MustGather: Enterprise Application Archives and Application Assembly Tool problems for all releases of V5.0
 Technote (troubleshooting)
 
Problem(Abstract)
Collecting data for problems with the IBM® WebSphere® Application Server enterprise application (EAR) file or with the Application Assembly Tool component. Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
 
Resolving the problem
f you have already contacted support, continue on to the component's specific MustGather information. Otherwise, click: MustGather: Read First for all WebSphere Application Server Products.

Enterprise Application and Application Assembly Tool (AAT) specific MustGather:

  1. Detailed explanation of at what point the problem is occurring (opening in AAT, code generation, installation into Application Server, after installation, verification in AAT, etc)
  2. The complete file that is being opened/installed (.ear, .war, .jar).
  3. How was the file created/developed (VisualAge® for Java™ if so which version, WebSphere Studio Application Developer, AAT, ANT scripting, etc)
  4. If the customer is having problems with an ear file, is the problem with one of the modules within the ear file or does the problem occur once they are packaged into the ear.
  5. Have customer run verify on the module (ear, war, ejb, client) in the AAT by hitting the verify button. This, among other things, will verify that the module is up to J2EE standard. If errors occur capture in a screen shot or cut and paste into a text document.
  6. If the ear is having a problem after being installed, what are the classloader settings?
  7. Has this application ever been installed and worked on Application Server previously? If so what version?
  8. Are there any error messages?
Note: There is NO logging for the AAT besides that printed to the screen in the message field of the code generation window or in pop up error messages. Gather these messages thru screen shots or cut and paste into a text document.

Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the component, search the WebSphere Application Server support site.

 
Related information
WAS 4.0 Information Center
Redbook: V4.0 Advanced Edition Handbook
J2EE reference
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Deploy (for example: AAT or ANT or EAR/WAR/JAR)
Operating system(s): Windows
Software version: 5.0
Software edition:
Reference #: 1046043
IBM Group: Software Group
Modified date: Feb 28, 2007