Components | Collector Tool |
Upgrade Policies |  |
IBM Education Assistant |  |
100% CPU UsageIncludes multiple product categories. 100% CPU usage due to a WebSphere Application Server process. |
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Administrative Console (all non-scripting)Any problems associated with using the Administrative Console, not including scripting (wsadmin). Does not include problems that occur after changing a setting that causes a change in behavior. |
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Administrative Scripting Tools (for example: wsadmin or ANT)Problems experienced performing Administration tasks using command line tools. |
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Application ClientProblems related to any number of J2EE™ supported stand-alone applications that communicate directly with the Application Server. |
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Application Server Toolkit (AST) |  |  |  |
ClassloaderProgramming errors or configuration issues that result in programs or classes not being found. Typically you see an error message in the stack track trace or in the browser indicating "class not found". |
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Crashz/OS® terminology: ABEND occurs (usually generates a dump).
Distributed terminology: process dies (usually generates a core file on UNIX® or a user.dmp on Windows®). |
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Data Replication ServicesProblems with sharing and replicating cached contents using JMS message broker. |
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DB Connections/Connection PoolingIncludes DB2® as well as connector problems that occur with interfaces such as CICS®, MQSeries®, and IMS, when connecting to a back-end system without using an EJB™ bean. This does not include any connectors that are shipped with Enterprise Edition (EE). |
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Deploy (for example: AAT or ANT or EAR/WAR/JAR)Problems that occur during the deployment of any application. |
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Double Byte Character Set (DBCS)Language-specific issues where the character set requires two bytes to store a letter (for example, Kanji). |
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Dynamic CacheProblems that occur when dynamic cache is enabled, but do not occur if dynamic cache is disable. |
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Edge ComponentProblems that occur with Load Balancer or Caching Proxy. |
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EJB ContainerProblems with EJB™ beans. |
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GeneralThese are process-related issues. Only a few problems fall into this category. |
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Hangs/Performance DegradationAny problems reporting a hang or degradation in performance in a WebSphere JVM™. This can include performance problems that occur after upgrading to a newer version of WebSphere Application Server; however, this should not contain performance issues that occur after deploying a new version of a customer application. These types of problems are handled by the IBM Services group. |
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HTTP TransportAny problems that occur during communication directly to the Application Server (bypassing the plug-in). |
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IBM HTTP ServerAny Web server related problem. |
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InstallProblems that might be encountered installing the product, fix packs or interim fixes. Do not put configuration problems in this category. |
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Java 2 Connectivity (J2C)Problems with back-end connectivity. |
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Java Management Extensions (JMX) or JMX client APIErrors with Java Code that uses WebSphere Application Server JMX APIs. |
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Java Message Service (JMS)Problems with back-end connectivity to asynchronous activities (for example: MQ). |
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Java Security (JSSE/JCE)Problems with implementing Java security with applications using Java Secure Socket Extension (JSSE) defined interfaces. |
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Java Transaction Service (JTS)JTS provides the internal facilities needed by WebSphere components to coordinate resources that are involved in transactional work. Any specific JTS problems are reported here. |
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Java SDKProblems specific to the JVM (for example, JVM crashes and JIT failures). |
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JNDI/NamingProblems with the lookup facility for objects like enterprise beans. |
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JSPProblems with JavaServer Pages™ (JSP™) (for example, JSP compilation failures, JSP BatchCompiler problems, and JSP runtime exceptions). |
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MigrationProblems associated with migrating to a new release. |
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Object Level Trace/Distributed Debugger (OLT/DD)Problems running this graphical user interface tool. |
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Object Request Broker (ORB)Problems encountered when managing distributed objects (for example, EJB). |
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Out of Memory |  |  |  |
PD tools (for example Log Analyzer)Problems running problem determination stand-alone tools. |
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Plug-inAny plug-in problem, with the exception of remote installations. |
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Plug-in (remote) InstallProblems related to the installation or configuration of a Web server on system other than WebSphere Application Server. |
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PMI/Performance ToolsProblems with Performance Monitoring Tools, Performance Advisors or with the Interface. |
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Programming Model Extensions (PME) | |  |  |
SecurityProblems that occur only when security is enabled. This includes authentication issues (for example, RACF and LDAP) |
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Servlet Engine/Web ContainerProblems experienced when running servlets. |
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Sessions and Session ManagementProblems or errors maintaining HttpSessions (for example: loss of session data or problems with HttpSession failover). |
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System Management/RepositoryProblems starting Network Deployment Edition or Base Application Server, or errors in related Application Server logs. |
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Web Services (for example: SOAP or UDDI or WSGW or WSIF)Problems using any of the example Web services. |
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Workload Management (WLM)Problems specific to WLM using service classes, applenvs or WLM problems that occur in runtime. |
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Components | IBM Education Assistant |  |  |
Upgrade Policies |
Collector Tool |