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Problem(Abstract) |
Collecting data for Xalan or Xerces problems with the
WebSphere® Application Server Web services component. Gathering this
information before calling IBM support will help familiarize you with the
troubleshooting process and save you time. |
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Resolving the
problem |
If you already contacted support, continue to the
component-specific MustGather information. Otherwise, click MustGather:
Read first for all WebSphere Application Server products.
Xalan and Xerces specific MustGather information
Provide the following information to IBM Support:
- Detailed problem description.
- The SystemOut.log or SystemErr.log file
containing the exception.
- A stand-alone testcase to reproduce the problem. Include
the following:
- Java™ source code
- XML documents
- DTDs
- XML schemas
- XSLT stylesheets
- Information on how to reproduce the problem.
- Version of XSLT4J (java
org.apache.xalan.Version). To find the version, run the following
from a command line:
install_root/java/jre/bin/java
org.apache.xalan.impl.Version |
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- Version of XML4J (java
org.apache.xerces.impl.Version). To find the version, run the
following from a command line:
install_root/java/jre/bin/java
org.apache.xerces.impl.Version |
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- The exact SDK level (for example: 1.4.2 SR3, 5.0 SR1)
- The operating system (for example: Windows®, AIX®,
Solaris, and so on)
Once collected, follow instructions to send
diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials
specific to the Web services component, search the WebSphere
Application Server support site. |
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