MustGather: Read first for WebSphere Application Server for z/OS
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). These documents are located on the eSupport site and contain specific instructions about what documentation to gather for specific problems. You can find MustGather documents by searching on the word MustGather on the eSupport Web page:

http://www.ibm.com/software/webservers/appserv/zos_os390/support/

Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if:

  1. Symptoms match known problems (rediscovery).

  2. There is a non-defect problem that can be identified and resolved.

  3. There is a defect that identifies a workaround to reduce severity.

  4. Locating root cause can speed development of a code fix.

 
Resolving the problem
Exchanging diagnostic information with IBM Technical Support for problem determination
After a PMR is open, you can submit diagnostic MustGather data to IBM using one of the following methods:

Manually gathering general information:
  • IBM WebSphere® Application Server for z/OS® Service Level or Fix Pack Information
  • Do you have a temp fix or jar file applied?
  • Operating system Level OS/390 or z/OS level
  • Java build level
  • DB2® level
  • JDBC™ level
  • WebSphere MQ level
  • What is your security product?
  • Do you have RSVSF support?

Find MustGather documents for WebSphere Application Server for z/OS

Description of components or browse components

If you need assistance with these questions, refer to:
Instructions for getting product service levels before calling IBM support.
 
Related information
Steps to Getting Support
Submitting Diagnostic Information
MustGather: Read first for WebSphere Application Server
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers WebSphere Application Server PD tools (for example Log Analyzer) Multi-Platform 5.0, 5.0.x, 5.1, Version Independent Edition Independent
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server for z/OS > PD Tools(for example: Log Analyzer)
Operating system(s): z/OS
Software version: 6.1
Software edition:
Reference #: 1176043
IBM Group: Software Group
Modified date: Jul 13, 2007