WUPD0246E: Fix pack update failure: An exception occurred while preprocessing the content of fix pack was50_fp2_win, component external.mq
 Technote (troubleshooting)
 
Problem(Abstract)
You are installing Fix Pack 2 (V5.0.2) to a release of WebSphere® Application Server V5.0 on the Microsoft® Windows® platform. During the installation, the WebSphere MQ update refuses to process. The following exception occurs:

"Exception: WUPD0246E: Fix pack update failure: An exception occurred while preprocessing the content of fix pack was50_fp2_win, component external.mq"
 
Cause
This problem has occurred on some Windows installations where the WebSphere MQ update refuses to process. Some parts of the process, hidden on Windows systems (such as the amqmtbrn.exe process), remain locked in memory. This prevents the WebSphere MQ part of the fix pack installation from completing. This problem typically results in the following error messages in the external.mq update log:

MessageBox: 'IBM WebSphere MQ files are in use. Stop activity and retry. (AMQ4757)'
Ending with RC 1603 (0x00000643)
 
Resolving the problem
  1. Uninstall any partial installations of the fix pack.

  2. Set all WebSphere-related services, Web servers and WebSphere Application Server, to manual in the Windows Services Control Panel.

  3. Restart the system. Since all the related services are no longer loaded, the fix pack installation can proceed.

  4. After the installation completes, reset the WebSphere-related windows services back to their original settings.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Install
Operating system(s): Windows
Software version: 5.0
Software edition:
Reference #: 1164088
IBM Group: Software Group
Modified date: Nov 17, 2004