MustGather: Xalan or Xerces problems with WebSphere Application Server
 Technote (troubleshooting)
 
Problem(Abstract)
Collecting data for Xalan or Xerces problems with the WebSphere® Application Server Web services component. Gathering this information before calling IBM support will help familiarize you with the troubleshooting process and save you time.
 
Resolving the problem
If you already contacted support, continue to the component-specific MustGather information. Otherwise, click MustGather: Read first for all WebSphere Application Server products.
Xalan and Xerces specific MustGather information
Provide the following information to IBM Support:
  • Detailed problem description.

  • The SystemOut.log or SystemErr.log file containing the exception.

  • A stand-alone testcase to reproduce the problem. Include the following:
    • Java™ source code
    • XML documents
    • DTDs
    • XML schemas
    • XSLT stylesheets

  • Information on how to reproduce the problem.

  • Version of XSLT4J (java org.apache.xalan.Version). To find the version, run the following from a command line:

    install_root/java/jre/bin/java org.apache.xalan.impl.Version

  • Version of XML4J (java org.apache.xerces.impl.Version). To find the version, run the following from a command line:

    install_root/java/jre/bin/java org.apache.xerces.impl.Version

  • The exact SDK level (for example: 1.4.2 SR3, 5.0 SR1)

  • The operating system (for example: Windows®, AIX®, Solaris, and so on)

Once collected, follow instructions to send diagnostic information to IBM support.

For a listing of all technotes, downloads, and educational materials specific to the Web services component, search the WebSphere Application Server support site.
 
Related information
Submitting information to IBM support
Steps to getting support
MustGather: Read first
Troubleshooting guide
 
 
Cross Reference information
Segment Product Component Platform Version Edition
Application Servers Runtimes for Java Technology Java SDK
 
 


Document Information


Product categories: Software > Application Servers > Distributed Application & Web Servers > WebSphere Application Server > Web Services (for example: SOAP or UDDI or WSGW or WSIF)
Operating system(s): Windows
Software version: 6.0
Software edition:
Reference #: 1176629
IBM Group: Software Group
Modified date: Feb 2, 2007