Announcement: IBM Support Assistant V3.0
 Flash (Alert)
 
Abstract
Looking for ways to simplify software support, reduce support costs and improve your ability to resolve software problems in-house quickly? If so, we invite you to explore the newest features in IBM® Support Assistant 3.0.
 
Content
The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination.

With IBM Support Assistant, you will be able to get to the information you need quickly. ISA provides this quick access through its concurrent Search tool that spans across the bulk of IBM documentation and returns the results categorized by source for easy review.

In addition to the Search, ISA provides a Product Information feature that has links to key web resources to better help you use and manage your IBM software products. These include:
  • Product support pages
  • Product home pages
  • Product troubleshooting guides
  • Product education roadmaps and the IBM Education Assistant
  • Product recommended fixes
  • Product newsgroups and forums

Included in ISA, is a new Tools workbench that provides you with additional product specific problem determination tools which you can use to further understand and resolve issues. Over time, product teams across SWG will make more tools available through the ISA tools framework in order to better enable you to perform problem determination on your desktop.

ISA also provides a Service feature with both system and symptom based collectors. The system collector gathers general information from your operating system and registry. The symptom based collection provides the unique ability to collect specific information relating to a particular problem that you are having. It can also provide you with the ability to automatically enable tracing that will be helpful to IBM support as part of the data gathering process.

If you are unable to resolve your issue and wish to open a service request with IBM Support, ISA can help you with that as well. Our Service component allows you to enter your entitlement information once and have it saved for future sessions. You can then easily create a problem report for IBM and attach the collector file and any additional diagnostic information at the same time. Simple to do and yet extremely helpful for expediting a solution back from IBM.

Finally, since ISA is built on the industry standard Eclipse platform, updates are easy to manage. Over time, we will be adding more function to ISA, more SWG products will be supported, and new diagnostic tools will be introduced. These upgrades will be easy to install via the ISA Update Manager.

So whether you need to find information on a software fix, collect key logs, or want to build your skills on a particular product, the IBM Support Assistant can help you get that done. Come check out ISA at http://www.ibm.com/software/support/isa/ and see how ISA can help you!
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Business Integration WebSphere MQ AIX, HP-UX, Linux, Solaris, Windows 6.0 All Editions
Networking z/OS Communications Server 1.4, 1.5, 1.6, 1.7 All Editions
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > General
Operating system(s): Windows
Software version: 6.0
Software edition:
Reference #: 1236107
IBM Group: Software Group
Modified date: Apr 24, 2006