Browser requests through Microsoft IIS web server to WebSphere Application Server cause the client to be prompted to download a file
 Technote (troubleshooting)
 
Problem(Abstract)
When accessing IBM® WebSphere® Application Server content through Microsoft® Internet Information Services (IIS), the client is prompted to download a file rather than loading the requested page.
 
Cause
This can be due to one of two problems:
  1. There are other ISAPI filters loaded that handle the request before the WebSphere Application Server plug-in.
  2. The WebSphere Application Server plug-in is not configured correctly within IIS.
 
Resolving the problem
If there are no other ISAPI filters loaded within the IIS Web site, and the problem continues, then verification of the WebSphere Application Server plug-in configuration is necessary.

The following links provide instructions for manually setting up the WebSphere Application Server plug-in within IIS:
When following the instructions within the preceding links, pay careful attention to step 3 that directs the following (this must be followed to ensure proper configuration):

3. Select the Allow Execute Access check box in the What access permissions do you want to set for this directory field.

If after verifying every step of the manual install of the WebSphere Application Server plug-in to IIS, you still continue to experience this problem, perform the following steps:
  1. Go to the following MustGather document to collect the necessary information for troubleshooting:
    http://www.ibm.com/support/docview.wss?&context=SSEQTP&q1
    =MustGather%3a+plug-in+iis&uid=swg21174894&loc=en_US&cs=utf-8&lang=en

  2. Collect the following:
    • Download the file when prompted by the client browser and save it for sending to IBM Support.
    • Screen shot showing the permissions for the ISAPI plug-in.
  3. Call into the 1-800-IBM-Serv number with the collected data and the Reference # of this technote.
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Plug-in
Operating system(s): Windows
Software version: 5.1
Software edition:
Reference #: 1189637
IBM Group: Software Group
Modified date: Oct 20, 2004