WebSphere Application Server V5 installation reports errors in Embedded Messaging installation
 Technote (troubleshooting)
 
Problem(Abstract)
During installation of WebSphere Application Server V5, the installer reports errors during the Embedded Messaging installation. The errors will report "Internal error code" messages.
 
Cause
During installation of WebSphere Application Server V5, the installer reports errors during the Embedded Messaging installation. The installation will fail.

Locate the "mq_install.log" and look for the following:



======================= Entering WebSphere MQ Install ==============  
MQ installation directory is 'D:\IBM1\WebSphereMQ'  
TRANSFORMS=":1033" ADDLOCAL="Server,JavaMsg" REMOVE="GuiAdmin,Client,Toolkit" AGREETOLICENSE=yes AMQNOPREREQADSI="1" LAUNCHWIZ="0" ALLUSERS="1" REBOOT="ReallySuppress" AMQCHECKLICENSEUNITS="" PGMFOLDER="D:\IBM1\WebSphereMQ" DATFOLDER="D:\IBM1\WebSphereMQ" LOGFOLDER="D:\IBM1\WebSphereMQ\Log"  
MsiInstallProduct() returning 3  
<<ERROR>> Internal error code 3 at line 03621.  
InstallBaseMQ Return Code: 2  
======================= Exiting WebSphere MQ Install ===============  
<<ERROR>> Internal error code 2 at line 01344.  
Entering WASM Rollback  
<<FUNCTION FAILED>> return code WASM_ERROR_MSI (2)  
======================= End of WebSphere Messaging Install Log =====

 
Resolving the problem
Several things can contribute to "Internal error code 3". Try the following suggestions to correct the issue.

Note: If the WebSphere Application Server installer reports that the Embedded Messaging installation has failed, then it is necessary to completely uninstall WebSphere Application Server before attempting to re-install the product with Embedded Messaging. The installer will not permit Embedded Messaging to be added as a feature if it has already failed to install once.

Install WebSphere Application Server from the local desktop

The Embedded Messaging (internally, WebSphere MQ) product installer does not function through Terminal Services. Do not perform the installation via Terminal Services.

Install WebSphere Application Server from the local hard drive

The Embedded Messaging (internally, WebSphere MQ) product installer encounters issues with user authority when it is executed over a networked filesystem. The MQ license files are installed using a different method than the rest of the installation, which can expose problems with user authority levels during installation.

Alternatively, this issue can be avoided by assigning the local system's "SYSTEM" user read-rights to the shard network resource. This is not recommended, and it is safer to use the suggestion above instead.

 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Install
Operating system(s): Windows
Software version: 5.1
Software edition:
Reference #: 1205263
IBM Group: Software Group
Modified date: Apr 30, 2005