolve the problem.

    • No, continue to the next question.
  7. Are you getting error 500 in the administrative console?
    • Yes, see this technote to resolve the problem.

    • No, continue to the next question.

  8. Are you receiving the following message in the server SystemOut.log file:

    Virtual Host/WebGroup Not Found - Favicon.ico

    • Yes, see this technote to resolve the problem.

    • No, continue to the next question.

  9. Do you have problems logging in to the administrative console with security enabled, and the login screen is redisplayed?
    • Yes, see the following technote to resolve the problem technote.

    • No, continue to the next question.

  10. For more troubleshooting see the information center:

What to do next
If the preceding troubleshooting steps did not help solve your problem, see the MustGather for administrative console problems to continue investigation.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server Enterprise AIX, HP-UX, Linux, Solaris, Windows 5.1, 5.0
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Administrative Console (all non-scripting)
Operating system(s): Windows
Software version: 5.1
Software edition:
Reference #: 1215902
IBM Group: Software Group
Modified date: Sep 2, 2007