News: About WebSphere Application Server support page updates
 News
 
Abstract
The newly redesigned IBM WebSphere Application Server support page moves links to the most valuable content to the top of the page in order to help you find what you want more quickly.
 
Content

Click on the following links to learn about the features available to you on the WebSphere Application Server support page:

Avoid calls to support by keeping your software up to date
Resolve problems more quickly
Interactive learning opportunities
Find educational or reference material that meets your needs
Find support pages for IBM products referenced by WebSphere Application Server
Explore other user communities and support resources
Search for exactly what you need
Notices



Avoid calls to support by keeping your software up to date

Fixes by Version
  • Integrates fix lists and recommended fixes:
    • Fix lists:
      • Fix lists identify problems corrected in each tested solution, such as a refresh pack.
      • Lists or organized into refresh packs and subsequent fix packs so you only need to look at the fixes relevant to you.
    • Recommended Fixes:
      • Identifies the currently recommended fix packs, cumulative fixes and tools for each release, including new Java SDK and plug-in cumulative fixes.
      • Provides information on the planned fix packs fixes scheduled within the next 30 days.
      • Provides a history of fix packs and refresh packs delivered for each release in a "Superseded fixes" section.

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Resolve problems more quickly

Featured documents
  • Identifies documents that the Support team currently finds useful.
  • Provides insight into current issues already resolved.

Troubleshooting guide
  • Asks questions about your problem in order to help you identify the appropriate WebSphere Application Server components.
  • Clearly relates common problems to the appropriate components.
  • Provides links to possible solutions and appropriate MustGather documents.

Information to include (also know as MustGather: Read first)
  • Directs you to "MustGather" documents that list the information needed to troubleshoot most common problems encountered with WebSphere Application Server.
  • Helps you navigate to the appropriate product component, so you can capture the data needed to resolve your problem.
  • Provides instructions for sending collected data to IBM® Support.

IBM Support Assistant
  • Install this stand-alone application to get enhanced search and easy integration of problem determination tools.
  • Current tooling lets you quickly collect data related to a problem, then open an electronic PMR.

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Interactive learning opportunities

IBM Education Assistant
Expanded to support WebSphere Application Server and Rational Application Developer.
  • The easy-to-navigate user interface organizes deliverables to meet a variety of learning styles.
  • Deliverables include presentations, Show Me Demonstrations, tutorials and links to additional resources.
  • Contains task-based, role-based and education-based views in the user interface.

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Find educational or reference material that meets your needs

Information roadmap
  • Quickly navigate through the resources that help you use WebSphere Application Server.
  • Content is now available for WebSphere Application Server Version 6.0.

WebSphere Document and Education Resource List
  • Formally titled: Resource Reference List For WebSphere Software Products
  • Highlights the value of the available educational and reference materials.
  • Identifies official product documentation.

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Find Support pages for IBM products referenced by WebSphere Application Server

Other Support pages and information centers (formerly More Related Products)
  • Locate the right page quickly. Products are grouped together logically.
  • Also includes links to the official product documentation for each listed product.

Detailed System Requirements (formerly Installation Prerequisites)
  • Formally titled: Supported Hardware and Software
  • View all of the versions of software that were tested with each WebSphere Application Server release and fix pack, as well as hardware recommendations.

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Explore other user communities and support resources

WebSphere User's Group (http://websphere.org)
  • WebSphere.org provides a support page, as well as educational resources, forums and information from sponsors
  • It serves the entire WebSphere platform

developerWorks for WebSphere
  • A vast collection of WebSphere Application Server resources, focusing on emerging WebSphere Application Server solutions
  • The roadmaps to help new users are a great place to get started

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Search for exactly what you need

You can use wildcards when searching:
  • The wildcard character is "*" (asterisk).
  • For example, "EJB 5.1*" will search for documents that include "EJB" AND a word starting with "5.1". Your results will include documents containing 5.1, 5.1.1, 5.1.0.4, and so forth.
  • Note: You cannot use the asterisk by itself.

The advanced search interface has been simplified, so you might find it more usable.

Numerous searches are already provided for you:
  • [View All Flashes]: See the history of Flashes. Note that some flashes have been removed or converted to technotes..
  • APARs: All APARs published for WebSphere Application Server, ordered from most recent to least recent.
  • Technotes (FAQ): All technotes, ordered from most recent to least recent.
  • [View All Downloads]: All downloads that point to published fix packs, cumulative fixes, interim fixes and tools.

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Notices

Advanced Search moved
The Advanced Search page is still available to refine a search, but the link as been removed from the Support page:
  1. Run a search:

  2. Select Advanced Search:

Support page updated frequently to meet your needs
WebSphere Application Server refines their Support process regularly. Changes to the will be communicated through this document and the current process documented in Steps to getting support.

Tell us what you think



If you have comments about the new Support page, or new ideas, please select the Help us improve on-line software support link to provide feedback on this page.


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Related information
WebSphere Application Server Support page
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > General
Operating system(s): i5/OS
Software version: 6.1
Software edition:
Reference #: 1173515
IBM Group: Software Group
Modified date: Dec 15, 2005