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Problem(Abstract) |
Collecting data for problems with the IBM WebSphere
Application Server system management component. Gathering this MustGather
information before calling IBM support will help you understand the
problem and save time analyzing the data. |
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Resolving the
problem |
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You can automatically collect this data using IBM Support
Assistant (ISA) Lite - a special offering that contains the data
collector component of the IBM Support Assistant Workbench.
For a full range of problem-solving features, install the IBM Support Assistant
Workbench - your support workbench for finding answers and solving
problems. The workbench contains all the data collection capability of ISA
Lite plus much more!
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If you have already contacted support, continue on to the
component-specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
This MustGather is for general system management functionality that is not
covered by a specific MustGather document found at the preceding link.
Using ISA Lite
- Start ISA Lite
- Select Security and Administration > System Administration Problem
- Follow the prompts to gather the trace and information about your
problem
General system management specific MustGather information
- Describe the problem in detail and any possible work around found.
- Set the Maximum File Size and Maximum Number of Historical
Files so that the trace is less likely to wrap.
Version 6.0 (all releases)
Open up the administrative console.
Expand TroubleShooting > Logs and Trace > server_name.
Select Diagnostic Trace.
Set the Maximum File Size to 20 MB.
Set the Maximum Number of Historical Files to 10.
Click Apply, then select Change Log Detail Levels.
Set the trace string to:
*=info:Admin=all
Click Apply and Save.
Version 5.0 (all releases)
Open up the administrative console.
Expand Servers > Application Servers > server_name.
Select Diagnostic Trace Service.
Increase the file size to 20 MB.
Increase the Maximum Number of Historical Files from 1 to 10.
Clear the trace string in the Trace Specification field and replace with
the following trace string:
Admin=all=enabled
Click Apply and Save.
- Recreate the problem.
- Run the collector tool on all installs involved. See the Information
Center specific to the version of WebSphere you are running for
additional information.
- Follow directions in MustGather: Read first to open a PMR and send data to
IBM Support.
- Follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to system management functionality, search the WebSphere
Application Server support site. |
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