MustGather: Web server configuration problems with IBM HTTP Server
 Technote (troubleshooting)
 
Problem(Abstract)
Collecting data for configuration problems relative to the IBM® HTTP Server Web server. Gathering this information before calling IBM support helps familiarize you with the troubleshooting process and saves you time.
 
Resolving the problem
If you already contacted support, continue to the component-specific MustGather information. Otherwise, click: MustGather: Read first for IBM HTTP Server.
IBM HTTP Server configuration specific MustGather information
The following data and files are needed for debugging general IBM HTTP Server configuration problems.
  1. IBM HTTP Server version:

    Type one of the following commands to display the full version:
    • For Windows®:
      • For all releases of V6.0, 2.0.47, 2.0.42, 1.3.28, 1.3.26, 1.3.19, 1.3.12:

        install_root/apache -v

    • For UNIX®:
      • For all releases of V6.0, 2.0.47, 2.0.42:

        install_root/bin/apachectl -V

      • For all releases of V1.3.28, 1.3.26, 1.3.19, 1.3.12:

        install_root/bin/httpd -ver

  2. Configuration file:

    install_root/conf/httpd.conf

  3. Error log:
    • For Windows:

      install_root/logs/error.log

    • For UNIX:

      install_root/logs/error_log

  4. Access log:
    • For Windows:

      install_root/logs/access.log

    • For UNIX:

      install_root/logs/access.log

  5. Follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the IBM HTTP Server component, search the IBM HTTP Server support site.
 
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server IBM HTTP Server
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > IBM HTTP Server > Base Server
Operating system(s): Windows
Software version: 6.0
Software edition:
Reference #: 1141301
IBM Group: Software Group
Modified date: Feb 7, 2007