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Problem(Abstract) |
Collecting data for administrative console problems in
releases of IBM® WebSphere® Application Server V5.0 and V5.1. Gathering
this information before calling IBM support helps familiarize you with the
troubleshooting process and saves you time. |
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Resolving the
problem |
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If you have already contacted support, continue on to the
component-specific MustGather information. Otherwise, click: MustGather:
Read first for all WebSphere Application Server products.
Administrative console specific MustGather information
- Describe the problem.
- Enable tracing and recreate the problem:
- To enable the trace for console in a non-federated base server:
- Stop the server.
- Edit the server.xml file under the following
directory:
install_root/config/cells/cell_name/nodes/node_name/servers/server_name/ |
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- Change the following trace specification:
- From:
startupTraceSpecification="*=info" |
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- To:
startupTraceSpecification="Webui=all=enabled:Admin=all=enabled:com.ibm.ws.webcontainer.*=all=enabled" |
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- Exit and save, then restart the server.
- To enable the trace for console in a federated deployment manager
installation:
- Stop the deployment manager.
- Edit the server.xml file under the following
directory:
install_root/config/cells/cell_name/nodes/node_name/servers/dmgr/ |
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- Change the following trace specification:
- From:
startupTraceSpecification="*=info" |
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- To:
startupTraceSpecification="Webui=all=enabled:Admin=all=enabled:com.ibm.ws.webcontainer.*=all=enabled" |
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- Exit and save, then restart the deployment manager.
- Recreate the problem with the administrative console.
- Send in the required documentation
- Take a screen shot of the error being seen on the administrative
console.
- Run collector.sh/collector.bat tool from
install_root/bin.
- Send in the resulting JAR file, screen shot and problem
description.
What to do next
Once you have collected the preceding information, you can begin Analyzing
the data or simply submit
the diagnostic information to IBM support.
Related technotes
For a listing of all technotes, downloads, and educational materials
specific to the Administrative Console component, search the WebSphere
Application Server support site.
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