MustGather: Uninstall problems on AIX
 Technote (FAQ)
 
Problem
Collecting data for problems uninstalling WebSphere® Application Server V6.1, V6.0, V5.1, or V5.0 on the AIX® platform. Gathering this information before calling IBM® support helps familiarize you with the troubleshooting process and saves you time.
 
Cause
Issues arising from manually uninstalling releases of WebSphere Application Server V6.1, V6.0, V5.1, and V5.0 on AIX are resolved by analysis of the AIX ODM VPD. The following describes the procedure necessary to collect information about the AIX ODM VPD for IBM® support.
 
Solution
If you have already contacted support, continue to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.

Uninstall specific MustGather information
The AIX ODM is a database repository. The VPD is a subset of tables from the ODM which contains information about products installed on the system.

Sometimes, the ODM VPD can become corrupt. The WebSphere Application Server product installer is especially sensitive to this corruption. If the ODM VPD is corrupt, then it is necessary to clean up the corruption to successfully install a new instance of WebSphere Application Server.

In situations where an ODM VPD cleanup fails, it might be necessary for IBM Support to examine the content of the ODM VPD. The script named ODMdump.sh, attached below, queries the relevant ODM VPD tables, and places the content into a single compressed archive. This archive can be sent to IBM support for further examination.

In order to use this script, follow this procedure:
  1. Log in to the AIX system as the root user.

  2. Create a temporary directory on the system.

  3. Transfer the attached script to the temporary directory.

  4. Run the following command in the temporary directory:

    chmod +x dumpODM.sh

  5. Run the script using the following command:

    ./dumpODM.sh

  6. The script will produce a file named odmvpd_info.tar.gz. Follow instructions to send the file to IBM support for further analysis.

For a listing of all technotes, downloads, and educational materials specific to uninstalling WebSphere Application Server, search the WebSphere Application Server support site.


Download this script:

dumpODM.sh
 
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Install
Operating system(s): AIX
Software version: 6.1
Software edition:
Reference #: 1204260
IBM Group: Software Group
Modified date: Feb 28, 2007