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| Problem | This document summarizes features on the WebSphere® Application Server support page that can help you find the information you are looking for more easily. | | | | Solution | Avoid calls to support by keeping your software up to date Recommended Updates- Identifies the currently recommended fix packs, cumulative fixes and tools for each release, including new Java™ SDK and plug-in cumulative fixes.
- Provides information on the planned cumulative fixes scheduled within the next 30 days.
- Provides a history of fix packs and cumulative fixes delivered for each release in a "Superseded fixes" section.
- Provides links to readme files and release notes to help you determine which fix you should install.
- Provides links to support policy statements.
Resolve problems more quickly MustGather: Readme First- Directs you to "MustGather" documents that list the information needed to troubleshoot most common problems encountered with WebSphere Application Server.
- Helps you navigate to the appropriate product component, so you can capture the data needed to resolve your problem.
- Provides links to helpful education and support policies designed to help you avoid opening a Problem Management Record (PMR).
- Provides instructions for sending data to IBM® Support.
- Provides a link to the Electronic Service Request (ESR) tool, where you can open a PMR electronically.
Troubleshooting Guide for WebSphere Application Server- Provides a structured troubleshooting methodology.
- Asks questions about your problem in order to help you identify the appropriate WebSphere Application Server components.
- Clearly relates common problems to the appropriate components.
- Provides links to possible solutions and appropriate MustGather documents.
- Provides directions to send MustGather information to IBM Support.
- Shows the relationship of problem determination information and educates you on WebSphere Application Server components.
Interactive learning opportunities IBM Education Assistant (formerly WebSphere Education On Demand)- Expanded to support WebSphere Application Server and Rational® Application Developer.
- The easy-to-navigate user interface organizes deliverables to meet a variety of learning styles.
- Deliverables include presentations, Show Me Demonstrations, tutorials and links to additional resources.
- Contains task-based, role-based and education-based views in the user interface.
- V5 content has been refreshed with "Updates and Late Breaking News".
- WebSphere Application Server content is also available from the MustGather: Readme first and the Troubleshooting guide.
Find educational or reference material that meets your needs Resource reference list for WebSphere Application Server software products- Highlights the value of the available educational and reference materials.
- Identifies official product documentation.
Quicklinks - Resource reference list for WebSphere software products- Summarizes links to valuable educational and reference material.
- Get back to a favorite source of information quickly.
Find Support pages for IBM products referenced by WebSphere Application Server Information Centers and Support sites for WebSphere and related products- Provides the URL for products listed as prerequisites.
- Locate the right page quickly. Products are grouped together logically.
- The document link on each Support page is "More Related Products".
WebSphere Application Server System Requirements- Links to Support pages for all IBM products listed on this Web site can be found through the "More Related Products" link.
- This Web site is frequently referred to as the "Prerequisite Web site".
Search for exactly what you need You can use wildcards when searching:- The wildcard character is "*" (asterisk).
- For example, "EJB 5.1*" will search for documents that include "EJB" AND a word starting with "5.1". Your results will include documents containing 5.1, 5.1.1, 5.1.0.4, and so forth.
- Note: You cannot use the asterisk by itself.
Numerous searches are already provided for you:
Notice: Feature Request Database being removed from developerWorks The Feature Request Database, available from developerWorks at http://www.ibm.com/developerworks/websphere/products/fred/fred.html has been withdrawn. This Web page provides suggested alternative methods of requesting a feature.
Support page updated frequently to meet your needs WebSphere Application Server refines their Support process regularly. Changes to the will be communicated through this document and the current process documented in Steps to getting support for WebSphere Application Server. | |
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Product categories: Software, Application Servers, Distributed Application & Web Servers, WebSphere Application Server, General Operating system(s): Multi-Platform Software version: 3.5, 4.0, 5.0, 5.1, 6.0 Software edition: Edition Independent Reference #: 1173515 IBM Group: Software Group Modified date: 2004-12-08
(C) Copyright IBM Corporation 2000, 2004. All Rights Reserved.
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