MustGather: System management functionality
 Technote (troubleshooting)
 
Problem(Abstract)
Collecting data for problems with the IBM WebSphere Application Server system management component. Gathering this MustGather information before calling IBM support will help you understand the problem and save time analyzing the data.
 
Resolving the problem

Do you want to automate the collection of MustGather data?
You can automatically collect this data using IBM Support Assistant (ISA) Lite - a special offering that contains the data collector component of the IBM Support Assistant Workbench.

For a full range of problem-solving features, install the IBM Support Assistant Workbench - your support workbench for finding answers and solving problems. The workbench contains all the data collection capability of ISA Lite plus much more!

If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.

This MustGather is for general system management functionality that is not covered by a specific MustGather document found at the preceding link.

Using ISA Lite
  1. Start ISA Lite
  2. Select Security and Administration > System Administration Problem
  3. Follow the prompts to gather the trace and information about your problem

General system management specific MustGather information
  1. Describe the problem in detail and any possible work around found.

  2. Set the Maximum File Size and Maximum Number of Historical Files so that the trace is less likely to wrap.

    Version 6.0 (all releases)
    Open up the administrative console.
    Expand TroubleShooting > Logs and Trace > server_name.
    Select Diagnostic Trace.
    Set the Maximum File Size to 20 MB.
    Set the Maximum Number of Historical Files to 10.
    Click Apply, then select Change Log Detail Levels.
    Set the trace string to:
    *=info:Admin=all
    Click Apply and Save.

    Version 5.0 (all releases)
    Open up the administrative console.
    Expand Servers > Application Servers > server_name.
    Select Diagnostic Trace Service.
    Increase the file size to 20 MB.
    Increase the Maximum Number of Historical Files from 1 to 10.
    Clear the trace string in the Trace Specification field and replace with the following trace string:
    Admin=all=enabled
    Click Apply and Save.

  3. Recreate the problem.

  4. Run the collector tool on all installs involved. See the Information Center specific to the version of WebSphere you are running for additional information.

  5. Follow directions in MustGather: Read first to open a PMR and send data to IBM Support.

  6. Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to system management functionality, search the WebSphere Application Server support site.
 
Related information
Submitting information to IBM Support
Steps to get support
MustGather: Read first
Troubleshooting guide
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > System Management/Repository
Operating system(s): Windows
Software version: 6.1
Software edition:
Reference #: 1199596
IBM Group: Software Group
Modified date: Nov 27, 2008