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| Problem | MustGather for problems starting WebSphere® Application Server V3.5 and V4.0 System Management/Repository component. Gathering this information before calling IBM® support will help familiarize you with the troubleshooting process and save you time. | | | | Solution | If you have already contacted support, continue on to the component's specific MustGather information. Otherwise, click on the following link: MustGather: Read First for all WebSphere Application Server Products. System Management/Repository start specific MustGather information- Stop WebSphere Application Server, and purge all logs in the install_root/WebSphere/AppServer/logs directory
- Edit the admin.config file and add or modify the following two lines:
com.ibm.ejs.sm.adminServer.traceString=com.ibm.ejs.sm.*=all=enabled
com.ibm.ejs.sm.adminServer.traceOutput=\install_root\logs\adminservertrace.txt
Note: The traceString will vary depending on start issue. You want to trace the component that is throwing the exception listed at the top of the stack. - Start WebSphere Application using startupServer.sh script or the WebSphere Application Server Service in the Services window
- Load the administrative console
- Select the Application Server in the topology tree.
- Go to the Services tab, select Trace Service, and then Edit properties.
- In the Trace Service window, specify the trace string:
com.ibm.ejs.sm.*=all=enabled
Note: The traceString will vary depending on startup issue. You want to trace the component that is throwing the exception listed at the top of the stack. - In the Trace Service window, specify also the "output file" with the fully qualified path. For example: C:\WebSphere\AppServer\logs\appservertrace.txt
- Click OK in the Trace Service window.
- Click Apply
- Start the Application Server, once the exception has occurred, note the time and date testing was performed and the exception thrown.
- Collect the following log files:
tracefile, activity.log, nanny.trace, adminservertrace.txt , stderr, stdout, and appservertrace.txt - Follow instructions to send diagnostic information to IBM support.
For a listing of all technotes, downloads, and educational materials specific to theSystem Management/Repository component, search the WebSphere Application Server support site | |
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Product categories: Software, Application Servers, Distributed Application & Web Servers, WebSphere Application Server, System Management/Repository Operating system(s): AIX, HPUX, Linux, Multi-Platform, Solaris, Windows Software version: 3.5, 4.0 Software edition: Advanced, Single Server, Standard Reference #: 1141024 IBM Group: Software Group Modified date: 2004-12-04
(C) Copyright IBM Corporation 2000, 2004. All Rights Reserved.
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