Components |
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100% CPU Usage
Includes
multiple product categories. 100% CPU usage due to a WebSphere Application
Server process. |
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Administrative Console (all
non-scripting)
Any problems associated
with using the Administrative Console, not including scripting (wsadmin).
Does not include problems that occur after changing a setting that causes
a change in behavior. |
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Administrative Scripting Tools (for example:
wsadmin or ANT)
Problems experienced
performing Administration tasks using command line tools. |
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Application Client
Problems related to any
number of J2EE supported stand-alone applications that communicate
directly with the Application Server. |
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Application Server Toolkit
A tool for making
Enterprise Applications (EARs) deployable in WebSphere Application
Server. |
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Classloader
Programming errors or
configuration issues that result in programs or classes not being found.
Typically you see an error message in the stack track trace or in the
browser indicating "class not found". |
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Crash
z/OS® terminology: ABEND
occurs (usually generates a dump).
Distributed terminology: process dies (usually generates a core file on
UNIX® or a user.dmp on Windows®). |
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Data Replication Services
Problems with sharing and
replicating cached contents using JMS message broker. |
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DB Connections/Connection Pooling
Includes DB2® as well as
connector problems that occur with interfaces such as CICS®, MQSeries®,
and IMS, when connecting to a back-end system without using an EJB. This
does not include any connectors that are shipped with Enterprise Edition
(EE). |
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Deploy (for example: AAT or ANT or
EAR/WAR/JAR)
Problems that occur during
the deployment of any application. |
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Double Byte Character Set (DBCS)
Language-specific issues
where the character set requires two bytes to store a letter (for example,
Kanji). |
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Dynamic Cache
Problems that occur when
dynamic cache is enabled, but do not occur if dynamic cache is
disabled. |
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Edge Component
Problems that occur with
Load Balancer or Caching Proxy. |
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EJB™ Container
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General
These are process-related
issues. Only a few problems fall into this category. |
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Hangs/Performance Degradation
Any problems reporting a
hang or degradation in performance in a WebSphere JVM. This can include
performance problems that occur after upgrading to a newer version of
WebSphere Application Server; however, this should not contain performance
issues that occur after deploying a new version of a customer application.
These types of problems are handled by the IBM Services group. |
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High Availability (HA)
High Availability
Manager is a new component for V6.0, providing enabling features like
failover, session replication, and stateful session bean failover for
large cells. Also included is hot failover for Service Integration
Technology and transaction logs, replication services and WLM
routing. |
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HTTP Transport
Any problems that occur
during communication directly to the Application Server (bypassing the
plug-in). |
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IBM HTTP Server
Any Web server related
problem. |
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IBM
Support Assistant
Problems that might
be encountered installing the product, Fix Packs or Interim Fixes. Do not
put configuration problems in this category. |
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Install
Problems that might
be encountered installing the product, Fix Packs or Interim Fixes. Do not
put configuration problems in this category. |
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Java™ Management Extensions (JMX) or JMX
client API
Errors with Java Code
that uses WebSphere Application Server JMX APIs. |
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Java Message Service (JMS)
Problems with back-end
connectivity to asynchronous activities (for example: MQ). |
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Java Security (JSSE/JCE)
Problems with
implementing Java security with applications using Java Secure Socket
Extension (JSSE) defined interfaces. |
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Java Transaction Service (JTS)
JTS provides the internal
facilities needed by WebSphere components to coordinate resources that are
involved in transactional work. Any specific JTS problems are reported
here. |
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Java SDK
Problems specific to the
JVM (for example, JVM crashes and JIT failures). |
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JNDI/Naming
Problems with the lookup
facility for objects like enterprise beans. |
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JSP
Problems with JavaServer
Pages (JSP) (for example, JSP compilation failures, JSP BatchCompiler
problems, and JSP runtime exceptions). |
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Migration
Problems associated with
migrating to a new release. |
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Object Level Trace/Distributed Debugger
(OLT/DD)
Problems running this graphical user interface tool. |
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Object Request Broker (ORB)
Problems encountered when
managing distributed objects (for example, EJB). |
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Out of Memory
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PD tools (for example Log Analyzer)
Problems running problem
determination stand-alone tools. |
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Plug-in
Any plug-in problem, with
the exception of remote installations. |
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Plug-in (remote) Install
Problems related to the
installation or configuration of a Web server on system other than
WebSphere Application Server. |
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PMI/Performance Tools
Problems with Performance
Monitoring Tools, Performance Advisors or with the Interface. |
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Programming Model Extensions (PME)
A collection of
application programming interfaces (APIs) that enables business process
solutions, such as Scheduler, Asynchronous Beans and Object Pool. |
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Scheduler
A programming
extension responsible for starting actions at specific times or
intervals. |
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Security
Problems that occur
only when security is enabled. This includes authentication issues (for
example, RACF and LDAP) |
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Service Integration Technology
A Java-based
messaging facility that integrates well into the J2EE environment. This is
independent of WebSphere MQ®. |
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Servlet Engine/Web Container
Problems experienced
when running servlets. |
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Sessions and Session Management
Problems or errors
maintaining HttpSessions (for example: loss of session data or problems
with HttpSession failover). |
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System Management/Repository
Problems starting Network
Deployment Edition or Base Application Server, or errors in related
Application Server logs. |
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Trial
Any problems
related to the Trial (Beta) version of WebSphere Application Server.
Currently, beta versions of code are not supported through the normal PMR
submission process. |
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Web Services (for example: SOAP or UDDI or
WSGW or WSIF)
Problems using any of
the example Web services. |
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Web Services Security
Problems that
occur only when security is enabled for Web Services. |
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Workload Management (WLM)
Problems specific to
WLM using service classes, applenvs or WLM problems that occur in
runtime. |
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Components |
IBM Education Assistant
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Upgrade Policies
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