WebSphere® Application Server fails to start using Windows® Services panel
 Technote (troubleshooting)
 
Problem(Abstract)
If you are unable to start a V5.0 WebSphere® Application Server using the Windows Services panel, but can start the Application Server using the batch scripts in the $WAS_HOME/bin directory, perform the following tests to troubleshoot the problem.
 
Resolving the problem
Perform the following check to determine why the Windows Service is not working:
  1. Verify which Service Pack the Windows machine is running. Refer to the Support page for the minimum Windows patch level.http://www-3.ibm.com/software/webservers/appserv/doc/latest/prereq.html
  2. Go to Services and right- click IBM WebSphere Application Server V5 - server1. Go to the Properties and click the Log On tab. Change the radio button to Local System Account. Click OK and try starting the service.
  3. If step 2 did not work, open a command prompt and go to the $WAS_HOME/bin directory. Run the following command:
WASService -start server1

Note: A log file, server1 Service.log, is created in the WAS_HOME/logs directory.
This command outputs the following two lines:
Starting Service: server1
Successfully started service
This means that the Windows Services was notified to start server1. This output does not mean that the Application Server is started, but rather that the service is starting.
4. From the command prompt in the $WAS_HOME/bin directory, run the following command: WASService -add testserver1 -serverName server1
This command outputs the following lines:
  • Adding Service: testserver1
  • Config Root: C:\WAS50\AppServer\config
  • Server Name: server1
  • Was Home: C:\WAS50\AppServer\
  • Start Args:
  • Restart: 1
  • IBM WebSphere Application Server V5 - testserver1 service successfully added.

5. Try to start the service from the Windows Services panel.

If none of these steps work, send the following files to weblev2@us.ibm.com:
  • server1 Service.log
  • the screen output from step 4
If you have a PMR already open, call 800-IBM-SERV and notify the support representative that the files have been sent.

If you do not have a PMR open yet, call 800-IBM-SERV, open a PMR and advise the support representative that you have worked through this technote and have sent files.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Servlet Engine/Web Container
Operating system(s): Windows
Software version: 5.0
Software edition:
Reference #: 1139071
IBM Group: Software Group
Modified date: Mar 4, 2004