MustGather: Work Area problems for WebSphere Application Server V6.0, V5.1, and V5.0 releases
 Technote (troubleshooting)
 
Problem(Abstract)
MustGather for problems with the WebSphere® Application Server Work Area component, a Programming Model Extension (PME) that is available in WebSphere Application Server V5 Enterprise Edition, WebSphere Business Integration Server Foundation (WBI SF) V5.1, and all editions of WebSphere Application Server V6.0. Gathering this information before calling IBM® support will help familiarize you with the troubleshooting process and save you time.
 
Resolving the problem
If you have already contacted support, continue on to the component-specific MustGather information. Otherwise, click: MustGather: Read first for all WebSphere Application Server products.
Work Area specific MustGather Information
  1. What is the exact version and the edition (i.e. Base, Enterprise, WBI SF, ND) of WebSphere Application Server that is installed?

  2. Provide a full description of the problem that you've encountered, including the stack traces of any errors or exceptions that are occurring. Provide any logs that contain the errors or exceptions. These can usually be found in the install root/logs directory.

  3. Under what circumstances does the problem occur? Does it occur every time a certain task is done or does it occur intermittently? Has this problem always occurred? If not, was a change recently made before the problem started to occur?

  4. Send the SystemOut.log for the application server on which the Work Area problem occurs:
    • For V6, located in the install_root/profiles/profile_name/logs/server_name directory
    • For V5, located in the install_root/logs/server_name directory

  5. Enable tracing:
    • For V6:
      1. In the WebSphere Administrative Console, expand "Troubleshooting" and select "Logs and Trace"
      2. In the "Logging and Tracing" page, select your server and then "Diagnostic Trace"
      3. Ensure that "Enable Log" is checked
      4. Under "Trace Output", select "File", and accept the defaults
      5. Click OK and save your configuration
      6. Again expand "Troubleshooting" and select "Logs and Trace"
      7. In the "Logging and Tracing" page, select your server and then "Change Log Detail Levels"
      8. Enter the following trace string:
        *=info:com.ibm.ws.workarea.*=all:ActivityService=all
      9. Click OK and save your configuration
      10. Restart the Application Server
      11. Recreate the problem
      12. Send the resulting trace output file
    • For V5.1 and V5.0:
      1. In the WebSphere Administrative Console, expand "Troubleshooting" and select "Logs and Trace"
      2. In the "Logging and Tracing" page, select your server and then "Diagnostic Trace"
      3. Ensure that "Enable trace with the following specification" is checked
      4. In the "Trace Specification" field, enter:
        com.ibm.ws.workarea.*=all=enabled:ActivityService=all=enabled
      5. Under "Trace Output", select "File", and accept the defaults
      6. Click OK and save your configuration
      7. Restart the Application Server
      8. Recreate the problem
      9. Send the resulting trace output file
  6. Run the collector tool to produce a JAR file containing your WebSphere configuration files and other logs that are useful to the WebSphere Application Server support team.

  7. Follow instructions to send diagnostic information to IBM support to send the SystemOut.log, the trace output file, and the collector output.

For a listing of all technotes, downloads, and educational materials specific to the Work Area component, search the WebSphere Application Server support site or the WBI Server Foundation support site.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Programming Model Extensions (PME)
Operating system(s): Windows
Software version: 6.1
Software edition:
Reference #: 1233159
IBM Group: Software Group
Modified date: Nov 18, 2007