Why the backupConfig script and Collector tool are dropping the first character in your file structure
 Technote (troubleshooting)
 
Problem(Abstract)
After running backupConfig, there are missing characters in the directory structure.
 
Cause
Symptom 1:
The backupConfig runs and completes without errors; however, when you view or restore, the file structure is missing the first character from the \config and next directory level names.

You should get:

\config\cells
\temp
\templates
\.repository

What you actually get:

\onfig\ells
\emp
\emplates
\repository
If you look at the machine and expand the directory they appear as they should. The backupConfig.log file also shows the correct structure.

Symptom 2:
You run the collector tool and it completes without errors; however, when you view or restore, the file structure is missing the first character. You also get only a subset of the correct file structure.

You should get:

\config\cells
\temp
\templates
\.repository
\logs
\translogs
\properties

What you actually get:

\onfig\ells
\emp
\emplates
\repository

None of the other directories are gathered.

The wrong JDK is being used, which causes only partial information to be gathered.
 
Resolving the problem
Run the setupCmdLine script to set correct environment variables, then rerun your backupConfig script or Collector tool.

If this doesn't resolve the problem, call customer service at 800-IBM-SERV, or call your local country representative to open a PMR.

 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Administrative Console (all non-scripting)
Operating system(s): Windows
Software version: 5.0
Software edition:
Reference #: 1162751
IBM Group: Software Group
Modified date: Mar 9, 2004